Customer Service, Admissions Counselor
Resume:
CAMILLE
SMITH
*******.*****.***@*****.***
Raleigh, NC 27609
SKILLS
• Entrepreneurship
• Sales Expertise and excellent
customer service.
• Conducting staff meetings
• Quickly establish rapport.
• Exceptional Telephone Etiquette.
• Client Relations and Retention.
• Effective verbal and written
communication.
• Microsoft 365.
• Recruiting, interviewing, hiring,
training, and supervising employees.
• Analytical sills based on research and
facts.
• Well-organized and time
management skills.
• Ability to work independently or with
others.
• Event planning.
EDUCATION
American InterContinental University
Schaumburg, IL 05/2015
MBA: Human Resources Management
• GPA 3.96
Liberty University
Lynchburg, VA 05/2013
Master of Arts: Human Services
Methodist University
Fayetteville, NC 12/1990
Bachelor of Science: History
• Dean's List
• National Dean's List
PROFESSIONAL SUMMARY
Insightful and dedicated customer service professional who can confidently work without supervision or solidly within a group. Organized and focused on reaching all goals. Efficient in Microsoft 365, with excellent communication skills verbally and written. Capable of quickly establishing a rapport with customers by keenly listening and ensuring customer satisfaction. Motivated to help others.
WORK HISTORY
Kustom Koozies - Customer Service Manager
Raleigh, NC 11/2019 – 11/2024
• Expert customer service skills through active listening and paying attention to detail. Selling customized koozies and apparel.
• Resolving customer complaints by analyzing situations, showing empathy, negotiating, issuing refunds.
• Answering telephone calls and emails, entering orders, taking payments, and creating invoices from email orders.
• Quality control and preparing all items for shipping: counting each piece of product, packing it, using UPS software to address each package.
• Skype daily with art department to confirm artwork and approval of proofs by customers.
Staff 1 Security & Event Services - Unarmed Security Officer Durham, NC 04/2014 - 08/2021
• Providing customer service and security for performers and patrons at concerts such as Luke Bryan and Foreigner at local venues; also sporting events like Duke basketball and C.
• Create HR files for all new employees.
• Review all required documents and make photocopies to place in digital HR files.
Durham Performing Arts Center – Call Center Ticketing Specialist/Broadway Ticketing Supervisor
Durham, NC 11/2017 - 10/2019
• Answering phone calls in call center, selling tickets to Broadway musicals, concerts, comedians, kid shows, and more.
• Compile & organize reports of ticket sales.
• Run and send reports to internal staff as well as tour promoters.
• Counting, balancing, and reporting cash sales.
• Printing all non-mobile tickets through Ticketmaster software.
• Manager on Duty in absence of Senior management.
• Awarded Employee of the Month.
.
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