Customer Service Supply Chain

James Paczkowski Jr.

Long Island, New York 516-***-**** *****************@*****.***

LinkedIn:https://www.linkedin.com/in/james-paczkowski/ PROFESSIONAL SUMMARY:

Results-driven logistics and transportation professional with extensive experience in ocean and air freight, customs brokerage, and international trade operations. Skilled in managing complex shipment processes, optimizing supply chains, and building strong relationships with clients and vendors. Adept at negotiating cost-effective solutions, ensuring regulatory compliance, and providing exceptional customer service. Proven ability to work in high-pressure environments and contribute to team success. Bilingual in English and Spanish with a strong understanding of both technical and operational aspects of global logistics. KEY SKILLS & COMPETENCIES:

● Logistics & Supply Chain Management: Ocean and air export/import, project cargo, LCL/FCL, domestic shipments, freight forwarding

● International Trade Compliance: AES/EEI filing, U.S. Customs clearance, Carnet management, FDA, FWS, APHIS, EPA compliance

● Operational Management: Shipment tracking, vendor negotiations, cost optimization, documentation processing

● Client & Vendor Relations: Building and maintaining client relationships, daily updates, quotation management

● Technical Proficiency: Microsoft Excel, Office Suite, Active Directory, Teams, logistics software (TMS, WMS), ERP systems

● Languages: Intermediate proficiency in Spanish

PROFESSIONAL EXPERIENCE:

ICL USA Ocean Export/Domestic Specialist September 2024 -

● Negotiated daily quotes with multiple vendors for LCL, FCL, domestic, DG, and project cargo, ensuring cost-effective pricing and profitability.

● Coordinated and communicated with vendors to prepare shipment documentation (BOL, MBL, HBL, AES/EEI, etc.) for seamless execution of all shipments.

● Provided clients with regular shipment updates, managing their expectations and ensuring timely delivery of goods.

● Delivered accurate invoicing and maintained detailed records of shipment documentation for audit and compliance purposes. Rock-It Cargo Operations Agent September 2023 – July 2024

● Managed air and ocean export/import logistics for high-profile clients in industries like entertainment and trade shows.

● Oversaw the complete air export process, from cargo reception and inspection to TSA screening, booking, and loading for flights.

● Processed and cleared U.S. Carnets, coordinating with compliance and government agencies for customs clearance.

● Proactively addressed shipment issues, communicated with CBP, and ensured compliance with U.S. Customs regulations.

Expeditors International Customs Brokerage Agent February 2022 – June 2023

● Filed 7501/7512 entries for Ocean & Air Imports, ensuring timely and accurate submission to U.S. Customs and Border Protection (CBP).

● Communicated with government agencies (FDA, FWS, APHIS, EPA) for compliance and documentation related to international shipments.

● Managed billing codes and cost entries for timely billing and compliance with client accounts.

● Assisted in managing customs holds and demurrage issues to ensure timely release and delivery of goods. 174th Attack Wing Network Administrator August 2020 – February 2022

● Managed the Help Desk for the ANG base, troubleshooting and resolving issues with computers, printers, mobile devices, and network infrastructure.

● Configured and maintained network services (DNS, DHCP, and virtual servers) and expanded knowledge of systems administration (Windows, Active Directory)

EDUCATION:

Master of Science in International Transportation Management State University of New York at Maritime, December 2022 Bachelor of Science in Business Economics, Minor in Spani State University of New York at Cortland, December 2020 School of Electronic Systems Technology Community College of the Air Force, August 2020

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