Customer Service Representative
Resume:
Dawn Cooley
Greenville, MI *****
*********@*****.***
Professional Summary
I am hard-working and enjoy talking to people. I am looking for company that will see my experience, not when I held a position last.
Work Experience
Patient Services Representative
GVMS-Grand Rapids, MI
February 2024 to June 2024
• Checked patients in and out
• Explained new patient paperwork
• Verified insurance
• Set lab appointments
Customer Service Representative
Dialog Direct, Qualfon-Warren, MI
May 2021 to November 2021
• Recieved inbound calls from clients seeking more information about their insurance coverage for Medicare
• Discussed with the members their coverage, copays, deductible, and coinsurance
• Went over claims and explained how they were paid
• Located in-network providers
Customer Service Representative
Morley Companies-Saginaw, MI
January 2021 to May 2021
• Received inbound calls from members seeking information regarding their Medicare coverage
• Discussed claims, coverage, deductible and coinsurance
• Went over claims and explained how they were paid Caregiver/Personal Assistant
Lois McDonald-Coopersville, MI
October 2016 to November 2018
• Took Lois to all her doctor's appointments, shopping
• Cleaned apartment
• Set up all her medications for the week
• Assisted with everyday living
Claims Customer Service Representative
AAA The Auto Club Group-Grand Rapids, MI
November 2013 to October 2016
• Recieved inbound calls from members seeking to file auto or home damage claims
• Documented all information, while using several systems at a time
• Explained the process to the member
• Trained new employees
• Was also a team lead
Education
College Diploma in Medical Billing & Coding
Sanford-Brown College-Grand Rapids - Michigan
May 2011 to July 2012
College Diploma in Medical Assistance
Sanford-Brown College-Grand Rapids - Michigan
April 2010 to June 2011
Skills
• Personal Assistant Experience
• Medical Terminology
• Caregiving
• CPT Coding
• Management
• Teamlead
• Scheduling
• Attention to detail
• Team player
• Communication skills
• Parenting time
• Note taking
• Manufacturing
• Quality inspection
• Forklift
• Assembly
• Personal assistant experience
• Medical terminology
• Customer service
• Hand tools
• Basic math
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