Quality Assurance Field Operations

Skills

Transportation Service Efficiency Management

Fleet Management

Metro Station Systems Maintenance Management

Passenger Comfort and Safety

Quality Assurance

Communication Planning Data Analysis Administrative Assistance

Microsoft Office

Languages

English

Urdu

Profile

With over a decade of experience in overseeing transportation services and managing field operations, I excel in optimizing operational efficiency and ensuring passenger safety. My expertise spans from managing a bus fleet's performance to implementing safety and quality assurance policies. I'm adept at emergency response, coordinating maintenance, and enhancing service delivery, aiming for a role where I can leverage my supervisory skills and public transit experience to contribute to operational excellence.

Employment History

Field Inspector, Punjab Mass transit Authority, Lahore

April 2013 — Present

•Manage daily field operations to ensure seamless and efficient transportation services.

•Implement and monitor Service Level Agreement (SLA) policies to uphold fleet and transport operational efficiency.

•Supervise maintenance activities for escalators, elevators, generators, and water supply systems, ensuring compliance with contractual obligations.

•Actively contributed to the procurement of mechanical components, fostering relationships with vendors and ensuring quality supply.

•Develop and enforce safety guidelines and quality assurance policies to enhance passenger satisfaction and service reliability.

•Coordinate emergency response and maintenance operations, providing a safe and dependable transit environment.

•Prepare detailed reports and analyze primary data from field vendors to streamline operational process.

Site Supervisor, MJ Construction, Lahore

January 2012 — March 2013

• Maintain a safe and secure work environment, ensuring compliance with safety standards.

• Conduct critical phase inspections and managed materials and labor to meet project deadlines.

• Implement solutions to construction challenges, ensuring project progression.

• Manage inventory and resources, optimizing project efficiency and cost-effectiveness.

Production Associate, Geo TV, Lahore

July 2011 — November 2011

•Organize travel arrangements for cast and crew, ensuring smooth operation of production schedules.

• Manage studio setup and post-production activities, enhancing content quality.

•Document production notes and contributed to the editing process, ensuring timely project completion.

Accomplishments

Field Inspector, Lahore

April 2013 — Present

•Effective in staff training and development, enhancing team performance and operational efficiency.

•Experienced in supervising workforce and familiar with contracts and grievance procedures.

•Skilled in emergency response and accident investigation, ensuring safety and compliance.

•Adept at public relations, leveraging social media and media outreach for passenger communication.

•Proficient in Microsoft Office, demonstrating strong computer skills.

Education

Masters in Communication Studies, University of the Punjab, Lahore

September 2008 — December 2010

Bachelor of Commerce, The Superior College for Boys

September 2006 — July 2008

Higher Secondary School Certificate, Govt. College of Science, Lahore

September 2004 — July 2006

Secondary School Certificate, The Punjab School

March 2000 — May 2002

Naveed Pervaiz

Lahore, Pakistan

+923********* · ********@*****.***

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