Store Manager Assistant

Curriculum Vitae of Xavier Kuscus

Mobile: 078*******

Email: **************@*****.***

PERSONAL DETAILS:

Surname Kuscus

First Names Xavier Benedito

Gender Male

Date of birth 06 February 1983

Identity Number 830**********

Nationality South African

Residential Address 523 Che Guevara Road, Glenwood, DBN Home language English

Other languages

Speak, read & write Afrikaans & Sotho

Criminal Offences None

Health Very Good

ACADEMIC QUALIFICATIONS:

Secondary Education

School Attended Fakkel High School

Highest Grade Passed Matric 2001

Subjects English

Afrikaans

Mathematics

Science

Biology

Motor Mechanics

Additional Course National Certificate: Wealth Management level 5

( NQF level 5), RE5

Obtained in 2012-2013

EMPLOYMENT HISTORY:

Company: Shoprite Checkers

Period: December 2023 – August2023

Position Held: Fresh Foods Manager/Assistant Store Manager Checkers Virginia Circle

Key Responsibilities

1. Department Management

• Supervised Bakery (12 staff), Deli (13 staff), Perishables (7 staff), Fruit & Veg (7 staff) to ensure operational excellence.

• Ensured adherence to Checkers recipes to minimize Material Usage Variance

(MUV).

• Monitored compliance with health, safety, and quality standards. 2. Stock and Supply Chain Oversight

• Managed stock receiving from DC and Freshmark trucks, ensuring accuracy and timely replenishment.

• Implemented stock rotation (FIFO) to maintain freshness and reduce wastage.

• Ensured compliance with Load Tracking Line (LTL) and other operational standards. 3. Sales Growth and Promotions

• Achieved an average weekly sales growth of 11% across all fresh food departments.

• Oversaw weekly in-store promotions, ensuring accurate pricing and effective execution.

• Collaborated with external merchandisers to maintain category layouts and product availability.

4. Training and Development

• Conducted weekly training sessions to align staff with company standards and updates.

• Developed team skills to enhance efficiency and performance. 5. Compliance and Quality Assurance

• Ensured all departments adhered to health, safety, and compliance standards.

• Maintained high-quality product presentation and removed expired or damaged stock.

6. Assistant Store Management

• Supported the Store Manager in ensuring full store operations.

• Acted as second-in-command, addressing operational and staffing needs in the manager's absence.

• Assisted in implementing strategic decisions to enhance overall store performance. Key Achievements

• Consistently achieved 9 to 11% weekly sales growth in fresh food categories.

• Successfully reduced MUV through strict recipe and process adherence.

• Enhanced team productivity and alignment with company standards through effective training programs.

• Maintained 100% compliance with operational and regulatory standards. Reference: Mrs. Daphnie Naidoo

Position: Store Manager

Contact Number: 081-***-****

EMPLOYMENT HISTORY:

Company: Cromwell Medical Staffing/ICG Medical

Period: February 2023 – November 2023

Position Held: Business Development Manager

Duties Performed

• Drive Sales Growth: Develop and maintain a robust pipeline of new opportunities, ensuring maximum conversion into incremental business volume.

• Optimise Customer Profitability: Analyze and enhance profitability for existing and new customer engagements.

• Deliver Excellence in Service: Collaborate with internal stakeholders to provide a “best-in-class” customer experience.

• Maximise Value-Added Opportunities: Identify and capitalize on cross-selling and up-selling opportunities to improve customer retention.

• Innovative Customer Acquisition: Partner with Marketing to design and implement innovative strategies to attract and secure new customers.

• Product Development Input: Provide insights and feedback to support the creation and improvement of products and services.

• Team Leadership: Manage and inspire a team of Business Development Consultants, fostering a high-performance culture.

• Training and Coaching: Equip the team with essential skills, including sales, communication, negotiation, marketing, data analysis, and project management.

• Performance Management: Monitor, adhere to, and drive achievement of Key Performance Indicators (KPIs) on a daily basis.

Reference: Mrs. Christine Naicker

Position: Senior Operations Manager

Contact Number: 066-***-****

EMPLOYMENT HISTORY:

Company: OneCall24

Period: April 2021 – January 2023

Position Held: Recruiter/Business Development Consultant Duties Performed:

• Medical Recruitment Expertise: Successfully supply nursing staff and carers to care homes across the UK, addressing rota gaps, sick leave, and staffing shortages.

• Client and Workforce Management: Effectively service care homes by liaising with management and healthcare workers to resolve complaints and queries, ensuring compliance with NHS frameworks and legislative requirements.

• Lead Documentation Processes: Conduct calls with healthcare workers to obtain identity verification, credentials, and other supporting documents in line with NHS standards.

