Customer Service Business Manager
Resume:
Shelia R. Austin
Beaumont, Tx. 77706
*************@*****.***
Objective: Seeking a position to utilize my billing and clerical experience to provide value to a successful, growing corporation.
Work Experience:
Seldin Property Management, Beaumont, TX 09/22 – Present
Assistant Community Business Manager
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair
Credit Reporting Act, and all other Federal, State, and Local Laws pertaining to Multi-Family housing.
Work in conjunction with the Community Business Manager to oversee the community’s daily activities, including leasing, collections, resident relations, maintenance, and general office administration.
Assist the Community Business Manager with all marketing and sales activities.
Complete all necessary paperwork and report on an ongoing basis.
Seldin Property Management, Beaumont, TX 06/21 – 09/2022
Community Leasing Specialist
Successfully completed all steps in the leasing and renewal process using outstanding sales and customer service techniques
Processed inquiries for prospective tenants as well as ongoing leasing and maintenance issues on the properties.
Responsible for all tenants’ move-in documentation and agreement execution.
Total Safety, Port Arthur, TX 08/19 – 06/20
Billing Specialist
Processed billing and prepared final invoices for clients. (sales orders, work orders, rentals, equipment sales, manual invoicing)
Processed credits and debits.
Worked closely with account managers to provide clients with accurate and timely information.
Generated reports/spreadsheets related to billing and accounting activities for Project Managers.
Researched and answered questions directed to the group’s shared inbox.
Conn's Corporate Office, Beaumont, TX 01/17 – 08/19
Loan Servicing
Created entries and transmitted data to customer accounts.
Processed NSF charges and late fees.
Transmitted batches to Fiserv and IE batch created to apply adjustments to customers' accounts.
Performed RSA cancellations to cancel customer warranties.
Processed insurance payments.
Canceled insurance, moved payments, and applied for payments.
SGS Services, Deer Park and Port Arthur, TX 04/12- 8/16
Billing Invoice Specialist
Billed clients for inspections of barges, tanks, shore tanks, and vessels.
Invoiced clients for all lab analyses of samples pulled from tanks for all jobs.
Ran reports for month-end accruals for accuracy and provided to VP and Accounting Manager
Skills and Strengths:
SAP, Boss, SharePoint, Microsoft Office, EMR, Medisoft, Outlook, Citrix, 10 Key by touch, Word Perfect, Excel, Fiserv (Premier), Fiserv (Eview), AS400, Sales Force, Ariba, Docuphase, Open Invoicing, Cortez, Actian, Noble, Transcepta, Oracle, UltiPro, RealPage.
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