It Support Project Management
Resume:
DAVID ATTA KOFI AMEHO
*** **** *** ****** *** *P Bronx NY. 10451
Tel: 917-***-****
Email: david.ameho@gmail.
OBJECTIVE
Seeking a position as an IT Support officer where excellent hardware and Security software skills can be fully utilized to maximize the end user satisfaction with a solid IT support.
I have extensive ability for delivering, coordinating, managing and supporting technical services deployments for client’s solutions. I have experience background in IT project Management with specialization in deployment, service and support of hardware, software, updates, configuration and remote maintenance projects
ADVANCE SKILLS
•IT PROJECT MANAGEMENT IT TECHNICAL SUPPORT
•IT PROCUREMENT NETWORK INFORMATION SECURITY
•IT OPERATIONS REMOTE SUPPORTTECHNICAL COMPETENCIES\ KNOWLEDGE AREAS
•Possess 1st / 2nd Line Technical Support experience
•Ability to support in 24/7 rotational shifts
•User Software and Network support, Software Training
• SAP (ERP) for purchase requisition.
•PLAN CAPEX and OPEX IT budget.
•Experience in Trouble shooting of hardware, software, network with Data Cabling termination.
•Data security & protection management,antivirus Configuration ESET
•Good Idea about Backup strategies, recovery
•Experience with project management
•Microsoft Windows Servers 2012, Windows 7, Windows 8
•Good Idea about Active directory, TCP/IP,DNS and DHCP
•Experience with MS Office Packaged and Mail Clients
•Hands on experience in IP networking LAN& WAN technologies
•IT Helpdesk experience or technical call center experience
•Remote Support experience
•Knowledge of enterprise software applications
• Experience with Audio/Visual or video conferencing support
•E-mail Client Configuration & Support for Microsoft Outlook
•PC Installation and Maintenance and Upgrade
PERSONALITY
•Demonstrable ability to investigate and resolve IT problems
•Ability to prioritize, multi-task
•Solid verbal, written, presentation and interpersonal communication skills
•Demonstrated attention to detail, problem solving skills and strong work ethic
•Highly motivated and a self-driven team player
•Able to work independently with minimum supervision and guidance
•Ability to relate effectively to people at all levels
•Ability to keep confidential information
•Ethical leadership, coaching skills
•Administrative functions and managerial skills
WORK EXPERIENCE
May 2018 - April 2024 KAMA INDUSTRIES LIMITED (ASPEN GROUP)
I.T Officer & Secretariat
DUTIES
•Act as the first point of contact for staff by providing 1st and 2nd line support as and when required
•Manage and execute remote and local (on-site) support.
•Coordinate and oversee external IT support provider, escalate any technical issues as required and review effectiveness of service
•Take ownership of any IT issues raised, carry-out investigation and resolve issues with minimal disruption to the business.
•Help to develop internal guidance notes, training material and other procedural documents to help staff better understand and use IT systems.
•Escalate support cases to HQ as required, facilitating communication and follow up between internal and external stakeholders
•Collates inputs for the Unit’s budget preparation
•Provides technical solutions to problems relating to IT infrastructure; and inputs for the development of IT user training manuals
•Liaise with finance teams and / or senior technical staff in regional to facilitate accurate and timely invoicing of completed services
•Provide IT support function to regional office, including laptops, desktops and server environments (virtual and real)
•Co-ordinates the installation of IT equipment and systems; and supervises the repair, upgrading and maintenance of IT equipment, systems and resources;
•Provides technical support for IT infrastructure and systems; inspects and validates newly procured IT equipment and systems; and compiles and monitors IT warranties and service level agreement with IT solutions providers;
•Provide input on the purchase of computers and related technologies within budget guidelines;
•Undertaking maintenance including backing up files and performing installations on a routine basis;
•Install network peripherals such as printers, router and switches.
•Ensure efficient network administration and system security always.
•Carry out troubleshooting and repairs on computers, printers, photocopiers, scanners, telephone, etc.
•Responsible to assure all ICT procurement is done at best advantage in terms of price, solutions and quality
•Responsible for the financial controls in the ICT department in line with the company procurement policies
•Responsible for the management of internal security controls, including anti-virus and software updates, restricting access of certain sites and prevention of external threats
•Responsible for the purchasing of all ICT requirements, including printers, scanners, copiers, printer cartridges and ensuring we have sufficient stock of all items.
•Responsible for the management of CCTV cameras.
•Support IT audit activities by providing policies, processes, and data/records.
•Resolve issues relating to internet services for staff in the company.
•Develop and implement systems and procedures to ensure that users of IT Equipment handle them with care to avoid damage and theft.
•Compile database on all company IT Assets and ensure that they are managed responsibly.
•Install telephone and internet system in the offices to ensure uninterrupted flow of information.
•Bring to the attention of management all IT related payment/bills to ensure that service providers continue to give satisfactory services.
•Ensure that cables are well truncated to avoid obstruction of movement in the offices.
•Advise management on IT infrastructure and service needs of the organization.
•Manage antivirus servers and make sure all client users are up to date.
•Attend meetings and training programs as directed by management.
•Write monthly reports detailing threats and weaknesses and propose recommendations.
•Prepare and submit weekly and monthly reports to management
•Responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers and Servers).
