Customer Service Representative
Resume:
https://www.linkedin.com/in/sienna-anthony-****b**9a/
***********@*****.***
Professional Summary
Kicking off my career journey by gaining the experience to work with children of all ages retrieving knowledge on how to properly create a safe and positive environment as a short term or long term babysitter. Supported me with developing skills like patience, organization, time management, attentiveness and versatility. This skyrocketed me into my professional career working at the front desk as a well-spoken customer service representative fluent in English. Subsequently attending a program that provides young adults with the skills necessary to succeed in higher education and careers. I mastered the ability to adapt to any environment and possessed the comprehension of Operating Systems, Computer Networking, Risk Issues, Data Breaches, Public Speaking, Protocols and Microsoft Excel. I utilize all 3 learning styles so that any task placed upon me is completed efficiently and punctually. Some would say that I am Jill of all trades.
Skills
Problem Solving
Teamwork Driven
Strong Written and Communication
Interpersonal
Detail Orientated
Appointment setting
Mathematically Proficient
Sales Competent
Time Management
Inquisitive
Versatile
Innovative
Report generation
Strong Active Listening
Complaint resolution
Inbound/outbound calling
Product knowledge
Researching
Minute taking
Payment processing
Account management
Receiving support
Escalation management
- It is prominent for me to be prepared in order to catch errors and resolve them in a timely manner as a means to prevent any hindrance for the company that I am currently working for.
- Being in a position to collaborate and communicate effectively amongst my team is a major key for unlocking a wholesome environment for employees and customers.
-It is crucial to embody the proper etiquette online and in-person with my coworkers and customers in order for consistent success to transpire.
- Engaging with my coworkers and customers creates a limitless space for unleashing new relationships and possibilities for growth.
- I am qualified to put effort into numerous work environments and execute the assignments with my complete capacity.
-Taking initiative to plan and execute while maintaining track of each project goal is a sharp asset of mines.
Work Experience
CUSTOMER SERVICE REPRESENTATIVE -Paramount Staffing ( Remote ) January 2023 - Current
Implemented innovative methods for streamlining the customer service process.
Answered customer inquiries and provided accurate information regarding products and services.
Identified opportunities for upselling additional products or services based on customer needs.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong relationships with customers by providing personalized assistance and support.
Developed positive relationships with customers through friendly interactions.
Conducted regular follow-up calls with customers after resolving their issues.
Identified areas of improvement in customer service processes and suggested changes accordingly. Maintained a high level of professionalism when dealing with difficult customers.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Answered inbound calls, chats and emails to facilitate customer service.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Upwork – Administrative Assistant/ Data Entry (Remote) August 2022 - January 2023
Managing business calendars such as scheduling appointments and meetings.
Responding to emails and messages from clients. Redirecting if needed.
Maintaining and updating documents including reports, invoices, faxes and memos.
Conduct investigations as requested and encapsulating the information for consideration and presentation.
Analyzing submissions and reports to determine their significance and plan their distribution.
Generating reports using Microsoft Excel
Transcribing documents
Ensuring data security and confidentiality of the company
NCR - Midtown Atlanta – Information Security Analyst (hybrid) August 2019 – July 2022
Evaluating the Risk Queue in Service Now and delivering a precise presentation to my manager for reviewing of Risk Issues.
Solve problems and identify trends to build and deliver solutions to meet the customers’ expectations.
Implementing Service Now to produce documents for security teams and leadership to review, utilize and analyze business obstacles.
Structuring the risk issues and performing analysis
Communicating the solutions, present the solution to team and stakeholders and partner to implement solutions.
Using analytical skills to access the risks and determine improvements needed for security policies in position.
Identifying vulnerabilities and labeling the issues using a risk assessment to prevent data breaches.
Ticket managing in Service Now risk queue.
La Quinta Inn – Union city, GA (In person)
January 2018 – August 2019
Front desk Representative
Engaging with customers in person and over the phone for booking reservations and any other specific informational needs they have.
Maintaining cleanliness and orderliness of the common areas of the hotel.
Administrative duties such as assembling files, escalating high level complaints and processing guests payments.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer need.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer complaints promptly and efficiently
Care.com – Tyrone, GA (independent contractor)
Babysitter/Nanny
June 2018 – June 2024
Working long and unpredictable days
Bringing my enthusiastic and creative personality to keep the children entertained and engaged.
Tutoring the children in math, reading, science and health.
Making sure the bed time set is maintained.
Prepping breakfast, lunch and dinner
Cooking for the children and maintaining a well-balanced diet.
Maintaining trustworthy and responsible attributes.
Drop offs and pick ups
Education
Year Up Greater – Atlanta, GA
September 2019 – 2020
Cybersecurity
Year Up is a leading one-year career development program; the program includes college-level courses, professional training, and a six-month internship.
Accrue 200+ hours of hands-on training in Microsoft Excel, Professional Skills, and Business Communication with specialized training in Cybersecurity learning about Operating Systems and Computer Networking
Creekside High school – Fairburn, GA
August 2014 – May 2018
High school Diploma
Maintaining above a B average
Getting to class on time and staying focused
Organizations/Affiliations
Wrestling Manager
January 2018 – 2018
Track Manager
January 2017 – 2017
Awards and Honors
Year Up Greater Atlanta
[Award for Motivation]
December 2019
Year Up Greater Atlanta
[Award for Scholar of the week]
December 2019
Creekside High school
Year Up Greater Atlanta
[Criminal Justice Cord]
2016 Mircosoft Excel Certification
May 2018
December 2019
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