Medical Billing Office Clerk

COLLEEN LESTER-MATTOX 678-***-****

*******.********@*****.***

**** ****** ***

Flowery Way, GA 30542

FIDUCIARY AUDITOR

Accomplished, energetic, service-oriented Fiduciary Auditor with a solid history of achievement in operations, daily financial reports. Manual, System, Duplicate, Post-Closing, and Escheated reports. Motivated leaders with strong ability to organize and prioritize. Areas of Expertise:

Exceptional Communications Skills Calm under pressure Meticulous Attention to Detail

Timely, Complex Problem Solver Customer Focus Relationship Building

Integrity and Trustworthiness Multi-tasking Ability Punctuality and Reliability

Sound Decision-making and Judgment Active Listening Financial Management

TECHNICAL SKILLS

Accurate Balance of Transfer Reports Duplicate Pay Reports Recovery Postings

Medical Billing and Coding Economics and Accounting Fiduciary Reviews

Complex Problem-Solving Computers and Electronics Operations Analysts

Vendor Database Transfers Timekeeping

Microsoft Office Suite: Microsoft Word, Excel, Outlook and Power Point

EXPERIENCE

BELTONE, GAINESVILLE, GA

JULY 2022 - AUGUST 2023

Office Clerk

Performed numerous duties. Receptionist, scheduler, post payments in person and over the phone.

. verified insurance coverage, medical coding, answer phone calls,

. cleaned hearing aids, order supplies, make bank deposits

. filing, greeted customers, up dated patients’ information, checked in patients, followed up on orders, shipping hearing aids for factory, verified appointments, entered patient’s information in the portal, followed up on outstanding balance accounts, post fitting fees, reviewed monthly financial reports weekly, processed invoices, medical billing, follow up on collection report weekly, post insurance payments

ALLSTATE/ENCOMPASS, Duluth, GA October 2002 – November 2021

Fiduciary Clerk

Performed numerous administrative functions. Created and managed databases administered word processing. Monitored and performed payroll functions, maintained timekeeping information, processed and submitted payroll.

• Fielded inquiries, and distributed phone communications to appropriate associates.

• Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices, kept detailed and accurate records of collections and disbursements, and ensured accounts balance. Prepared and mailed checks.

• Setup and maintained paper or electronic filing systems, recording sensitive information such as attendance records, correspondence, and other material.

• Scheduled and managed equipment repairs and maintenance.

• Calendared and confirmed appointments for clients, customers, or supervisors.

• Delivered courteous customer service for order placement and account information inquiries. • Conducted internet information searches.

• Reviewed work done by others to check for correct spelling and grammar, ensured that company format policies are followed.

• Established work procedures and schedules and keep track of daily work of clerical staff.

• Supervised clerical staff and provided training and orientation to new staff.

ADDITIONAL RELEVANT EXPERIENCE

STAFFING AGENCY, Marietta

GA Medical Data Entry Clerk

PROFESSIONAL DEVELOPMENT

Office Technology Courses, Middle Georgia Technical College, Warner Robins

GA Early Childhood Education Coursework, Abraham Baldwin Agricultural College, Tifton, GA

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