High Volume Courtesy Clerk

**** **** *** **

Seattle, WA *****

206-***-**** (123)

***************@*****.***

Maleigha Parker

SKILLS

I have a great and positive attitude, I can work under pressure and during rushes or any kind of high volume of customers. I’m great with leadership, and also time managing. I’m adaptable to new work environments and have experience in multiple occupations.

I’m comfortable with using phones, registers and computers; for any reason, going from taking orders or ringing people up for items. EXPERIENCE

PCC Markets, Greenlake - Courtesy Clerk Job Title

June 2022 - February 2023

● Recommended products to align customers’ needs with relevant items

● Recommended products to align customers' needs with relevant items.

● Presented existing and prospective customers with valuable information to aid decision-making.

● Used proven techniques to increase sales and promote high-value products.

● Referred customers to appropriate departments or personnel to swiftly resolve issues.

● Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.

● Prepared documentation for customer contracts and transactions.

● Followed scripts to maintain good call control.

● Educated customers by explaining complex details in easy-to-understand words.

James Baldwin, Seattle Parks and Rec — After school program Instructor

February 2023 - Present

● Planned and led games, group reading and activities for groups of children.

● Mentored at-risk students by meeting student needs and serving as a positive role model.

● Assisted multiple students with homework, reading and intellectual growth assignments.

● Planned and coordinated student activities to promote physical, social, and intellectual development.

● Administered, supervised and participated in recreational activities for students such as arts and crafts, reading and storytelling and music playing.

● Carried out educational standards and directives to meet academic goals.

● Counseled students on academic, behavioral, and personal issues affecting school environment

Papa Murphys, Crownhill — Crew Member Job

February 2023 - Present

*Leadership:* I am partly responsible for supervising and guiding the team during my shifts. Throughout my years of work I've gained a strong sense of leadership skills which helps me ensure smooth work days.

*Customer Service:* I interact with customers daily, taking orders, while addressing any concerns or issues.

*Time Management:* I help to coordinate tasks among team members, while ensuring orders are prepared on time.

*Problem-Solving:* I have learned to handle unexpected situations, resolve conflicts, and make quick decisions.

*Teamwork:* I collaborate with my team members, delegating tasks, and help to foster a positive work environment for all those involved.

*Attention to Detail:** With my position I ensure orders are accurate, monitor food quality, and maintain a clean and organized work area. EDUCATION

Ingraham High School

- Degree with some honors credits.

North & Seattle Central Community College — Associates Degree September 2022 - Present, Seattle WA

I’m currently working on getting my major in Anthropology. I’m fascinated with evolution and how we got to be where we are now. I have also taken a women’s genders studies class and environmental classes for my own benefits too. OTHER SKILLS

I’m a hard worker and also aim to enjoy what I do, especially who i’m doing it with.

A little background about me is that I help to advocate for people in the BIPOC community, LGBTQIIA+, and other groups. I was a part of the black student union, as a president and I also have experience working with kids and elderly people. Cultural Competence

Empathy

Active Listening

Allyship

Intersectionality Awareness

Advocacy

Networking

Conflict Resolution

Resilience

Passion

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