Tran M. Pham
Laurel, Maryland 20724
Email: ************@*****.***
Skills
Microsoft Office System Proficiency *Self-directed motivated learner *Customer Service-oriented
*Administrative Support wide variety in Office environment areas in focus of Computing in Networking, Security hardware and software, Document Management *Critical thinker Experience
02/20/2017 - 06/30/2024
Cyberbahn Federal Solutions LLC - on assignment at U.S. Department of Transportation (NHTSA) - Washington DC- Data Analyst
● Performance receives, processes, and respond to daily correspondence (CRD) Correspondence Research Division. Receives from the motoring public, which includes, but not limited to: Congressional Letters, Consumer Complaints, Vehicle Owner’s Questionnaires, Manufacturer Communications, and public correspondence. Office of Defects Investigation (ODI) IS responsible for investigating, inspecting, testing and reporting safety related defects in motor vehicles and motor vehicle equipment, administering safety equipment when investigations indicate they contain safety defects in their design, construction, or performance, and monitoring the adequacy of manufacturer recall campaigns.
Jan 2005 - March 2015
Iron Mountain Inc. ( Jessup, Maryland) - Data Management, Data Entry Specialist
● Variety information management, verified the Information in the computer system up to date accurately. Eliminate outdated records by sending the records to be scanned. Created records by sending the records to be scanned. Create monthly report for records, closed terminated records and completed chart audits. Verified and logged. Records to meet deadlines for responding to daily inquiries. Update database for Law firm, assist customer service as needed.
01/2001 - 06/2004
John Harland Corp. Glen Burnie, Maryland - Data Entry/Digital Printer Operator
● Input client data into Digital Bank Checking Printer Database and verifies all Information 2
Education
1999 - 2000
Study CompTia field of A+, Network+, (Smart IT Training Institute) * H&R BLOCK
(Income Tax prep), High School Graduation (Laurel High school 1986)