Port Harcourt Customer Service

OKECHUKWU KENNEDY BENSON

Address: Woji, Port Harcourt, Rivers State

Phone number: 070********

Email: ***************@*****.***

LinkedIn: linkedin.com/in/osixco-okechukwu

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills, result oriented and to contribute to team success through hard work, attention to detail and excellent organizational skills. Ready to help team achieve organization goals.. SKILLS

• Active listening

• Effective Communication

• Leadership

• Problem solving skill

• Behavioral Competency

• Team building

• Strong Entrepreneurship

• Result Oriented

• Critical thinking

• Multitasking

• Decision making

• Microsoft Packages

• Content writing

• Time management

• Interpersonal skill

• Public Speaking

• Human Resource

• Motivation

• Empathy

• Training And Development

• Attention to Details

• Analytical Skill

WORK EXPERIENCE

BUSINESS DEVELOPMENT OFFICER (SME Dept)

Opay Digital Service, Port Harcourt, Rivers State. 2023 - 2024

• Expanded market share by conducting comprehensive market research and competitor analysis

• Strengthened relationships with key clients by providing exceptional support and maintaining regular communication

• Kept meticulous client notes and updated account information in company databases.

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.

• Generated new business and referral clients in partnership with financial advisors and breach team.

• Achieved goals for sale of digital bank products and services and exceeded performance metrics for customer service.

• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.

• Maintained knowledge on digital banking products and distribution to provide optimal service support. HSE OFFICER

Petroleum Financial Corporate Limited, GRA, Port Harcourt, Rivers State. 2023

• Prepared and implemented health and safety plans to protect employees and materials for construction projects.

• Communicated safety and environmental training material to employees and coached individuals on safety regulations and compliance.

• Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.

• Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.

• Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.

• Monitored workplace activities to determine compliance with safety regulations and standards.

• Conducted safety audits and inspections to identify workplace hazards and deficiencies.

• Investigated incidents, determining root causes and implementing corrective actions. RETAIL EXECUTIVE (MARKETING DEPT)

Fidelity Bank Plc, Alaba, Ojo, Lagos State. 2022 - 2023

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.

• Generated new business and referral clients in partnership with financial advisors and breach team.

• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.

• Maintained knowledge on banking products and distribution to provide optimal service support. TEAM LEAD

Xprewriterprenuer International, Lekki, Lagos State. 2021 – 2022

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and demands which created a huge change within 3 months.

• Supported problem resolution and decision making and also accomplished multiple tasks within establish timeframe and also recruiting competent personnel.

• Controlled costs and optimized spending via restructuring of budgets far labor, capital assets, inventory purchasing and technology upgrade.

• Cost saving which lead to 10% decrease in expenses and 10% increase in organizational revenue. ADMINISTRATIVE OFFICER

Model Comprehensive Secondary School, Nkwelle, Anambra State. 2020 - 2021

• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

• Assessed student assignments to check quality and completeness before submission form Created welcoming environment for student parents by greeting and assisting, as well as quickly responding to students inquiries and needs.

• Arranged meetings and appointments and updated records to assist management.

• Offered technical support and troubleshot issues to enhance office productivity. ADMINISTRATIVE ASSISTANT

Rivers State Health Centre, Woji, Port Harcourt, River State. 2019 - 2020

• Resolved Customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.

• Created and updated records and files to maintain accurate and compliant documents.

• Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

• Developed and maintained courteous and effective working relationships.

• Saved time which help to increase customer patronage and satisfaction within a year. CLASS ROOM TEACHER

Tago International School, Port Harcourt, River State. 2016 - 2017

• Planned and implemented integrated lessons to meet national standards.

• Organized and trained students for inter-house sport competition and excursions which lead to improvement of student exposure and knowledge.

• Promoted physical, mental and social development using classroom games and activities that created more excitement among the students.

• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

• Helped out in the organization’s plan which related to 15% inflow of students and also increased revenue. SUPERVISOR & CUSTOMER SERVICE

Joe Communication Concept, Port Harcourt, Rivers State. . 2013 – 2014

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Utilized standard operating procedures, communication and procedures specified in company operation manual.

• Handled customer complaints, resolved issues and adjusted polices to meet changing needs.

• Improved efficiency which result 12% increase in service for over six months. EDUCATION

• Higher National Diploma (HND), Business Administration and Management. 2017 – 2019 Akanu Ibiam Federal Polytechnic Unwana, Afikpo, Ebonyi State

• National Diploma (ND) Business Administration and Management 2014 – 2016 Akanu Ibiam Federal Polytechnic Unwan, Afikpo, Ebonyi State

• Jireh Educational Centre, Azuabie, Port Harcourt, Rivers State. 2004 – 2009 Senior Secondary School Examination (WAEC)

• Jireh Educational Centre, Azuabie, Port Harcourt, Rivers State. 1997 – 2003 First School Leaving Certificate (FSLC)

CERTIFICATION

• Customer Service Relationship(2023)

Benny Hospitality Limited.

• Certificate of Completion on Personal

Branding (2022)

Nestle Nigeria PLC.

• Certificate of National Service. (2021)

National Youth Service Corps

• Health safety and Environment level 3

(2020).

Onshore and Offshore Safety Institute of

Nigeria

• Health safety and Environment level 2

(2020).

Onshore and Offshore Safety Institute of

Nigeria

• Health safety and Environment level 1

(2020).

Onshore and Offshore Safety Institute of

Nigeria

• Certificate of Proficiency (2019).

Human Resources & Skill Acquisition

• Certificate of Participation (2018).

Continuing Professional Development

Centre (CPDC)

• Basic Certificate Course (2015)

Wisdom Foundation for Youth

Development

ACCOMPLISHMENT

• Organizational productivity - Created a company culture initiative that raised employee satisfaction rates by 25% as an HSE Officer

• Customer Satisfaction - Maintained 87% satisfaction rating within 2month period as a Retail Executive.

• Interactive Learning – introduced and encouraged debate style classroom setting to increase student active participation and critical thinking during youth services as a Class Room Teacher.

• Increased office productivity by implementing numerous process improvement as an Administrative Assistant.

• Organizational Growth - Initiated different ideas that help in creating awareness and growing the company name international within 6months as the Team Lead. REFERENCE

• Available on demand.

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