General Manager By Marriott

Jesse E. Martinez

**** ****** **** **** 407-***-****

Ocoee, FL 34761 ********@*****.***

PROFILE A seasoned professional and effectual leader with a proven ability to exceed customer satisfaction and revenue goals:

Passion for building a strong sense of teamwork and purpose

Highly organized work style and maximizes organizational productivity

Excellent communicator both verbal and written

Possess the ability to direct, motivate, train and mentor manager and employees

Effectively establishes methods, measurable and attainable goals/objectives

EMPLOYMENT

4/2024 – 12/2024 General Manager Celeste Hotel Orlando, FL

180 rooms, Full Service Tribute Portfolio by Marriott, AAA 4-Diamond

Oversees the day-to-day management of the hotel operations and staff while providing strategic leadership expertise that ensures the effective and efficient operation of the hotel. Directly responsible and accountable for the hotel budgeting and financial management, yield management, planning and organizing of all hotel services. Focusing on maximizing financial performance, driving the sales culture in the hotel through active involvement in the sales process, cultivating guest satisfaction excellence and inspiring staff development. Establish, in conjunction with the VP of Operations, budgetary goals based on the hotel’s potential and business plan.

Recent awards/accolades:

-Market leader in ADR, Occupancy and RevPar

-#1 ITR in all Florida state Tribute Hotels

-Top 10 in GSS nationally for all Tribute Hotels

8/2014 – 2/2024 General Manager Alfond Inn at Rollins Winter Park, FL

183 rooms, Full Service Luxury Boutique, AAA 4-Diamond

Function as the primary strategic leader of the hotel with responsibility for all aspects of the hotel operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and safety and security. Analyze business results and work with the leadership team to develop effective strategies to address needs. Ensure brand standards are met with the objective of exceeding guest expectations; communicating follow-up actions to the team as necessary. Encourage the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property’s financial performance. Actively involved assessing actual sales and revenues to determine variance and assess goal accomplishments.

Recent awards/accolades:

-Travel & Leisure Best 100 Hotels in the World

-U.S. News & World Report Best Hotels in the U.S.

-Travel & Leisure Top 15 City Hotels in the Continental U.S.

-Conde Nast Readers Choice Best Hotels in Florida (Ranked #1)

8/2013 – 8/2014 General Manager Hilton Garden Inn East/UCF Area Orlando, FL

125 rooms, Focused Service

- Effectively lead a 3 million property renovation from planning stage to completion

- Raised Tripadvisor ranking from 152 to 102 out of 329 hotels in a three-month period

- Increased ADR in all major transient segments $7 - $10 YOY

9/2012 – 9/2013 General Manager DoubleTree Suites Huntsville-South Huntsville, AL

150 suites, Full Service

Responsible for the overall operations of the hotel. Lead and directed all department leaders. Responsible for the hotels financial performance, handled all aspects of the assigned P&L, budgets, Human Resources, safety/security and ensured direct customer service were met/exceeded.

-Increased room revenue by 3-5% month over month five consecutive months

-Raised Guest Satisfaction (SALT) ranking from 152 to 30th out of 281 DoubleTree America Hotels

-Increased Tripadvisor ranking from 24th to 2nd out of 53 area hotels

-Incrementally increased RevPar Index month over month

-Orchestrated the complete concept change for our three-meal restaurant

3/2012 – 9/2012 General Manager The Castle - Autograph Collection Hotel Orlando, FL

260 rooms, Full Service Luxury Boutique, AAA 4-Diamond

Lead all rooms division and food & beverage departments. Responsible for the hotels financial performance, handle all aspects of the assigned budgets and ensured direct customer service goals were met. (A Kessler Collection Hotel)

-Increased overall gallery sales by 15%

-Increased pool bar liquor profit margins by 10%

-Redesigned Lobby (increased favorable Tripadvisor Reviews by 25%)

10/2011 – 3/2012 Taskforce General Manager Bohemian Hotel Savannah Riverfront - Autograph Collection Hotel Savannah, GA / 75 rooms, Full Service Luxury Boutique, AAA 4-Diamond

Taskforce Assignment - Managed all aspects of guest services, restaurant and bar, cost control, budgets, maintenance, housekeeping, sales and revenue management. Optimized both operational and financial performances as well as concentrating the maximization of RevPar.

