Customer Service Social Media

Salma A Milad

*** * ******* *** ****** Island NY, 10314 718-***-**** ********@*****.***

Education

School of Business, College of Staten Island

The City University of New York

Bachelor of Science Degree in Computer Engineering, Dec 2018.

Minor in Mathematics

Associate of Engineering Science, Aug 2013.

Experience and Skills

Skills & Abilities

Technical: C, C++, MATLAB, Adriano, AutoCAD, Revit, Lab View, Microsoft Office, Outlook.

Interests: Inventions, Troubleshooting and fixing problems, learning new technology.

Language: English and Arabic.

Customer Service Professional: over four years of experience in customer service.

Basic Computer Skills

MS Office. Word, Excel, Outlook, Powerpoint. OneNote, Access

Google Drive. Docs, Sheets, Slides, Forms

Spreadsheets. Excel, Google Drive, OpenOffice. Pivot tables, comparative analyses, link to database, macros, sensitivity tables, vertical lookups.

Email. Mail merge, filters, folders, rules.

Database Management. MS Access, Oracle, Teradata, IBM DB2, MySQL, SQL

Quickbooks. Expense tracking, accounts payable, invoicing, cash flow management, employee time tracking, reports, payroll

Social Media. Facebook, Twitter, giveaways, posts, Instagram, customer interaction

Web. HTML, CSS, Javascript, WordPress, Content Management Systems (CMS), code libraries

Writing. WordPress, Yoast, SEO, technical writing, journalism, research, ghostwriting, MS Word, Google Sheets

Graphical. Photoshop, Illustrator, InDesign, Acrobat, HTML/CSS, Corel Draw

Enterprise Systems. Automated Billing Systems, Payment Processing, Customer Relationship Management (Salesforce, Oracle Netsuite) Enterprise Resource Planning (Oracle, SAP) Business Intelligence, Business Continuity Planning

Advanced Computer Skills

Java, PHP/MySQL, SQL, C#, JavaScript, C++, Python, iOS, Ruby/Rails

Web development, open source, data structures, coding, security, machine learning, debugging

Computer Hardware Skills

System administration, network configuration, software installation, security, Cisco, tech support, updates, project management, research, vendor management

TCI/IP, DNS, DHCP, WAN/LAN, Windows, Linux/Unix, Ubuntu, virtualized networks, network automation, cloud management, AI/machine learnin

Projects

1)A Bluetooth wagon picks up (scooping) blocks (Small toys) controlled by remote control and phone 2018

Fast to clean for Moms: the wagon is so helpful for moms or daycare to clean up small toys and blocks in faster and easier way.

Fun for kids: it is fun for kids to use since it’s controlled by remote or app phone through Bluetooth.

Rechargeable battery last for 2 hours: no need for wires it’s rechargeable battery can work anytime.

2)Vision Zero NYC - Reduce Numbers of Traffic Fatalities in New York City. 2017

Increasing Lights: increase the number of lights in 1000 interaction in New York City.

Surveillance Camera: install surveillance cameras on streets lights for traffic studies.

LED Conversions: Convert all the regular high-pressure sodium luminaires in to LED luminaries for more light and safe electrical cost and maintenance.

Job Experiences

The college of Staten Island Staten Island, New York

Work Study

Engendering Department 1N December 2017– July 2018

ESL Office as Assistant September 2010– July 2011

CLIP-Program Assistant September 2009 – July 2010

Pick up calls and helping students who ask for help and information.

Entering data using exile (all Microsoft office programs) and do filing.

Helping the department with website editing and updates.

Organizing files and papers plus mailing.

Family Discount Furniture Corp. North Plainfield, New Jersey

Office accounting December 2014– September 2016

Helping with customer service disk with sale and giving information.

The book keeper for all the customer orders.

Finance department manager.

Balaji Targee Pharmacy Corp. Staten Island, New York

Pharmacy Technician December 2011 – August 2012

Assisting healthcare providers and doctors regarding prescription and insurance issues

Processing prescriptions and dispensing medication for patients

Aid patients in using proper guidelines and providing information of selected medications Generating daily reports and data backup

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