Security Officer Front Desk
Resume:
Kenneth Johnson
Armed Security Guard/Concierge-Cardinal Pointe Security Services Dec 2020 -Present Day, Dresher, PA Act 235 Certified
Wyncote, PA 19095
*****************@*****.***
As a former Air Force police officer my preference could be to serve on PT law enforcement position should one become available in near future with neighboring counties I have been in communication with. But I also have many years of experience in management and hospitality for hotel and residential properties as well as a major financial institution. Sponsorship required to work in the US
Work Experience
Armed Security Officer
Cardinal Point Homeland Security Group - Jenkintown, PA December 2020 to Present
Serves as Roving Security Officer patrolling residential properties and also worked in Concierge position when needed. Assisted local police officers when needed and maintained constant radio contact with security management team.
Concierge
Oak Hill Towers - Narberth, PA
October 2014 to November 2020
Serves as Shift Concierge for condominium property. Processes all incoming mailings and packages sent via UPS, Fedex or regular mail .Maintains guest and contractor logs for review. Provides various administrative tasks for management staff and owners when needed. Provides Property and Leasing managers with administrative assistance
Night Auditor
Best Western Hotel - Philadelphia, PA
January 2013 to September 2014
As Property Night Auditor, I am responsible for reconciling receipts for prior day transactions. Ran reports that would indicate any discrepancies in room rates or credit card authorizations. Ensured billing for guests were properly applied. Prepared reports for incoming housekeeping staff in regards to rooms that needed to be serviced. Checked in late arriving guests when necessary. Guest Care Manager
Marriott Residence Inn - Dover, DE
January 2007 to November 2012
Trained and managed 12 front desk employees for a 103 room property and achieved significant Improvements in room occupancy. Established and monitored front desk policies and assigned specific tasks when needed. Developed breakfast menu with kitchen staff and managed supply inventory. Monitored special events at property implemented by Sales and Marketing staff. Provided assistance to General Manager and prepared weekly work schedules for front desk staff. Assisted housekeeping supervisor towards overall operation of the property. Branch Manager
Ready Staffing - Dover, DE
February 2004 to December 2006
Managed employment services and business operations of private employment agency. Assisted in the hiring, training, and evaluation sessions for prospective employees to be sent on job assignments. Responsible for processing payroll for all of our temporary employees on a weekly basis. Participated In the development and utilization of local job fairs in order to generate business. Mortgage Services Agent
Citibank NA - New York, NY
February 1999 to January 2004
Worked as a representative for Consumer Mortgage Department. Accepted mortgage payments for existing customers. Explained rates and home loan procedures to prospective customers via telephone and in person. Provided assistance to bank tellers when the need arose to open additional service windows. Replenished funds for teller windows and monitored wire transfers on accounts. Education
Bachelor of Science in Finance
Fordham University - New York, NY
June 2001
Skills
• Sales
• Accounting (5 years)
• Payroll (7 years)
• Budgeting
• Hotel experience (9 years)
• Leadership (7 years)
• Phone etiquette
• Time management
• Computer literacy
• Customer service (10+ years)
• Pricing
• Driving
• English
• Supervising experience
• Hospitality
• Moving
• Microsoft Excel
• Microsoft Word
• Guest relations
• Cashiering
• Military
• Computer networking
• Computer operation
• Writing skills
• Journal entries
• Risk management
• Financial report writing
• General ledger reconciliation
• Strategic planning
• Office manager experience
• Program management
• Balance sheet reconciliation
• Front desk
• Auditing
• Accounts receivable
• Training & development
• Administrative experience
• Business analysis
• Process improvement
• Cash handling
• General ledger accounting
• Financial modeling
• Guest services
• Financial management
• Account reconciliation
• Financial analysis
• Night audit
• Intelligence experience
• Operations management
• Communication skills
• Computer skills
• 10 key typing
• Basic math
Military Service
Branch: US Air Force
Service Country: United States
Rank: E-4
March 1979 to September 1986
Served as Administrative Assistant in Base Command Office and also served as a military police officer for 436th Fiield Maintenance Squadron to patrol base flight line during evening shifts. Commendations:
Outstanding unit award; NCO Orientation Course
Certifications and Licenses
Secret Clearance
March 1979 to September 1981
Initially awarded top secret clearance upon enlistment at Lackland AFB, TX. Top Secret Clearance
September 1981 to September 1986
Subsequently upgraded clearance to top secret.
Assessments
Night Auditor (Hotel) — Proficient
October 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
August 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Management & leadership skills: Planning & execution — Completed September 2020
Planning and managing resources to accomplish organizational goals Full results: Completed
Management & leadership skills: Impact & influence — Completed August 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Completed
Night auditor (hotel) — Proficient
October 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient
Work style: Reliability — Completed
August 2019
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Former police officer at Dover AFB DE. Aircraft flight line March 1979- September 1981 during shift schedules. Served for 436th Field Maintenance Squadron during 2 year Dover AFB assignments.
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