Customer Service Order Fulfillment
Resume:
Las Vegas, NV *****
**************@*****.***
Shalawn Hughes
SKILLS
Excellent communication skills, advanced computer skills, accuracy and attention to detail, organization and cleanliness, customer service, adherence to policies and regulations, problem solving,productivity improvement.
EXPERIENCE
Finishing Associate, Las Vegas
June 2024 - August 2024 (temp position)
●Operated and maintained cutting and finishing equipment, ensuring precise and high quality results
●Performed quality inspections on completed products to verify they meet the costumer’s standards
●Organized print materials and supplies
●Preparing the prints before sending them to shipment
●Using scissors to trim prints that are too big
●Arranging printed materials in the correct order and by category.
Warby Parker, Las Vegas — Picker/Packer
January 2024 - May 2024 (seasonal position)
●Accurately picked and packed eyewear and prepared orders for shipment using a hand-held RP scanner
●Exceeded productivity goals by efficiently picking and packing an average of 100 items per hour, contributing to timely order fulfillment and customer satisfaction
●Provided ongoing support and guidance to new team members, ensuring adherence to quality standards and productivity targets.
●Maintained a clean and organized work area according to company standards, enhancing efficiency and safety.
●Implemented effective stock rotation practices and accurately stocked shelves to match planogram images and instructions, improving product visibility and accessibility
●Participated actively in team meetings and contributed ideas for improving warehouse operations and customer service
TTEC Bank of America, remote(las Vegas) — Claims Representative
November 2022 - December 2023
●Provided exceptional customer service throughout the claims process, effectively addressing inquiries, explaining coverage details, and managing expectations to ensure client satisfaction.
●Reviewed claim documentation, transaction records, and supporting evidence to assess claim validity and make informed decisions on resolution, consistently maintaining accuracy and attention to detail.
●Effectively managed a daily average of 80 calls, prioritizing urgent cases and maintaining professionalism and clarity in all interactions.
●Processed and investigated cardholder disputes and claims in accordance with Visa and MasterCard regulations, ensuring adherence to network rules and timely resolution to minimize financial risk and maintain customer trust.
●Collaborated with cross-functional teams including legal and fraud prevention departments to resolve complex fraud-related claims efficiently.
●Received commendations from supervisors or clients for resolving challenging or high-profile claims, demonstrating exceptional problem-solving skills and dedication to customer advocacy.
Taco Bell, Las Vegas — Cashier
March 2021 - October 2022
●Followed company health procedures and policies rigorously, ensuring compliance with sanitation and safety standards.
●Collaborated closely with kitchen staff to coordinate order fulfillment and ensure accuracy in food preparation and delivery.
●Delivered exceptional customer service, addressing inquiries, taking orders accurately, and ensuring a positive dining experience for patrons.
●Cleaned bathroom, lobby, kitchen and sorted freezer area
EDUCATION
Bonanza High School, las vegas — high school
September 2019- may 2022
Completed an internship during summer break, gaining practical experience in customer service,office work and child care.
SUMMARY
Hardworking and reliable professional with a demonstrated background in operating cash registers, stocking merchandise, and delivering exceptional customer service. Highly organized, proactive, and punctual with extensive experience in high-volume environments. Skilled in claims resolution and optimizing operational efficiency while ensuring regulatory compliance within financial services. A collaborative team player known for strong leadership abilities and fostering positive working relationships.
Contact this candidate