Customer Service Data Entry
Resume:
Abigail Martinez
Summary of Qualifications
Las Vegas, NV 89148
***********@*****.***
Knowledge of customer service techniques according to protocols and policies. Basic computer Office software and data entry experience. Call Center environment with a professional manner. Bilingual Spanish Fluent read/write.
Authorized to work in the US for any employer
WORK EXPERIENCE
SpectraForce LLC, Agency Raleigh AL
08/2022 - 03/2023
Bilingual Customer Service Rep.for Cigna. Answer all incoming calls and assist agents with Medicaid and Medicare. Take 50 calls a day.
Cardiac Imaging, LLC Las Vegas NV
10/08/21-11/21/21
Spanish Translator. Assisted patients wheeling them from office to mobile unit. Translate when needed.
Omega Plus HomeCare; Inc - Aurora, CO
June 2020 to Sept.2021
Caregiver
Care for the elderly, at their homes, prepare meals, help bathing and taking medications, bed making, laundry, grocery shopping, verifying appointments.
DataLink Software Consultants, INC, Phoenix AZ 85011 Customer service Rep. for CVS
July 2019 to August 2019
Answer all incoming calls and assist callers with diabetic meter education with professionalism. 50 calls a day. General Dynamics Information Technology - Phoenix, AZ November 2016 to March 2019
Customer Service Representative
Answer all incoming calls and provide patients with their health information according to protocol. Assist with tax form information. Summit healthcare applications for all household members handling sensitive private information with confidentiality. 85 calls a day.
Adelante HealthCare, LLC Phoenix AZ
03/2016 - 08/2016
Medical Scheduler
Answer all incoming calls and assist patients with appointments, medical records, medication follow up, results according to protocol with respect. 75 calls a day. Cyracome International Inc. - Phoenix, AZ
February 2014 to March 2016
Spanish Interpreter
Answer all incoming calls and interpret over the phone with courtesy and respectful manner for Doctors Hospitals, banks, 911 calls, court. 50 calls a day.
REDFLEX TRAFFIC SYSTEMS - Phoenix, AZ
June 2009 to November 2013
Bilingual Customer Representative
Answer all incoming calls, and assisting callers with citation information, questions, complaints. Taking payments, maintain all call center database by entering current update information in a Respectful manner. Telephone skills, call centers, problem solving. 75 calls a day. Presbyterian Intercommunity Hospital - Whittier, CA September 2003 to August 2008
PBX Bilingual Operator
Answer all incoming calls, for patients and different departments. Be alert to all codes according to protocol. Assist with conference meeting set ups. 80 calls a day.
Education
High school diploma
University of la Verne - Pasadena, CA
2006 to 2007
General studies
Fullerton College - Fullerton, CA
June 1984 to September 1986
Certifications and Licenses
Medical Spanish interpreting certificate
June 2020 to October 2020 <iTio Online 60 hour Program. CPR Certification 2024
Assessments
Receptionist — Familiar
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Customer focus & orientation — Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Proficient
Proofreading — Familiar
May 2019
Proofreading written texts.
Full results: Familiar
Memorization — Completed
May 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time. Full results: Completed
Active listening — Familiar
May 2019
Actively listening and appropriately responding in conversations. Full results: Familiar
Data entry: Accuracy — Completed
May 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed
Written Spanish for English speakers — Proficient
May 2019
Measures a candidate's ability to respond to basic requests written in Spanish. Full results: Proficient
Typing — Completed
May 2019
Basic computer skills — Completed
May 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Contact this candidate