Mortgage Loan Customer Service

LAUREN RUSSELL*** Bush Street **************@***.***

Bridgeport, Pa 19403 704-***-****

CAREER SUMMARY

Experienced and versatile retail, banking and mortgage banking professional with a solid background serving diverse customers including mortgage brokers, mortgage loan officers, account executives, internal team members, supervisors and retail customers. Major strengths include management of multiple projects with strict adherence to time and budget constraints, resourcefulness and innovation in problem resolution, detailed organizational abilities and a talent for maximizing resources. Highly competent and adaptive written, verbal and interpersonal communication skills. Enthusiastic and motivated team player who enjoys developing and maintaining excellent relations with internal and external business contacts.

CAREER EXPERIENCE

Berkadia Commercial Mortgage 9/2022- Present

DITECH FINANCIAL/NEWREZ, LLC 9/2016-6/2021

Consumer Closer/Consumer Processor

Responsibilities included but not limited to ensuring that all files are clean, consistent and clear while gathering information and working the files to completion so that they are ready for approval. Handling all core tasks in the initial review to get the file to underwriting for conditional loan approval. Communicating primarily with borrower to retrieve documents needed in order to clear underwriting stipulations. Worked closely with loan agents, closers and productions support in order to gather executed required disclosures, condominium documents, homeowners insurance and title documents.

NVR MORTGAGE FINANCE INC, Blue Bell, PA 7/2015-9/2016

Mortgage Closer/Funder

Prepare and audit closing documents for accuracy in a timely manner for purchase money transactions. Ensure appropriate insurance has been obtained and title binder is accurate. Communicates with all parties including internal and external settlement companies, along with home builder. Responsible for shipping of loan files and the follow up on necessary post closing documentation for closed loans.

NVR SETTLEMENT SVCS (Contractor), Blue Bell, PA 4/2014- 7/2014 Settlement Coordinator/Processor

Acted as liaison between mortgage company, realtor and customer in order to provide stellar customer service in connection with purchase of new construction residential properties. Prepared HUD 1 Settlement statement based on figures received from customer’s respective lender. Communicated to customer all transaction details surrounding the purchase of their new constructed home.

SUNTRUST MORTGAGE INC, Charlotte, NC 6/2012 – 6/2013

Mortgage Closer/Funder (Wholesale)

Prepares and sends closing package to closing agent. Performs post closing audit and ships required document package to investors. Communicate with escrow/title companies and or attorneys, loan originators, brokers and other parties to ensure all conditions and regulatory requirements are met prior to funding. Obtain or request missing conditions. Review signed closing documents to approve the funding of the loan. Prepare for the disbursement of funds as per the terms of the transaction. Responsible for appropriate section of HMDA Worksheet and RESPA guidelines

FIFTH THIRD BANK, Charlotte, NC 9/2010 – 1/2011

Mortgage Closer/Funder

Prepare and audit closing documents in a timely manner. Ensure the data integrity on processing/closing system is accurate. Communicate with escrow/title companies, loan originators, and other parties to ensure all conditions and regulatory requirements are met prior to funding. Obtain or request missing conditions. Review signed closing documents to approve the funding of the loan. Prepare for the disbursement of funds as per the terms of the transaction. Responsible for appropriate section of HMDA Worksheet and RESPA guidelines

EDUCATION

Diploma - General Business Administration and College Preparation 2000

Norristown Area High School

Norristown, Pennsylvania

PROFESSIONAL DEVELOPMENT

Principles of Finance for Non-Financial Managers

Principles of Effective Customer Service

Targeted Selection Interviewing

COMPUTER PROFICIENCIES

Microsoft Word, Excel and PowerPoint

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