Operational Excellence Manufacturing Operations

Swapan Rahman

Quincy, MA ***** *************@*****.*** (C) 617-***-****

SENIOR EXECUTIVE

Experienced leader achieving revenue, profit, and growth objectives, utilizing certified Six Sigma Black Belt skills and Lean expertise in manufacturing and financial industries. Transformational Leader at developing break-through strategies and integrated business plans for growth and game changing innovation. Lead organizations through extraordinary change; determining optimal organizational structure to achieve maximum financial performance, reduce operating expenses, improve quality, improve on-time delivery, and increase employee satisfaction to achieve organizational goals. PROFESSIONAL EXPERIENCE

Osmoses, Cambridge, MA Jan 2024 – Nov 2024

DIRECTOR OF PRODUCT DEVELOPMENT –

Responsible for Product Research & Development from polymer to finished gas separation membranes for industrial applications. Additional responsibilities include: HSES; Strategic Planning; Advanced Manufacturing Facility build; Manufacturing Operations; Process Engineering and Operational Excellence; Maintenance; Quality Control and Controls logic teams.

Air Liquide, Woburn, MA and Newport, DE Jan 2016 – Jan 2024 DIRECTOR OF MANUFACTURING OPERATIONS AND OPERATIONAL EXCELLENCE – Head of Manufacturing, Operational Excellence, Technology, and Maintenance Operation at multiple locations with100+ personnel; Annual revenue of $100 to 150M. Operating budget of $40 to $45M.

Maintained zero lost time, zero reportable injury and zero regulatory violation. Operated 24x7 during COVID-19.

Achieved P&L for 5 years by reducing COGs (5%), Inventory management (10%) and increased capacity (30%)

Improved on-time delivery from 75% to 95%; Improved First Pass Yield from 70% to 90% for standard products.

Increased manufacturing capacity (30%) by developing and implementing manufacturing strategic plan to pro-actively identify capacity constraints and de-bottleneck existing operations.

Increased equipment uptime 2X and Rolled Throughput Yield (RTY) from 35% to 80% in 3 months for a new product.

Obtained $10M funding for capacity expansion, infrastructure upgrade and digitization initiative.

Redesigned manufacturing organization structure and increased capability by 35% without new capital investment

Established cross training program to increase labor efficiency by 40% and implemented career development opportunity by training 90% of employees in multiple operations.

Improved uptime for critical equipment’s from 65% to 95% by instituting Predictive Maintenance, Offline maintenance, and Reliability initiatives.

Completed Lean Manufacturing Principles for both facilities.

Successfully obtained ISO 9001:2015 certification and initiated AS9100 certification process. ABIOMED, Danvers, MA May – Dec 2015

GLOBAL LEAN MANUFACTURING CHAMPION –

Head of Lean transformation program in Danvers, MA and Aachen, Germany

Implemented Lean training & certification program.

Lead Continuous Improvement program resulting in 80% increase in idea implementation, 50% increase in Kaizen events and $1.5M cost improvement.

Project Leader for scale-up of manufacturing capability, automation opportunities and Project Management. Swapan Rahman *************@*****.*** (C) 617-***-**** Page Two LIBERTY MUTUAL INSURANCE COMPANY, Boston, MA 2012 – March 2015 MANAGER, PERSONAL INSURANCE CLAIMS – Special Investigations Unit Head of Special Investigations Unit; Led 200 investigator team and transformed field operations, introduced data analysis and predictive modeling. Annual budget of $26M.

Developed and implemented multi-generational strategic plan to pro-actively identify non-meritorious claims, improve customer experience, and transform the investigation process.

Introduced Lean Standard Work, Leader Standard Work, Tier Boards and Continuous Improvement Process.

Created and implemented Centralized Triaging and Desk top investigation unit; Improved efficiency 125% of Major Case Unit; Improved productivity by 50%, reduced cycle time by 32% and delivered 2X to 3X ROI year over year.

Led program to identify and select fraud analytics vendor; Conducted proof of concept; Developed business case; Secured funding of $6M and agreement for implementation starting in 2015. BANK OF AMERICA, Malden, MA 2005 - 2011

BUSINESS OPERATIONS EXECUTIVE – Cash & Transportation Services (2010 – Nov. 2011) Responsible for processing more than 1.3 million client deposits consisting of about 600 million bills per month and monthly cash demands of $4.0 billion. Span of influence includes a staff of 550 (at peak) with an annual budget more than $50 million. Managed 19 sites in 10 states for cash processing – counting, sorting and order fulfillment.

Promoted to executive role as a top performer in Shared Operations Services business unit.

Developed and executed on multi-generational strategic plan involving consolidation and outsourcing to migrate to variable cost model. This initiative reduced operating cost by 10% in 2011 and expected to reduce 15% YOY by 2014.

Developed and implemented Business Process Management to mitigate operational risk and drive continuous process improvement. Met all corporate audit standards and received highest rating.

Implemented end-to-end process improvement resulting in 9% improvement in productivity, 5% improvement in unit cost and 20% improvement in defect reduction.

OPERATIONS EXECUTIVE – MA. – Check, Cash & Exceptions Processing (2009 – 2010) Responsible for Check Processing, Encoding, ATM Deposit Services, Cash Vault, Returns & Exceptions, and Reject Item Repair at 3 sites in MA and NY. $300+ million budget, 500+ associates.

Promoted to the Senior Executive for Massachusetts for all transaction services operations.

