Technical Support Client Service
Resume:
Amsalu Tulu
Arlington, VA. 22209
**********@*****.***
SUMMARY OF EXPERIENCE
• Provided technical support of desktop computers, applications, and related technology. Support includes installation and testing of computer systems and peripherals within established standards and guidelines.
• Supported a range of AV setups to include troubleshooting conference, and digital projection system with a network hookup for various board room setups.
• Delivered excellent client service while resolving user issues during installation and configuration weather it's a software or hardware resolution.
WORK EXPERIENCE
Field Specialist II
Getaround Washington, DC 09 /19- 03/20
• Face to Face contact for the onboarding of new vehicles to the platform. Which includes having client’s vehicle taken to a vendor for a connect install in order to integrate their vehicle to the platform to be rent ready. Walking clients through, interface of the app on how to track, modify, and update their vehicle status.
• Follow up on any issues that may occur, before/during and after rentals.
• Arranged and processed the timely maintenance of 1,600 Company fleet vehicles that are specifically, allocated for Uber drivers throughout the Washington DC Metropolitan area based on usage conditions and millage.
• Made sure all vehicles are ready and are currently in compliance with Ubers partnership for onboarding. This includes by having new and used vehicles Safety, and Emission inspections updated by taking each vehicle to the appropriate jurisdiction within the DC Metropolitan area, to the appropriate state certified vendors, then upload the appropriate docs tailored to each vehicle with conditions and mileage.
Event Technology Specialist
Audio Visual Systems Washington, DC 10/17- 09/19
• Setting up A/V and IT equipment as the in-house Tech for both Willard and The Wharf Intercontinental.
• Serve as team leader during some events to ensure that other IT Technicians were able to troubleshoot, and setup the necessary equipment to the client’s specifications.
• Turning port from patch panel with a dedicated Mbs as to each client's request.
• Setting up printer and laptop/Routers to create a small secure network for large events to use in conjunction with docking stations
2
Managed Print Service Coordinator
The World Bank Group Washington, DC 01/18- 02/19
• Coordinate the necessary works, electrical and data cabling to make sure that everything is ready for deployment.
• Coordinate with the ITS units and office managers and identify the best ways to have a smooth deployment with no disturbances to the users.
• Provide logistical support to vendors when delivering MPS equipment in each building, schedule dock access, coordinate movers, assure available space in the storage rooms are available.
• Facilitate vendors and other departments in the removal and disposal of retired MPS.
• Provide logistical support to the vendor for printer installation and setup.
• Prepare deployment progress and update reports.
• Collect information for planning, installation and post-installation evaluation.
• Communicate through email and telephone with the implantation team.
• Collaborate with other team members and contribute productively to the team's work and output, demonstrating respect for different points of view.
• Analyze facts and data to support logical decisions regarding the project work. Printer Technician
Bank of America Washington, DC 02/15- 03/15
• Set up new HP printers for Bank of America sites
• Uninstallation of old MFP physical hardware as well as drivers from Network map.
• Migrating new printers
• Assigning each user with the proper printer via Network map and installation of drivers. IT Specialist
HouseCall IT Washington, DC 11/14- 03 /15
• Deploying laptop and desktop for new members of the House of Representatives.
• Setting Up Docking stations and peripherals to work in conjunction with end users migrated Laptops.
• Performing secure wipes of old hardware for redeployment with new operating system.
• Active Directory, LAN setups DHCP, DNS.
Help Desk Tier I
Save the Children Foundation Washington, DC 01/14 – 10/14
• Organize tickets according to priority and forward tickets to engineers and technicians
• Setting Up and Imaging Laptop and Docking stations for multiple end users
• Migrating Desktop PC to a newer model
• Operating System Repairs, Spyware removal, virus removal, hardware, and troubleshoot.
• Sets and loads computer equipment with required OS and Software for deployment. 3
EDUCATION
Bachelor of Science in Information Technology
ITT Technical Institute Springfield, VA 09 /09- 08/13
Contact this candidate