Data Entry Administrative Assistant

LISA ROBINSON

NEW YORK, NY ***** 347-***-**** **********@*****.***

SKILLS

●Microsoft Office Suite

●50 WPM

●PDS/FMS/SIS Databases

●Time Management

●Recordkeeping

Dictaphone Transcription

PROFESSIONAL EXPERIENCE:

NYFSCHAP New York, NY

Personal Care Assistant July 2024 - Present

• Help patient with activities of daily living (ADLs) like bathing, grooming, eating, and cooking.

• Check, monitor and record patients' vital signs into notepad for doctor’s review during visit(s).

• Arrange/provide patients transportation to doctor's appointments and errands.

• Arrange and dispense medication three times daily.

• Reorder and adjust all medications per physician’s instructions.

• Schedule and arrange medical appointments.

TSCTI Technologies, Inc. Somerset, NJ

Data Entry Operator, Department of Education (OPT) December 2022 - June 2023

●Maintained an excel spreadsheet for families seeking transportation assistance and ensuring the data entered is accurate on a daily basis.

●Redirected over 30 emails a day based on context of the message or requests for specific representatives.

●Sent correspondence to parents requesting missing information or requesting changes to misinformation, waiting up to two weeks until collaborating with the principal for next steps.

●Reviewed cases of over 150 clients a week, categorized them based on needs, determined eligibility for the transportation services by referencing the Stop-to-School service chart from the nyc.gov website, updated status and any actions required.

●Coordinated communication regarding eligibility outcomes to parents, schools and parent coordinators.

●Handled personally identifiable information ethically and expeditiously when recording student information.

A Plus Temp Agency Bayonne, New Jersey

Typist/Clerical Assistant, RMG Investigations February 2019 - December 2022

●Imported dictation files, memos and recorded statements, to transcribe them into a word document for investigations of accidents.

●Sent accident reports and investigation reports to the proper legal parties to have documentation that could be used as evidence.

●Sent acknowledgements investigators would create for clients via email, containing the parties relevant and a description of the events, and enter documents into the intranet to be billed for each report or acknowledgement.

●Answered around 10 phone calls a day and directed transfers to the appropriate person.

●Faxed, copied and scanned over 25 documents a day to digitize the information for the company database and couple documents based on relevance.

●Burned/Downloaded recorded statements onto a CD for formatting requests.

Good Temps Temp Agency New York, NY

Customer Service Representative, MTA Access-A-Ride Comment Line May 2017 – January 2019

●Answered over 25 calls daily in regards to safety, misconduct, discrimination, complaints and commendations.

●Managed client call time to four minutes to ensure a high rate of customer problem solving.

●Implemented conflict resolution techniques with difficult customers to preserve the company image.

●Input incidents accurately into the Right Now System (RNS).

●Transferred calls to other departments according to their problem.

●Filled out tax reimbursement vouchers for further resolutions

Metro North Railroad (Pass Office) New York, NY

Word Processing Secretary June 2016 – Apr 2017

●Sent pass recertification notifications to all active retirees and employees and assist with booking appointments for the recertification process.

●Assisted the Pass Office prepare and execute the needs of NYCT employees who are eligible for Metro-North transportation pass based on their home and work location living in the 5 boroughs.

●Photographed returned passes and filed in office database and employee archives

●Scheduled and book and appointments in Outlook so employees could address work issues. .

●Answered questions regarding pass office policies and procedures and giving callers the information they need.

●Determined purpose of visitors, retrieved their credentials and placed the applicants paperwork in order of arrival.

●Updated, revised employee/retirees/dependent passes in Lenel database

EDUCATION:

Seward Park High School New York, NY

General Education Diploma Class of 1984

Katherine Gibbs Business School New York, NY

General Secretary - Information Processing January 1987

Contact this candidate