Operations Specialist Deposit
Resume:
Charlie Funari
Experience
Texas Partners Bank - 08/2022 - Present
Deposit Operations Specialist
. Processed all non post items to include Stop hits, Deceased accounts, Restricted
accounts, Closed accounts, No accounts, Charge offs, Pending closed accounts,
. Duplicates & Stop suspects.
. Processed debit card disputes.
. Processed incoming returns.
. Processed NSFs.
. Processed levies, liens, & garnishments.
. Responsible for the daily review of the OFAC sanctions list.
. Review & corrected any outages to various GL accounts.
. Review large dollar items for proper endorsements.
. Review on us items for possible fraud.
. Act as a liaison between deposit operations & branches to clear related GL outages
. Reviewed various reports for possible internal fraud.
. When needed opened cases with Jack Henry to resolve any issues with reports,
processes or outages.
Citi Bank- San Antonio, TX 01/2022 – 04/2022
Fraud Analyst
• Review suspicious transactions generated by fraud detection systems, analyze customer spending, behavior patterns.
• Make sound judgements and decisions on the alerts in accordance with the operating guidelines and procedures to prevent and minimize fraud losses.
• When needed begin the dispute process for disputed transactions.
• Contact customers using the existing contact strategy for suspected fraud transactions to verify and validate such transactions.
• Meet expected service levels in handling inbound & outbound calls.
• Track all open cases till closure.
• When required block and order new Debit Cards for clients.
Marathon Petroleum (Contractor)- San Antonio, TX 08/ 2021 - 12/ 2021
Advanced Payment Processor
• File Monitoring: Ensured credit card settlement files were fed into SAP by web methods & subsequently processed through RFNO to create the financial 3rd party, intercompany & AR account postings.
• Responsible for system checks ensuring the process of receiving the files were error free.
• Responsible for reconciling HPS (Tesoro), American Express, Voyager, & Wex daily, confirming settlement was received for all transactions processed.
• Exported all files to Excel spreadsheets researching any out of balance condition.
• Responsible for processing the monthly participation discounts for Voyager, exporting the file to an Excel Spreadsheet & researching any out of balance condition.
USAA (Contractor)- San Antonio, TX 2018 - 2019
ACH Dispute Analyst
• Researched, analyzed & processed ACH transactions thru PEP returning them with the appropriate return code.
• Maintained all appropriate spreadsheets.
• Provided quality customer service with written and verbal communications to internal and external customers.
• Reviewed and processed incoming emails and outgoing faxes.
• Investigated complex dispute claims and ensured work was processed within specified time frames and that all procedures and policies were followed to maximize accuracy and productivity.
• Analyzed & processed ACH Stop Payments.
• Ensured WSUD forms were filled out in their entirety and correctly.
• Processed provisional and or permanent credit to members accounts.
Netspend- Austin, TX 2010 – 2018
EFT Analyst
• Provide daily operational support, including the processing of debit & credit transactions to cardholder accounts in compliance with Netspend Standards.
• Process death notification entries, closing cardholder accounts and maintaining all related spreadsheets.
• Process levies, liens, garnishments, and reclamations, maintaining all related spreadsheets.
• Process reclamation charge backs, identifying & communicating any discrepancies in FRB charges.
• Review and process incoming emails and faxes.
WAMU, a division of JP Morgan Chase Bank- San Antonio, TX 2008 – 2009
Sr. Processing Rep, Item Processing
• Responsible for the accurate and timely processing of all requests, transactions and other job functions required in support of Washington Mutual operations.
• Analyze internal transactions to ensure quality standards are in accordance with the policies and procedures.
• Provide quality customer service with written and verbal communications to internal and external customers.
• Ensure all work is in adherence to departmental Service Level Agreements as well as to the firms Excellence First standards.
Fiserv- Columbia, MD 2004 - 2008
Supervisor Item Processing
• Responsible for a staff of approximately 30 individuals, including proof operators, sorter operators, reject re-entry & balancing clerks and transit personnel.
• Ensure all work is received and processed within specified time frames and that all procedures and policies are followed to maximize accuracy and productivity.
• Coordinate work schedules, ensure personnel are cross trained as back-ups to other critical positions, conduct reviews, and interview applicants for second shift positions.
Guaranty Bank- Austin, TX 2000 – 2002
Supervisor, Item Processing
• Supervised a staff of approximately forty – four individuals, including proof operators, data preparation clerks, LOC operators, sorter operators, correction clerks, reject re-entry clerks, and the Item Processing Specialist.
• Coordinated the workflow in proof to sorter operations to meet deadlines for transit items shipment.
• Ensured all work was received and processed.
• Coordinated late transit shipment with couriers and ensured all transit work was picked up for courier shipment and that the department was in balance at the end of each evening.
• Scheduled all second shift personnel in accordance with anticipated volumes and coordinated work schedules to accommodate requests for time off.
• Cross trained personnel as back-ups to other critical responsibilities on second shift.
• Conducted performance reviews.
• Interviewed applicants for all positions on second shift.
• Ensured all out of balance conditions or other Item Processing related problems were resolved.
• Prepared time sheets and weekly incentive reports for submittal to the payroll department. Ensured all procedures and policies were strictly adhered to.
• Maintained logs for audit control.
Security National Bank- San Antonio, TX 1998 – 2000
Internet Banking / ACH Coordinator
• Reviewed completed applications to ensure service rights, levels of access, privileges, and general information were correct.
• Assisted customers in the creation and transmission of ACH transactions, bill-pay, account to account transfers, wire transfers, and payroll files.
• Reviews and reconciled all ACH, bill-pay, and settlement reports daily.
• Also responded to all E-mail requests.
Overton Bank & Trust- Grapevine, TX 1997 – 1998
Computer Operator
• Processed data for in-house use by operating the Unisys A-6 and A-14.
• Maintained log files, media library, and back-up tapes.
• Received and balanced incoming ACH Files.
Other Experience
Computer Operator International Bank of Commerce- San Antonio, TX 1991 – 1997
Computer Operator / Teller Suburban Savings- San Antonio, TX 1990 – 1991
Bookkeeping Supervisor Kirby State Bank- San Antonio, TX 1987 – 1990
Bookkeeper / Teller / Executive Bank- San Antonio, TX 1984 – 1987
Branch Manager First State Savings- San Antonio, TX 1981 – 1984
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