• Customer Service Excellence: Deliver outstanding communication, problem- solving, and customer service, ensuring satisfaction and long-term relationships.

• Sales and Organizational Skills: Incorporate robust sales processes and strong organizational abilities to achieve targets.

• Target-Driven Success: Consistently bill 450–700 agency hours weekly, surpassing allocated targets.

• Training & Development: Train recruitment and business development consultants to align with the company’s business model, enhancing overall team performance.

• Top Performance Recognition: Achieved "Top Performing Business Development Consultant" award in the South African office for 2022. Reference: Mr. Sajin

Position: Operations Manager

Contact Number: +44-785-***-****

Company: Super Save ConvenientConvenient Store

Period: October 2019 till 31 January 2021

Position Held: Supermarket Manager

Duties Performed:

• Team Leadership: Oversaw daily operations by delegating tasks to a team of 14 staff members, ensuring full compliance with health and safety standards.

• Stock Management: Managed inventory processes, including receiving goods from suppliers and maintaining stock levels based on store demand.

• Brand Representation: Reinforced the company image through exceptional cleanliness, organized merchandise displays, and high-quality service standards.

• Staffing and Training: Assisted management with staff recruitment, selection, and onboarding, including comprehensive training to ensure team alignment with company goals.

• Customer Service Excellence: Delivered superior customer service by addressing client needs, resolving complaints promptly, and ensuring satisfaction.

• Visual Merchandising: Redesigned and updated product shelf presentations to create a modern and visually appealing in-store experience.

• Operational Efficiency: Performed merchandise scanning, handled monetary transactions, and ensured smooth store operations. Daily stock control and transfers between stores of stock requests. Arranging deliveries to our clients and ensuring order requests are done according to our clients' needs and requests, within the correct turnaround times.

Reference: Mr. Da Rocha

Position: Owner

Contact Number: 011-***-****

Company: The Fruit Basket/FreshFellas

Period: July 2019 – October 2019

Position Held: Store Manager

Duties Performed:

• Leadership and Operations Management: Directed daily operations across multiple departments by delegating tasks to a team of 14 staff members, ensuring optimal functionality and adherence to health and safety standards, including PARAV regulations.

• Quality Assurance: Ensured freshness of fruit and vegetables, and maintained attractive and organized displays for all merchandise to enhance customer experience.

• Brand Representation: Reinforced the company’s image through exceptional cleanliness, merchandise organization, and outstanding customer service.

• Recruitment and Training: Supported management in staffing selection, hiring, and comprehensive training to align team performance with company objectives.

• Customer Service Excellence: Delivered exceptional service by addressing customer needs, resolving complaints promptly, and fostering client satisfaction.

• Visual Merchandising: Transformed and modernized product shelf displays to create an inviting and appealing shopping environment.

• Inventory Management: Oversaw daily stock control, including inter-store transfers, order fulfillment, and timely deliveries tailored to client requests and turnaround requirements.

Reference: Joe

Position: Branch Manager

Contact Number: 011-***-****

Company: The Fruit Basket/FreshFellas

Period: February 2019 – June 2019

Position Held: Sales Representative/Customer Service Clerk Duties Performed:

• Brand Representation: Enhanced the company image by maintaining high standards of cleanliness, merchandise organization, and efficient customer service.

• Recruitment and Training: Assisted in the staffing process, including candidate selection, hiring, and onboarding, as well as training new employees.

• Customer Service Excellence: Delivered outstanding service by meeting customer needs, providing assistance, and ensuring a positive shopping experience.

• Visual Merchandising: Redesigned and updated product displays to create a modern, visually appealing store layout that attracted customers.

• Operational Efficiency: Managed store merchandise scanning, handled monetary transactions accurately, and ensured smooth checkout operations.

• Friendly Service Delivery: Consistently provided exceptional and welcoming customer service to enhance client satisfaction and loyalty. Reference: Joe

Position: Branch Manager

Contact Number: 011-***-****

Company: Metropolitan Life

Period: May 2018 – December 2018

Position Held: Financial Advisor

Duties Performed:

• Client Needs Analysis: Conduct comprehensive assessments to understand and improve clients' financial wellness.

• Financial Planning: Develop tailored financial plans that address clients' unique financial needs and goals.

• Solution Offering: Recommend appropriate products and services to help clients achieve their financial wellness objectives.

• Presentations & Education: Lead informational sessions on various financial planning topics to educate clients on financial wellness strategies.

• Client-Facing Role: Spend significant time traveling to meet clients, building relationships and understanding their financial needs.

• End-to-end Functionality: Manage the entire process, including client analysis, financial wellness evaluations, diary management, and administrative duties.

