Customer Service Assistant Manager
Resume:
Shawn Wright
Rocky Mount, Virginia *****
**************@*****.***
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Staff management
Workload management
Operations management
Work History
April 2002 - November 2017
All Pro Earthworks LLC - Rocky Mount VA
Assistant Manager
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
April 2021 - Current
Young Lawn Care - Rocky Mount VA
Assistant Manager
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
January 2018 - January 2019
Plygem Windows - Rocky Mount, VA
Shipping and Receiving
Coordinated with other departments such as Quality Control or Shipping and Receiving to ensure seamless workflow across all areas of the warehouse operation.
Managed shipping and receiving operations to ensure timely delivery of products to customers.
Maintained accurate documentation of all shipping and receiving activities for full compliance with industry regulations.
Coordinated the shipping and receiving process, ensuring accurate documentation and timely delivery of goods to customers.
Education
May 2006
Franklin County High School Rocky Mount, VA
Advanced Diploma Business Management
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