-Number one in RevPar Index versus comp set according to STR report

-Increased New Year’s Eve Event revenues by 20% year over year

-Increased Tripadvisor Popularity Index ranking by 10

2009 – 2012 Asst. General Manager Bohemian Celebration - Autograph Collection Hotel Celebration, FL

115 rooms, Full Service Luxury Boutique, AAA 4-Diamond

Oversee and support the operations managers and grand performers. Includes, but not limited to training, scheduling, payroll, coaching and counseling and involvement in hiring and termination procedures. Responsible for daily monitoring of rooms inventory, rate/plan availability and revenue generation. Plan, develop, implement and evaluate the level of guest service given to external customers. Highly involved with the Revenue Management team, developing revenue opportunities and rate strategies for maximizing profit potentials. Manage labor forecasting and develop operating budgets. Directly supervise and oversee the Front Office, Reservations, Concierge’s, PBX, Valet, Security and Housekeeping departments.

-Nominated for Leader of the Year 2010 (Company Award)

-Participated in the launch of the new Autograph Collection by Marriott brand along with 7 other Kessler Hotels, partnering with Marriott Hotels to create a new boutique brand.

-Improved QA audit scores from 88 to 92 to 96 in consecutive inspections.

2007 – 2009 Dir. of Front House Operations Grand Bohemian - Autograph Collection Hotel Orlando, FL / 250 rooms, Full Service Luxury Boutique, AAA 4-Diamond

Oversaw all Front Office Operations to include: daily monitoring of rooms inventory, rates & plan availability and ensure adequate staffing levels for related departments. Directly responsible for all aspects of front desk, communication department, night audit, bell services, concierge, security and Partnering with the on-site contracted valet department. Developed, implemented and conducted all department training. Managed department forecasts, operating budgets and capital expenditures for both line expenses and payroll. Directly supervised 30 employees.

-Promoted to Assistant General Manager at Bohemian Celebration Hotel in August 2009

-Manager of the Quarter 2007

2004 – 2007 Director of Security Westin Grand Bohemian Hotel Orlando, FL

250 rooms, Full Service Luxury Boutique, AAA 4-Diamond

Developed implemented and maintained programs that help reduce hotel losses and aid in creating procedures that secure the hotel, guest and grand performer’s property. Coordinate and provide Dignitary and VIP protection along with Federal and State law enforcement agencies. Ensure compliance with OSHA standards and corporate directives. Develop and revise written safety plans and emergency procedures. Organized conducted and recorded safety training for over 250 employees. Directly supervised 10 security officers.

Promoted to Director of Front Office Operations in March 2007

Starwood Hotels “Best in Brand” for Guest Satisfaction 4 Consecutive years

Manager of the Quarter 2004

2005-2007 Corporate Security Champion Kessler Collection Orlando FL

Appointed to oversee and manage all security & safety aspects for the Kessler Collection Inc. Conduct

Quarterly conference calls with all corporate owned and managed properties. Assists with the pre-construction plans with all future hotel projects in regards to security surveillance and physical access systems. Conduct physical vulnerability assessments and ensure all hotels are in OSHA compliance. Answer day to day security & safety related questions from all hotels

2003 – 2004 Director of Security Adams Mark Daytona Beach Hotel Daytona Beach, FL

878 rooms, Full Service AAA 4-Diamond

2001 – 2003 Director of Security Adams Mark Riverwalk Hotel San Antonio, TX

410 rooms, Full Service AAA 4-Diamond

Manager of the Quarter 2001

1997 – 2001 Director of Security Hilton Palacio Del Rio San Antonio, TX

489 rooms, Full-Service AAA 4-Diamond

Appointed the “Security Cluster” Leader for all San Antonio Hiltons (8 Properties)

Vice President of the Downtown Security Director’s Council

Manager of the Year 2000

Manager of the Quarter 1999

Leadership Award 1998

Retired (22yrs) Law Enforcement Specialist (Military Police) United States Air Force

Managed the Security Police Plans and Safety programs section. Duties included: Develop, coordinate and publish unit plans. Additional positions: NCOIC Resources Protection, Emergency Services Team Member, Squadron Flight Leader and Drug Abuse Resistance education Instructor (D.A.R.E.).

Security Forces Sq. Reservist of the Quarter, Patrick AFB, Florida 2003

AF Meritorious Service Medal / AF Reserve Commendation Medal / AF Achievement Medal

EDUCATION / PROFESSIONAL MEMBERSHIPS

University of Texas at San Antonio – Criminal Justice (Did not complete)

Community College of the Air Force – Associates of Criminal Justice

Visit Florida Board Member (2021 – Present)

Orange County Tourist Development Council – Two Terms (2021 – Present)

Central Florida Hotel & Lodging Association Executive Board Member – 2x Association Board Chair

Florida Restaurant & Lodging Association – Orlando Chapter Executive Committee Member (2022 – Present)

Winter Park Chamber of Commerce Executive Board Member (2016 – 2020)

Central Florida Sports Commission Board Member (2018 – Present)

SKAL International Orlando Chapter Association Member – 2024 Club President

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