Customer Service Medical Billing

Toni Verhage *** *th Street Stanton, NE ***** 402-***-****

PROFESSIONAL PROFILE

Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to ensure consistent quality and maintains and safeguards patient privacy.

Able to work in a deadline-driven environment and meet company guidelines for productivity and quality

Function independently with minimal direction and guidance

Microsoft Office Applications / MS Word MS Excel MS PowerPoint MS Outlook; Type Speed: 40 WPM

Communication Platform: Skype

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

CVS – Osceola, NE 01/2022 – Present

Retail Cashier / Customer Service

Serve as direct point of contact, and deliver excellent customer service with a positive attitude.

Operate cash register, scan merchandise, accept payments, ensure accuracy of cash drawer, stock shelves, and keep work area clean and organized.

Work as part of a team and interact with diverse customers and staff members.

Ultimate Medical Academy – Osceola, NE 02/2020 – 12/2021

Full Time Student

Remained self-directed, motivated, and accountable for personal actions

Came prepared for class and completed assignments on time

Navigated new technology, utilized available resources, and set realistic expectations

Stay at Home Parent – Osceola, NE 10/2013 – 05/2018

Homemaker

Ensured household duties were completed and managed household budget

Coordinated medical care, meals, and social activities

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely

Provided encouragement, support, and access to activities that enabled the development of skills

Lichti Oil – Geneva, NE 03/2010 – 08/2013

Retail Cashier / Customer Service

Performed opening and closing duties and completed end of day paperwork

Greeted customers, handled light cleaning duties, and stocked shelves

Completed managerial duties as needed and maintained inventory levels

Accepted payments, operated cash register, and handled customer complaints

Contact this candidate