Human Resources Technical Support
Resume:
Meqele Peters
Philadelphia, PA
************@*****.***
Summary of Qualifications
• Strong interpersonal and communication skills with extensive experience in HR, customer service, and technical support roles.
• Proficient in managing HRIS, payroll, and enrollment systems, with an ability to integrate data analytics for decision-making.
• Expertise in onboarding, recruiting, employee relations, conflict resolution, and HR compliance.
• Strong leadership experience managing teams and overseeing daily operations for customer service and HR functions.
• Advanced data analysis skills in Excel, SQL, and visualization tools like Tableau and Power BI to inform HR and operational strategies.
• In-depth knowledge of labor laws, healthcare compliance (including Medicare/Medicaid), and federal regulations related to HR and healthcare services.
• Technical proficiency with a variety of HRIS platforms (Workday, PeopleSoft, Oracle, SAP SuccessFactors) and healthcare systems, ensuring data integrity and optimized workflows.
• Excellent problem-solving, critical thinking, and decision-making abilities.
Professional Experience
Workday HRIS Lead Analyst – Integrations
BubbleupDallas, Remote, PA
July 2024 – Present
• Lead the development, analysis, and maintenance of Workday integrations with third-party and downstream systems, ensuring seamless data flow across HR, payroll, benefits, compensation, and recruiting modules.
• Act as a technical partner to Corporate IT, Global Payroll, and HR Centers of Excellence (Benefits, Compensation, Talent Acquisition) to gather system requirements, configure integrations, and provide ongoing support for production operations.
• Facilitate the migration of data during acquisition/divestiture initiatives and assess integration impacts.
• Work closely with business stakeholders, HR, IT, and third-party teams to define requirements, configure and test integrations, and deploy solutions.
• Troubleshoot and resolve complex Workday integration issues, ensuring system functionality and alignment with business processes.
• Provide expert guidance on best practices, support end-user requests, and evaluate technical impacts of integration decisions.
• Assist HR Technology team with the configuration and testing of integrations that overlap with functional design or business processes.
HRIS Specialist
PhilRX, Remote, PA
January 2024 - July 2024
• Managed and optimized HRIS systems, including Workday and SAP SuccessFactors, to ensure accuracy in employee records and HR data.
• Led system updates, module integrations (e.g., payroll, benefits), and HRIS training, supporting HR teams in making informed decisions.
• Analyzed HR data to generate actionable insights, improving operational efficiency and decision-making across the organization.
• Provided technical support for HRIS users, troubleshooting system issues and enhancing overall user experience.
Customer Service/Technical Support
PCS Retirement, Remote, PA
February 2022 - October 2023
• Delivered technical support for HRIS platforms such as ADP Workforce Now and UKG Pro, ensuring smooth operations for clients' HR and payroll systems.
• Managed multi-channel support requests (via Salesforce, Microsoft Teams, and email), resolving issues and providing timely solutions.
• Assisted with recruitment and onboarding processes, ensuring smooth integration of new hires into the company.
• Analyzed HR and payroll data to support operational decisions and improve service delivery.
Human Resources Associate
Elite Marketing, New York, NY
January 2020 - December 2020
• Administered HRIS functions using ADP Workforce Now and Paycom, managing employee data, payroll, and performance evaluations.
• Guided employees on compliance with HR policies and federal labor laws, ensuring regulatory adherence across HR activities.
• Conducted exit interviews and developed retention strategies to improve employee satisfaction and reduce turnover.
• Managed annual salary planning and payroll adjustments, ensuring accuracy in employee compensation.
Assistant Human Resources Manager
Burlington, Lawrence, NY
July 2016 - December 2021
• Oversaw daily HR operations, utilizing Oracle HCM to manage employee records, performance tracking, and compliance with labor laws.
• Processed payroll and benefits, ensuring adherence to state and federal regulations (e.g., FLSA, FMLA).
• Led onboarding and offboarding processes, ensuring compliance with HR policies and creating a positive employee experience.
Unit Clerk
Kingsbrook Jewish Medical Center, Brooklyn, NY
February 2015 - February 2016
• Managed patient charts, transcription orders, and maintained patient confidentiality.
• Collaborated with case management teams to facilitate healthcare outcomes, using critical thinking to meet patient needs.
Skills & Expertise
• HRIS & Payroll Systems: Workday (HCM, Payroll, Benefits, Compensation, Recruiting), PeopleSoft, Oracle HCM, SAP SuccessFactors, ADP Workforce Now, Paycom, Gusto, Paylocity
• Workday Integrations & Development: Workday Studio, EIB, Core Connectors, XSLT, Custom Reports
• Data Analytics: Excel (pivot tables, VLOOKUP), SQL (queries, joins, complex data manipulation), Tableau, Power BI, R, Python
• Database Management: Experience working with Oracle databases, SQL Server, and advanced querying techniques to manage and extract HR data
• Healthcare Compliance: CMS Regulations, Medicare/Medicaid, Insurance Policies, Prior Authorization
• Regulatory Knowledge: FLSA, FMLA, ACA, HIPAA, COBRA
• Client Management & Support: Case Management, Customer Service, Call Center Operations
• Technical Proficiency: Salesforce, Microsoft Office Suite, EHR Systems, Practice Management Software, Tableau Dashboards
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