Led change effort to transform all paper processes to image-based processing.

Improved productivity by 15% by staffing to volume, consolidating operations and streamlining processes. OPERATIONS EXECUTIVE – East Region – Print / Finish & Mail Processing (2005 – 2009) Managed an annual budget of $150 million, 300+ associates and 600+ million mailings yearly. Promoted to Business Unit Manager for print and insertion operations for East Region; sites located in Atlanta, Charlotte, St. Louis, Malden, Newark, and Jacksonville, representing 54% of bank’s total mailings nationwide.

Implemented world class manufacturing processes, utilizing lean and sustainable 5S resulting in improved efficiency by 10% and reduction in Failed Customer Interaction by 11%. Obtained Process Excellence and ISO 9001 certification for printing and mailing of customer deposit statements, notices, letters and negotiable checks.

Institutionalized metrics tying process, performance and people development to business objective resulting in 80% of employees cross-trained, less than 1% missed on-time mailing and 70% reduction in incorrect mailing. Instilled tracking, measurement, and incentive programs to encourage improved shareholder value disciplines.

Developed and implemented strategic plan consolidating 21 print and insertion sites into four end state sites.

Increased manufacturing capacity and product throughput 133% from 2007 to 2008 through the integration of new equipment and improved Lean manufacturing concepts.

Improved Overall Equipment Effectiveness (OEE) from 35% to 70%; Productivity from 960K mailings to 2,520K mailings/FTE annually and reduced unit cost by 43%. Integrated print and statement operations into one function while reducing overall staff by 20%.

Developed and implemented Total Preventive Maintenance program and diagnostic protocol, increasing equipment uptime from 65% to 98%, and reducing part replacement and incorrect diagnosis rates by 40%. Swapan Rahman *************@*****.*** (C) 617-***-**** Page Three PRAXAIR, INC., Danbury, CT 1983 – 2005

The largest industrial gas company in North America and one of the top three worldwide. Project Manager, NAIG Six Sigma Organization (2004 – 2005) Fulltime Six Sigma Black Belt project leader.

Managed cycle time reduction, quality enhancement and market growth projects.

Completed two projects per quarter to deliver $250,000 savings each to the bottom line. Innovative Membrane Systems (Subsidiary of PRAXAIR) (1983 to 2004) Manager, Manufacturing Operations (1993 – 2004)

Member of Management Leadership Team: evaluated and implemented major strategic decisions facing the company.

Managed multiple shifts operation to maximize the return on equipment, Supervised engineers, production personnel, procurement, and administrative support personnel.

Reduced manufacturing cost by 10% every year since 1991 by efficient use of equipment and raw materials.

Created Production Planning function, resulting in 99% on time delivery, ten years in a row.

Implemented Six Sigma process for order-to-cash project, resulting in 50% improvement in accounts receivable; Improved product quality from 44% to 98% by using Six Sigma method, improving margin by 60%.

Developed and successfully managed ISO 9001-certified Quality Management System since 1995.

Managed safety and environmental regulations to ensure facility compliance.

Supervised Purchasing Department - Developed and maintained perpetual inventory control systems including management of receiving, delivery, ordering and sorting of inventory; Maintained cost effective inventory turns and economic order quantities; Negotiated procurement plans with vendors.

Implemented Procurement and Inventory Control modules from J. D. Edwards, lowered variable cost by 15%. Senior Manufacturing & Development Engineer, Innovative Membrane Systems (1983 – 1993)

Developed labor-to-machine program to reduce total labor cost annually by 20% without reduction in output.

Created QC procedures and guidelines; established diagnostic protocol on failed products to learn and minimize failure rate; resulted in decrease of product failure from 20% to 5% from 1989 to 1993.

Increased productivity 33% without sacrificing product quality and without additional equipment or labor.

Developed first five generations of air separation membranes and new coating chemistries for hydrogen-methane and carbon dioxide-methane separation. Optimized coating aspects of liquid separation membranes.

Invented patented manufacturing equipment and developed processes, including quality improvement procedures. PROFESSIONAL HONORS

Air Liquide

o Stock Options Award 2017, 2019, 2020 – Recognition for Excellence o Performance Rating – Exceeds Expectation – 2016, 2017, 2018, 2019. Bank of America

o Senior Leadership Forum – 2011

o Stock Options Award 2005 to 2010 – Recognition for Excellence o Leadership Development – Leader Forum III – Key talent development o SPIRIT Medallion 2008 – Recognition for leading lean manufacturing o Award of Excellence 2006 – Recognition for top 1% of performers Praxair, Inc.

o Special Recognition Awards – Recognition for Excellence, 2003 and 2004 o Praxair Inc. Stock Options Award – Recognition for Excellence, 1994 and 1996 o Union Carbide’s Chairman’s Award 1991 – Recognition for Technology Leadership PROFESSIONAL DEVELOPMENT AND ACCREDITATION

Six Sigma Black Belt Certified • Six Sigma Champion • Sustainable 5S/Lean • Two patents on Thin Film Applicator Device EDUCATION

Northeastern University, Boston, MA.

MBA. Operations Management, magna cum laude (attended part-time while employed full-time) June 1992 Honors: Beta Gamma Sigma – Business Honors Society BS. Chemical Engineering, cum laude (participated in renowned co-operative education program) June 1984 Honors: Tau Beta Pi – Engineering Honor Society, Omega Chi Epsilon – Chemical Engineering Honor Society

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