Customer Service Call Center

Brian Perro

Houston, TX ***** ************@*****.*** +1-832-***-****

To obtain a position in a career environment conducive to professional growth and utilization of my

Acquired skills and abilities.

Willing to relocate to Austin, TX - Denver, CO

Work Experience

Customer Service Associate

AMERISOURCEBERGEN

November 5, 2022 - Feb 9, 2023

I verify insurance benefits for thousands of clients and providers

For procedures that must be verified for the preceding year

Customer Copy and Print Associate

Credit Suisse - Houston, TX

November 2019 to November 2021

I create books / manuals for meetings in the billions of dollars for banker associates. My customers

Were bankers in the building that needed books bound and printed for presentations to mostly

Corporations for purposes of mergers and or huge purchases. I had face to face interaction with the

Most demanding and professional of clients.

Environmental Packaging Assembler/Shipper/Warehouseman

Apex/ Test America - Houston, TX

June 2018 to August 2018

-Packages environmental sampling kits

-Ships kits all over America

-Uses Fed Ex shipping software

Assembler

Amazon.com - Houston, TX

December 2017 to January 2018

Houston, TX

- Packaged goods purchased during the holidays to be shipped all over the US

- Quality inspected

Customer Service Agent Aon Hewitt

Randstad

July 2016 to January 2017

I was trained in DC (401k) and Health and Welfare for insurance purposes to handle customer needs

In addition, inquiry. All aspects of coverage and helping them verify coverage and distributing direct deposits

To their accounts and payouts.

Customer Service Agent

Randstad/Aon Hewitt - The Woodlands, TX

July 2016 to January 2017

I do not type at 45 wpm, but I am excellent on the computer and efficient. You, cannot afford to pass up

A person of my people skills and practical understanding and, experience of 25 years, who applies effective, real empathy,

In addition, knowledge.

Customer Service Representative

Xerox- Houston/Sprint - Houston, TX

April 2013 to September 2014

- Handled high volume calls regarding plans, billing, devices, internet usage, calls, credits,

Customer satisfaction and a lot more, coupled with phone and accessory sales.

- Maintained 420 -600 % sales ratio and the required was 150 % of products and services

- Spoke with customers weekly and detailed their bills, invoices and troubleshooting technical

Issues for their many brands of phones and internet issues and more, while using multiple SAP screens.

Customer Service Manager

Red Sea - Houston, TX

August 2013 to April 2014

- Liaison between Red Sea and its diversified base of supporters.

- Spoke with dignity to thousands of customers and helped in every aspect of the product line, noting it’s

Use and parts availability and shipping. I wrote up thousands of orders and answered thousands of

Product related questions

- 50-100 daily email and telephone correspondence support inquiries and troubleshooting- UPS

International shipping

Customer Service Agent

Randstad - Houston, TX

September 2012 to February 2013

- Answered a variety of calls concerning Health and Welfare and Annual enrollments- Completed training

Defined Contributions (401K training etc.).

- Specific training for large clients

- Multiple client training

Customer Service Representative

Yahoo/Convergys - Houston, TX

April 2011 to September 2012

- Handled high volume calls for technical support for Yahoo web hosting

- Computer related troubleshooting

- Constantly assisted customers with email connectivity and sign in problem, as well as how to start

A web project with a website builder and assisted members with all details of web hosting problems, file

Formats, photos, etc.

- SAP training on Yahoo's Siebel versions

-I troubleshot customers web hosting and email accounts

Lab tech/ shipping and receiving

Syncor International Inc. - Houston, TX

April 1982 to August 1988

- Shipping and receiving of goods for distribution of radioactive diagnostic materials

- Delivery of isotopes

- Phone orders taking

- Route adjustments and pickups

-I was a route driver

-logistics planner

-forklift operator

Education

Diploma

Eisenhower High School - Houston, TX

May 1980

Skills

• CUSTOMER SERVICE (10+ years)

• BILLING (4 years)

• SAP (10+ years)

• TELNET (1 year)

• PURCHASING (9 years)

• Shipping receiving (8 years)

• Shipping (10+ years)

• Picker Packer (3 years)

• Forklift (8 years)

• Warehouse Associate (8 years)

• Printing. I was just a copier binder maker for the 2nd largest bank in the world, Credit- Suisse. (2 years)

• Copying (2 years)

• Copier (8 years)

• FAX (5 years)

• Management Experience (2 years)

• ERP Systems (8 years)

• Technical Support (5 years)

• Supply Chain (9 years)

• Manufacturing (8 years)

• Banking

• Logistics (7 years)

• Laboratory Experience (8 years)

• Microsoft Excel (4 years)

• Microsoft Word (10+ years)

• Typing (5 years)

• Microsoft Office

• Leadership

• Organizational Skills

• Inventory Control

• Sales

• Project Management

Assessments

Merchandise & Supply Storage Skills — Highly Proficient

February 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and

Merchandise.

Full results: Highly Proficient

Cognitive Ability — Familiar

January 2020

Combining pieces of information to form general rules or conclusions.

Full results: Familiar

Customer service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or

Continued development in any professional field.

Contact this candidate