Customer Service Team Member
Resume:
Contact
Expertise
Language
Objective
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail. Proactive problem-solver with superior record of top-quality hospitality service.
Experience
********@*****.***
Address
Jeddah, Makkah, Saudi Arabia
https://www.linkedin.com/i
n/shahid-khan-759aa0200
• As a hotel management trainee works in the various departments within a hotel to learn about the daily operations within all divisions and departments.
• As a trainee I have acquires experience in all aspects of managing a hospitality business, including knowledge of seasonal traffic, competition, marketing, sales and budgeting. Aug 2023 - Present
• Provide customers with menus and offer recommendations based on their preferences.
• Suggest beverage options that complement customers’ food choices and take drink orders.
• Collaborate with kitchen staff to ensure timely preparation and delivery of food orders.
• Build and maintain positive relationships with kitchen staff to ensure efficient teamwork.
• Respond promptly and politely to customer inquiries and address any concerns or complaints to ensure exceptional customer service. Hotel Sahara India,Mumbai
Oct 2019 - Dec 2020
• Preparing tables and setting up plates, cutlery, silverware and glasses.
• Greeting and escorting Guests to their tables.
• Handing out menus and providing detailed information on menu items.
• Serving food and drinks orders accurately and confidently.
• Providing an exceptional level of service to guests at all times. Taj Hotels Mumbai, India
Industrial exposure training ( IET )
Jun 2018 - Dec 2018
• Monitor and evaluate the performance of food and beverage staff.and maintain stock levels of food and beverage items.
• Monitor and control food and beverage costs.Maintained records of food and beverage Sales and cost.
• Supervise and coordinate activities of staff responsible for food and beverage service. • Develop and implement policies and procedures related to food and beverage service. • Ensure excellent customer service by greeting guests, addressing complaints, and resolving issues promptly and effectively.
• Monitor inventory levels of food, beverages, and supplies. Place orders with suppliers as needed to maintain appropriate stock levels.
CocoCart Mumbai, India (PRE OPENING)
Food and Beverage waiter
Jan 2021 - Sep 2021
• Supervise and coordinate activities of the food and beverage staff, including servers, Bartenders, and kitchen staff.
• Assist in the hiring, training, and development of staff members.
• Monitor and manage inventory levels, including ordering supplies and managing waste.
• Oversee the setup and breakdown of dining areas, ensuring cleanliness and organization.
• Handle guests inquiries, feedback, and complaints promptly and professionally.
• Assist in developing and implementing marketing strategies to promote food and beverage.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Prepare and submit reports on sales, expenses, and staff performance to the Food and Beverage Manager.
• Provide leadership and guidance to F&B staff, fostering a positive work environment and Promoting teamwork and collaboration.
Four Season Hotels and Resorts Mumbai,India
Food and Beverage Supervisor
Dec 2021 - Jan 2023
Phone
Shahid khan
Food and Beverage waiter
Food and Beverage Supervisor
Jumeirah Jabal Omar KSA (PRE OPENING)
Communication skills
Time management
Leader ship
Guests Satisfaction
Staff supervision
Knowledge of Food safety
Inventory management
Multi tasking
Point of Sales system (POS)
Microsoft office skills
Expertise
2017 - 2019
ANJUMAN-I-ISLAM’S
INSTITUTE OF
HOTEL MANAGEMENT AND
CATERING
TECHNOLOGY,MUMBAI
Bachelor in Hospitality and
Hotel management
English : Fluent
Arabic : Beginner
Hindi : Fluent
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