• Product Portfolio: Offer a range of financial wellness solutions, including funeral insurance, health and savings plans, hospital cash-back cover, retirement solutions, and life insurance, designed to meet the needs of middle- and low-income clients.

• Finance and Sales Focus: A strong interest in finance, sales, or service, demonstrated through previous work experience or relevant studies.

• Career Commitment: Passionate about pursuing a long-term career in financial advice and dedicated to continuous professional growth.

• Client-Centric Approach: Adapt financial strategies to meet the individual needs of each client, ensuring personalized service and tailored solutions. Reference: Lincoln Collins

Position: Branch Manager

Contact Number: 087-***-**** or 074-***-****

Company: Sasfin Bank

Period: May 2015 – 31 March 2018

Position Held: Healthcare/Broker Consultant

Duties Performed:

• Healthcare Consultancy: Acted as an employer healthcare consultant, assisting employees with scheme-related queries and advising on wellness providers and medical scheme options tailored to individual needs.

• Accounts Management: Managed accounts for 35 different employer groups, focusing on medical scheme aid and wellness initiatives, while providing financial advice on medical aid and wellness partners.

• Employer Support & Presentations: Conducted employer induction sessions, provided scheme reviews, organized corporate health presentations, and coordinated wellness day bookings for various employers.

• Financial Advice & Support: Provided telephonic financial advice on medical aid plans, specifically for Discovery Health and Vitality, and assisted with administrative queries via email.

• Reporting & Client Service: Delivered quarterly service offering reports to management and executives, conducting monthly meetings with employers to review services and maintain strong business partnerships. Reference: Mrs. Charleen Rix

Position: Head of Healthcare

Contact Number: 079*******

Company: Discovery Health

Period: October 2014 – 28 February 2015

Position Held: Health Advisor Telesales

Duties Performed:

• Sales Leadership: Lead sales calls to secure client appointments and acquire new clients for the Discovery Health medical scheme.

• Telephonic Financial Advice: Provided expert telephonic financial advice to members, assisting them in selecting and enrolling in various Discovery Health and Vitality medical plans.

• Sales Performance: Consistently achieved a minimum of 6-8 sales daily, contributing to business growth.

• Revenue Achievement: Reached an impressive 1.7 million API in monthly sales, surpassing performance targets and driving significant revenue growth. Reference: Mrs. Thobeka Rasmeri

Position: Team Leader

Contact Number: 011-***-****

Company: Discovery Health

Period: July 2012 – October 2014

Position Held: Marketing Associate/ Trainee Business Consultant Duties Performed:

• Broker & Panel Support: Provided Sales and Marketing support to various broker panels, including Alexander Forbes Health, Healthcare Solutions, Assagai Strategic Investments, and internal leads, managing all Health New Business processes.

• Employer Presentations & Implementation: Presented Discovery Health medical aid options to employers, conducting new business implementations, new employee induction sessions, and explaining Discovery Health and Vitality plans to members.

• Issue Resolution & Feedback: Resolved complaints and queries in line with policy and procedure, providing constructive feedback to brokers, employers, or franchises.

• Escalated Query Management: Addressed escalated queries from managers, ensuring timely resolutions and delivering feedback both verbally and in writing, adhering to Service Level Agreements.

• Relationship Building: Built and maintained strong relationships with external partners and internal departments, ensuring efficient query resolution and effective communication.

• Sales Leadership: Led sales calls and secured appointments to onboard new clients onto Discovery Health medical aid plans.

• Event Coordination: Coordinated marketing events, including roadshows, for advisors and employer groups to promote Discovery Health offerings.

• Top Achiever Recognition: Recognized as the Top Achiever in 2013/2014 as a Trainee Business/Market Associate in Corporate Sales for exceptional performance. Reference: Mrs. Louise Steyl

Position: Operations Sales Manager

Contact Number: 011-***-**** / 083-***-****

Company: Discovery Health

Period: May 2010 – July 2012

Position Held: New business Executive Relationship Manager and Assist Team Leader

Duties Performed:

• Escalated Query Resolution: Professionally resolved highly escalated and complex queries from franchises, brokers, and the public, adhering to required procedures and within agreed Service Level Agreements (SLAs).

• Team Leadership Support: Assisted the team leader in managing a team of 5 New Business Executive Relationship Managers, providing support with complex escalated queries.

• Delegation & Coordination: Effectively delegated queries within the team, collaborating with service team managers at Discovery Health to ensure timely and accurate resolution of queries within SLA and operational procedures.

• Follow-up & Resolution: Ensured that unresolved queries were followed up and addressed in line with agreed SLAs, maintaining a strong focus on customer satisfaction.

