Customer Service Team Member

MARIE BELLE POUMOH ANANGFACK

***********@*****.*** 510-***-**** Antioch, CA 94509

Summary

Adept at maintaining accurate records and ensuring top-notch customer service, I excelled in roles at CAMWATER and JEFF'S BEAUTY SALOON AND SPAR. My expertise in meter examination and critical solving skills, coupled with a knack for fostering positive client rapport, drove significant service quality improvements.

Skills

Customer notifications

Meeting attendance

Positive client rapport

Accurate record keeping

Meter examination

Document interpretation and review

Excellent communication skills

Great customer service skills

Work well under pressure

Good team member

Critical solving skills

Experience

CAMWATER YAOUNDE, CENTRAL

Meter Reader

02/2023 - 08/2024

Read and record the meter reading.

Respond to customer concerns about meter reading.

Keep a log of customer meter readings.

DOVV YAOUNDE, CENTRAL

Stock Controller

01/2022 - 01/2023

Keep inventory of stock.

Follow proper stock rotation procedures.

Check and make sure expired products are taken off the shelf, and keep a record.

JEFF'S BEAUTY SALOON AND SPAR YAOUNDE, CENTRAL

Manager

01/2020 - 01/2022

Keep a log of workers.

Making sure customers were satisfied with the service.

Quality control

Education and Training

St JOSEPH GIRLS VOCATIONAL HIGH SCHOOL BAFUT CAMEROON

High School Diploma

06/2004

Additional Coursework in [TEXTILE INDUSTRY AND COSMOTOLOGY]

UNIVERSITY OF DSCHANG DSCHANG CAMEROON

Some College (No Degree) in SOCIOLOGY AND ANTHROPOLOGY

Accomplishments

Worker of the month June 2023

Languages

English:

Full Professional

French:

Full Professional

Activities and Honors

Best manager of all JEFF’S BEAUTY SALOON AND SPAR 2001

Custom

Work extra hours to meet dateline.

Easily go along with people of different characters.

Encourage co-workers rather than find mistakes and faults.

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