Human Resources Manager
Resume:
S H I R E E N
H E N D R I C K S
I am a seasoned professional with a decade of expertise in administrative and secretarial functions, showcasing exceptional accuracy, adaptability, and robust organizational prowess. Clients continue to seek my advice post- engagements, attesting to a trusted and valued relationship. My aspiration is to ascend to a department managerial position, ignited by my enthusiasm for team collaboration and delivering exceptional results. Renowned for my diligent work ethic, punctuality, and unwavering commitment to precision. Noteworthy achievements include maintaining perfect attendance at Senior Automotive, adeptly managing client tracing within budget constraints at Revesco CSI, and effectively navigating a demanding workload at the Road Accident Fund.
CAREER SUMMARY
WORK EXPERIENCE
Legal Cost Admin Assistant 1 April 2022 - 31 March 2024 Road Accident Fund (RAF) Cape Town, South Africa Conducted bill validation to ensure alignment with correct attorney claim numbers.
Verified billing information by retrieving documents from the finance department.
Provided daily and monthly statistical reports upon management request. Managed regional bill allocations and transfers.
Updated file information to sync with claim system data including claim and attorney details.
Handled urgent phone queries from officers in court to validate information promptly.
Identified High Court merits or quantum billing specifics. Maintained meticulous records for files requesting legal cost payments. Generated printed payment histories and manually recorded bills for officer approval.
Pre-screened files and bills to confirm branch affiliation with RAF. Organized fee analysis separately from taxations and block settlements. Handled external queries from attorneys regarding payment verification. Addressed internal queries regarding outstanding CEO payments. Collaborated with assessors and attorneys for case details. Managed file retrieval and document filing procedures. E D U C A T I O N
MVA (Motor Vehicle Accident)
Course Road Accident Fund
2022
Legal Secretary Course L.E.A.D
(Legal Education And Development)
2017
Matric Westwood CLC (Night
School) Mitchells Plain, South
Africa 2013
**********@*****.*** Shireen Hendricks
Cape Town, South Africa
I N T E R P E R S O N A L
S K I L L S
Strong communication.
Effective interpersonal abilities.
Client service focus.
Relationship building.
Active listening.
Time management.
Detail-oriented.
Proactive and adaptable.
Independent team player.
Works well under pressure.
Calm in crises.
Honest, loyal, and trustworthy.
MS Word
MS Excel
MS Outlook
PowerPoint
A P P L I C A T I O N S
WORK EXPERIENCE - CONT.
Ensured accurate input of offers into the legal costs system. Timely allocation of cost bills within system parameters.
*Reason for leaving: My employment was based on a 2-year contract. Secretary / Tracing Agent 1 July 2017 – 31 March 2022 Petersen’s Attorneys Bellville/Parrow/Remote, South Africa Tracing Agent focused on Road Accident Fund Cases. Managed the end-to-end handling of clients' claims. Established and maintained physical records and digital files to ensure accurate and compliant documentation.
Provided clients with routine updates on their claims. Secured necessary supporting documentation like employer's certificates, accident reports, and hospital notes.
Scheduled claimant appointments and conducted follow-up communications. Gathered pertinent data from claimants to ascertain case validity. Collaborated with involved parties via email to streamline communication and optimize operational workflows.
Engaged with clients via phone and email to address inquiries. Handled incoming calls through a multi-line switchboard, recorded messages, and resolved inquiries where feasible.
Served as the initial point of contact for walk-in clients, offering greetings, information dissemination, and proper routing of visitors.
Oversaw procurement of essential office supplies and consumables. Maintained functionality of office equipment.
Utilized the Windeed system to verify data and generate digital files.
*Reason for leaving: I pursued new opportunities due to the company's financial challenges, prioritizing stability and job security.
Administrative Clerk 1 June 2013 - 31 June 2017
Revesco CSI Protea Heights, South Africa
Tracing Agent focused on Road Accident Fund Cases. Maintained and updated physical records and digital files to ensure data integrity and regulatory compliance.
Inputted data into the system and updated customer and contact information to maintain an up-to-date database.
Leveraged company tools for performance analysis and developed strategies to enhance operational efficiency.
Conducted proofreading and editing of business documents for quality assurance and approval processes.
Oversaw tracing procedures utilizing Windeed software. Conducted vetting and registration procedures for onboarding new clients. Established and maintained manual and automated information management systems. Demonstrated proficiency in utilizing a variety of industry-specific software applications.
*Reason for leaving: Pursued new opportunities due to a need for job security, restructuring resulting in staff downsizing, and a desire for continued career advancement. Senior Machine Operator 1 March 2003 - 31 April 2009 Senior Flexonics Thornton, South Africa
Operating and maintaining machinery to produce top-quality components. Leading a team, monitoring production, and ensuring quality standards. Collaborating with engineers for process improvements. Training new operators, ensuring safety compliance, and scheduling production runs. Troubleshooting equipment issues and coordinating maintenance.
*Reason for leaving: Retrenchment
WORK EXPERIENCE - CONT.
Senior Operator 1990 - 1994 & 1996 - 1999
ExactoCraft Paarden Eiland/Blackheath, South Africa Managed operations at a technoplastic design and manufacturing company, overseeing a team to ensure quality and timely production for discerning clients. Maintained safety standards, quality control, and equipment upkeep, collaborating with engineers to innovate processes and troubleshoot issues.
Trained and guided junior operators, managed supplies, and provided insights for strategic decisions, contributing to the company's reputation for excellence.
*Reason for leaving: 1994 – Family care duties; 1999 - Retrenchment, REFERENCES
Legal Cost Officer RAF
Kyle Lupke
****@***.**.**
Manager Revesco CSI
Riyaaz Taylor
************@*****.**.**
Attorney Petersens Attorneys
David Petersen
**********@*****.***
Organization and planning.
Problem solving.
Report writing.
Research proficiency.
Clear and effective communication.
TECHNICAL SKILLS
Organizational expertise for streamlining
processes.
Problem-solving for complex issues.
Report creation for decision-making support.
Research for enhancing strategies.
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