Customer Service Check-In
Resume:
SK Rahman
Passenger Service Agents Jackson Heights, NY 11372 ***********@*****.***
Highly skilled in greeting and checking - in passengers. Knowledge of providing passengers with general travel information. Customer-focused and good attention to detail. Able to help check-in passengers using the Amadeus database system and verify passengers’ detailed information about passports and visas.
Willing to relocate to: New York, NY - Authorized to work in the US for any employer
Work Experience
Passenger Service Agent
ITA Airways - New York State March 2023 to Present
Welcome and check-in passengers.
Support passengers on arriving international flights. Extend customer service and information to passengers—document international departures.
Check passenger departure documentation.
Check-in passenger baggage and support passengers with misplaced baggage.
Assist passengers through arrivals and check-in processes, including passengers with special needs and VIP passengers.
Passenger Service Agent
Kuwait Airways - New York State Feb 2021 to Present
Welcome and check-in passengers.
Support passengers on arriving international flights. Extend customer service and information to passengers—document international departures.
Check passenger departure documentation.
Check-in passenger baggage and support passengers with misplaced baggage.
Assist passengers through arrivals and check-in processes, including passengers with special needs and VIP passengers.
Retail Sales Associate/Customer Service
Home Depot USA - New York State May 2021 to July 2022
Greets customers and makes them feel comfortable.
Provides recommendations according to customer needs or preferences—documents of sales by updating customer records.
Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
Maintaining an orderly appearance throughout the sales floor.
Education
Higher diploma in Travel and tourism
Gemini College London - London November 2009 to November 2012
College Degree in Bbs commerce
Azam Khan Commerce College Khulna Bangladesh - University, FL March 2003 to November 2007
High school diploma or GED
Skills
•Hotel experience (4 years)
•Sales
•Customer service
•Retail Sales (6 years)
•Serving Experience
•Guest Services
•Time Management (8 years)
•Yes, I have driving skills, and I have good customer and communications skills. I can also play pool and have a lot of sports skills
•Computer Operation
•Microsoft Word
•Administrative Experience
Languages
•English Bengali Hindi - Fluent
Assessments
Front desk agent (hotel) Completed
July 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Indeed, Assessments provide skills tests that are not indicative of a license certification, or continued development in any professional field.
Maintaining a clean and tidy space Assisting with inventory
Handling customer complaints Processing newly received shipments.
Sales Associate
Jacks99 cents - NY December 2016 to May 2017
Ensure high levels of customer satisfaction through excellent sales service.
Assess customers’ needs and provide assistance and information on product features. Welcome customers to the store and answer their queries.
Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis
Night Porter
Selsdon Park & Golf Club Hotel - London 2010 to March 2011
Helping guests by carrying luggage Advising on hotel facilities Arranging taxis and booking tickets
Running errands, such as taking and picking up dry cleaning and Taking messages
Giving directions
Responding to safety and security issues Answering queries and making reservations
JW Marriott Grosvenor House London
Front Desk and Waiting staff
86/90 Park LN, London W1K 7 TN
United Kingdom
Intercontinental Hotel
Waiting staff
86/90 Park LN, London W1K 7 TN
United Kingdom
Sales Associate
Phantom of Broadway - Manhattan, NY April 2017 to June 2018
Greeting customers
Responding to questions and giving information to the customers Sharing product knowledge with customers
Providing recommendations to customers Preparing merchandise and designing
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