Saratoga Springs Call Center

Gary Styczynski

** ****** ******

Saratoga Springs, NY 12866

****@**********.*** 914-***-****

PROFESSIONAL STATEMENT:

My entire professional life has been focused on optimizing various challenges within a business. As someone that’s been labeled “the fixer”, I’ve analyzed many business issues and designed many unique solutions. The best way to describe myself is that “I enjoy being put in uncomfortable situations”. I thrive in the unknown and enjoy to strategically utilize my creative analytic skills. I understand that in many cases a challenge needs to be analyzed from multiple perspectives, so that the goal can align with the solution for both short and the longer-term need. I feel that “group-think” and “brainstorming sessions”, are necessary so that a team can consider all aspects of a proposed response. The words “can’t” or “no” are not in my vocabulary. We can find the solution to all challenges if we think creatively and can be open to change.

EDUCATION: Graduated BA Communications College of Mt St. Vincent: New York, NY

Computershare Saratoga Springs NY

Project Manager-Corporate Trust September 2021-July 2024.

Established project Governance and managed implementation.

Develop comprehensive project plans, including scope, schedule, and resource allocation.

Coordinate and manage project activities, ensuring adherence to project plans and timelines.

Monitor project budgets and expenses, ensuring projects are delivered within financial constraints.

Identify and mitigate project risks and issues, implementing corrective actions as needed.

Lead and own analysis and development of the change impact inventory.

Facilitate effective communication among project stakeholders, including team members, clients, and senior management.

H&R Block Advisors Albany, NY

Multi-Unit Operations Service/Sales Manager December 2018 – September 2021

Recruit, manage and coach a team of Tax Pros to reach and exceed sales and service goals.

Global Service Solutions New York, NY/Saratoga Springs, NY

Operational Consultant January 2005-December 2018

Create and deliver solutions for clients to optimize employee development and technological usage.

Mellon Investor Services Jersey City, NJ

Vice President Operations October 1999 – Jan 2005

Provided leadership and developed operational staff in both front and back offices of business.

Wine Enthusiast Elmsford, NY

Operations Director August 1997 – October 1999

Managed and developed all sales and service staff.

D.F. King and Co. Inc. New York, NY

Call Center Director July 1995 – August 1997

Managed and developed all operational staff and supportive technology.

Citibank / Citicorp, NA Tarrytown, NY

Call Center Sales Representative/Supervisor/Manager January1990 – July 1995

Created and delivered operational plan to enhance sales and coached staff for improved performance.

SKILLS:

Proficiency with MS Office Suite (Word, PowerPoint, Excel)

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