• Client & Broker Liaison: Managed irate client and broker calls, providing resolutions when specialist consultants or underwriting call centers were unable to do so.

• Feedback & Reporting: Provided daily feedback to the CFO and Service Manager, ensuring that provider relationships were effectively managed within the New Business operations.

• Email Query Management: Managed email queries sent to CRM work pools, providing feedback in accordance with the work pool SLA.

• Performance & Improvement: Addressed underperformance within the team, working with the team leader to improve query routing and achieve better resolution outcomes in collaboration with other service teams within Discovery Health.

• Star Award Winner: Recognized as a Star Award winner in 2011 and ranked among the top 40 best performers within Discovery Holdings. Reference: Mrs. Gadija Bagus

Position: Team Leader Coach

Contact Number: 083*******

Company: Discovery Health

Period: April 2007-April 2010

Position Held: Service Consultant/Service Specialist Duties Performed:

• Query Resolution: Professionally resolved inbound queries from franchises, brokers, and the public in accordance with required procedures and within agreed Service Level Agreements (SLAs).

• Follow-up & Timely Resolution: Ensured that unresolved queries were promptly followed up and resolved in line with SLAs.

• Inbound & Outbound Calls: Managed inbound calls efficiently and made outbound calls as required, providing effective customer service.

• Email Query Management: Handled email queries as necessary, ensuring accurate and timely responses.

• Administration Coordination: Coordinated personal and team administration to ensure smooth operations.

• Customer Satisfaction: Consistently ensured customer satisfaction by addressing inquiries and resolving issues in a professional and timely manner.

• Ad-Hoc Duties: Performed ad-hoc tasks and additional functions when required.

• Product Knowledge Development: Stayed updated on product knowledge through continuous professional development and learning opportunities.

• Data Capture & Record Keeping: Accurately captured data and maintained comprehensive records of all queries.

• Stakeholder Communication: Kept stakeholders informed on the status of their queries, ensuring transparency and effective communication.

• Recognition: Recognized as a top performer for 2009/2010 each quarter and successfully completed a high-performers program for junior leaders. Reference: Mrs. Gadija Bagus

Position: Team Leader Coach

Contact Number: 083*******

Company: The Bombay Bicycle Club London UK

Period: 1 March 2005 – 31 January 2007

Position Held: Restaurant/ Store Manager

Duties Performed:

• Restaurant Operations: Managed both front and back of house operations, ensuring smooth daily operations, handling bookings, and coordinating private events.

• Stock Management: Conducted general stock-taking, ensuring inventory levels were maintained and waste was minimized.

• Staff Training & Development: Trained new staff members, including waiters and kitchen porters, to ensure consistent service quality.

• Order Management: Ensured timely delivery of orders and attended to client needs to maintain a high level of customer satisfaction.

• Performance Improvement: Assisted underperforming franchises by optimizing stock management, ensuring proper portion control, and reducing food wastage.

• Staffing & Budget Planning: Managed staffing levels in accordance with business needs, ensuring no overstaffing or understaffing, which impacted both client experience and budgeting.

• Recognition: Awarded top store manager for 2004, demonstrating strong leadership and operational excellence.

Reference: Mr. Jerome Barnard

Position: Manager

Contact Number: 004*-****** 5086

Company: International SOS

Period: March 2002 – November 2004

Position Held: Call Distribution Agent

Duties Performed:

• Emergency Call Management: Assisted with the distribution of emergency calls, prioritizing based on client needs.

• Dispatch Coordination: Handled dispatching for emergency services, including police and ambulance, ensuring prompt and accurate response.

• Case Management: Managed cases related to roadside assistance, home assistance, and locksmith services, ensuring timely and effective resolutions.

• Service Provider Follow-up: Coordinated with service providers to ensure client needs were met and followed up on service delivery. MY MOTIVATIONAL LETTER

My attitude, ambition, and capabilities have driven me to apply, as I am eager to contribute my skills and experience to your esteemed company. I am looking for an opportunity where my commitment to service excellence can be utilized to achieve both personal growth and the company’s goals. As a brand ambassador, I aim to meet and exceed client expectations, ensuring the highest quality service.

I am a versatile worker, able to tackle any task or challenge with a logical and adaptable approach. My experience dealing with large volumes of irate or anxious clients has strengthened my problem-solving and listening skills. These skills, combined with my self- reliance, have equipped me with a holistic view of both life and work, allowing me to complete any task with dedication and efficiency.

I believe that success comes from working to your full potential. Whether in sports or life, the key is to give your best effort in everything you do. One of my strengths is being an avid and fast learner, which gives me the confidence to make meaningful contributions to any organization. I am certain that I can add value to your team and that I possess the qualities you are seeking.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team.

Contact this candidate