Customer Service Store Manager

Ricky Acosta

*** **** *** ** **** Fargo, ND ***** 806-***-**** *************@*****.***

Professional Experience

Regional Manager

La Familia Pawn and Jewelry 2022-Janaury-Present

Core Responsibilities

Direct supervisor over 5 stores with 30 associates, responsibilities include: daily, weekly, period, and quarterly review of financial data, budgets for each store, team development and staffing, new trainings, routine facility maintenance, focus on cleanliness and safety of each store, ensure that compliance regulation standards and customer service standards are being executed properly.

Develop action plans for teams and motivate teams to meet and exceed goals set by supervisors.

Oversee the day-to-day operations of multiple stores within in a designated district.

Staff supervision such as hiring, training, and managing store employees, including pawnbrokers and sales associates.

Sales and Revenue Growth by setting sale targets, monitoring sales performance, and implementing strategies to increase revenue and profitability.

Managing inventory levels, ensuring accurate valuation of items, and implementing inventory control measures.

Developing and executing marketing strategies to attract new customers and retain existing customers.

Developing and executing district-level strategies to achieve business objectives.

Conduct regular store audits.

Addressing operational challenges and finding solutions to optimize store performance.

Store Manager

First National Pawn 2019-January-2021-December

Core Responsibilities

Compliance with pawn shop regulations

Responsible for hiring, training, scheduling, and performance evaluations Maintaining a motivated and skilled staff.

Provide excellent customer service also training staff to be polite, helpful, and acknowledgeable about the items they deal with.

Managing the inventory items that customers pawn or sell which includes pricing items, tracking loans, and ensuring the proper storage and security of items.

Knowledge of about the value and authenticity of various items to determine loan amounts and sale prices.

Dealing with customer disputes, such as disagreements over loan terms or item authenticity. Resolving these issues fairly and professionally.

Store Manager

Cash America Pawn April-2014-December-2018

Core Responsibilities

Compliance with pawn shop regulations

Responsible for hiring, training, scheduling, and performance evaluations Maintaining a motivated and skilled staff.

Provide excellent customer service also training staff to be polite, helpful, and acknowledgeable about the items they deal with.

Managing the inventory items that customers pawn or sell which includes pricing items, tracking loans, and ensuring the proper storage and security of items.

Knowledge of about the value and authenticity of various items to determine loan amounts and sale prices.

Dealing with customer disputes, such as disagreements over loan terms or item authenticity. Resolving these issues fairly and professionally.

Store Manager

Ezpawn October-2002-April-2014

Core Responsibilities

Compliance with pawn shop regulations

Responsible for hiring, training, scheduling, and performance evaluations Maintaining a motivated and skilled staff.

Provide excellent customer service also training staff to be polite, helpful, and acknowledgeable about the items they deal with.

Managing the inventory items that customers pawn or sell which includes pricing items, tracking loans, and ensuring the proper storage and security of items.

Knowledge of about the value and authenticity of various items to determine loan amounts and sale prices.

Dealing with customer disputes, such as disagreements over loan terms or item authenticity. Resolving these issues fairly and professionally.

Education

Palo Duro High School Diploma 2000

Amarillo, Tx 79107

Clarendon College General Studies 2000-2002

References

Available upon request

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