•Administer user and computer accounts
•Deploying and configuring of PCs, Workstations and Laptops
•Maintains, patches and upgrades servers, laptops and desktops
•Configures servers, firewall, switches and other networked equipment
•Management of third party contracts and subscriptions for the delivery of IT products and services
•Monitor traffic and information flow on systems to ensure systems run effectively
•Safeguards and ensures that integrity of computer systems. Ensures data security.
•Performs regular backups of data, restores and disaster recovery. Ensures up-to-date virus protection
•Supports and trains end-users in wide range of software applications, as needed.
•Ensure adherence to defined IT policies
•Support day to day operation of the Enterprise Unified Communication Service Platforms (Emailing System, Skype for Business/PABX, WebEx)
•Provide daily/periodic maintenance and management of the I.T. systems
•Monitor network to ensure network availability with good security
•Test and monitor the performance of servers/networks and provide performance reports
•Investigate all I.T. related issues and report for appropriate solutions and corrective measures
•Give periodic updated reports on all I.T. issues
April 2014 - Dec 2016 SUPERTECH (STL) LIMITED
REMOTE DESKTOP SUPPORT (EC PROJECT MONITORING) (1st / 2nd Line Technical Support) IT Support/ IT Training
DUTIES
•Provide level 1 remote desktop support for clients and end users
•Troubleshoot client software and basic network connectivity problems
•Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
•Monitored and responded phone and e-mail requests for technical support.
•Develop training manuals for new employees and conduct training sessions
•Assisted in the development and testing of applications
• Assisted clients with technical issues, troubleshooting, installation and configuration
•Installation and configuration of new desktops, laptops and thin clients
•Escalating IT issues via telephone and helpdesk application like Microsoft Outlook or web application.
•Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
Voter Biometric System ELECTORAL COMMISSION (EC PROJECT) Trainer
Duties
•Schedule and coordinate training sessions for Automated Finger Identification System (AFIS) or biometrics training
•Work as part of the Quality Assurance and Control Team (Software Testing, Fingerprint scanner Testing and Printer Testing)
•Perform acceptance testing on newly installed or updated systems.
•Served as a Quality Assurance Production line supervisor responsible for final check on production line.
•Train all Key Trainers of the Electoral Commission of Ghana and other relevant players in the Upper West region
•Make presentations on the Biometric Voter Registration (BVR) and Biometric Verification Device (BVD) Overview to various categories of stakeholders when the need arises
• Provided Technical Support for District's technicians and operators.
• Monitoring and Supervision of the Voter Registration Exercise in the Upper West region
•Configuration of VOTER MANAGEMENT SYSTEM (VMS) STATION.
•Training of district officers and secretaries on VOTER MANAGEMENT SYSTEM (VMS) software.
•Help solve VMS software related problems remotely using Symantec pc anywhere software from the help desk at the project office for EC secretaries and their key trainers.
•Line Supervisor for BVD quality assurance.
•END OF LIFE (EOL) preparation on BIOMETRIC VOTER REGISTER (BVR) after registration.
•Imaging of EC DISTRICT Linux server for data transmission to central data center.
June 2011-Aug 2013 ANGEL DATA & TELECOM SERVICES
(GHANA AIRPORT Car Park Automated System) Project Coordinator / I.T Support Engineer
Duties
•Ensure Automated System works 24 hours, 7 days.
•Daily visit to the car parks to check Card Readers, Card Dispensers, Barrier Gates and general equipment connected.
•Trouble shooting of various POS with issues like printer problems, Card reader issues and POS hardware connectivity problems
•Ensure detected faults are repaired within 24 hours.
•Train and provide support to staffs and technicians of the Ghana Airport car park automation system.
•Setting up test situations to simulate a specific scenario reported by a customer.
•Install, test, or maintain radio frequency identification device (RFID) systems.
•Perform acceptance testing on newly installed or updated systems.
•Training users of any new software installed and analyzing network performance issues.
•Provided technical support for hardware/software configurations and applications.
•Installation, configuration, maintenance and troubleshooting of all hardware, software and networking systems
PROFESSIONAL QUALIFICATIONS / EDUCATION
MAY 2017- AUG 2017 Advance Information Technology Institute (AITI-KACE), Ridge
Network and Information Security (NIS)
2005-2010 Catholic University College of Ghana, Sunyani-Fiapre
Bachelor of Science (Computer Science)
2004-2005 NIIT, Ring-Road
Advance Certificate in Information Technology (Network Desktop Specialist)
1999-2001 St. Augustine’s College, Cape Coast
Senior Secondary School Certificate
PERSONAL DATA
Date of Birth: 12th March, 1982
Nationality: Ghanaian
Marital Status: Single
Languages Spoken:English,
Hobbies:Netsurfing, travelling
REFEREES
Mr Philip Kabutey Mrs Mary Gyimah
STL EC Project Senior Trainer Regional Manager OTC
Super Tech Ltd. Kama Industries Ltd
*************@*****.***. ********@*****.***
Tel: 002**-*********. Tel: 002**-*********
Ms.Jacqueline Deh Namuna Dereje
Manager Quality Assurance Senior Business Development
Kama Industries Ltd Kama Industries Ltd
*********@*****.***. ****************@*****.***
******@**.***********.***
Tel: 002**-********* Tel:002**-*********
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