Customer Service Data Entry
Resume:
Stella Rositani
Saint Petersburg, FL *****
***********@*****.***
Professional Summary
Detail-oriented customer service professional with 30 years of experience in customer-facing roles, utilizing strong communication skills . Proven ability to work well under pressure and handle multiple tasks simultaneously. active listening, strong dedication to helping customers, Empathy one of the strongest in the field putting yourself in their situation, acknowledge, be genuine.. Respect goes a long way also for your co-workers and management.
fluent in Italian, some french and spanish.
Work Experience
Customer Service Representative
Rightway elevators-Saint Petersburg, FL
June 2022 to October 2024
Managing data entry tasks, utilizing spreadsheet reports, and logging cases in Salesforce. Stay abreast of training materials to ensure proficiency.
Create and Log data into Microsoft Excel spreadsheets Analyze and input account/license information
Obtain data from internal systems
Efficient critical thinking in customer support
Input claims, filings, and documentation reports (Excel, Outlook, Sharepoint) Analyze sensitive documents and information, research and correct discrepancies Alphanumeric data entry handled all incoming calls, dispatched to technicians, any calls that came. In i checked the accout for any delinquency, I worked with 14 technicians, sales and collections. Front Desk/Customer Service
FirstService Residential-Saint Petersburg, FL
June 2021 to April 2022
Sales consultants.
Log data entry into Microsoft Excel spreadsheets
I input daily logs, keep track of the surrounding areas with 32 video screens, control gates as well as the doors, inputted daily packages through iconnect and emailed the residents, answering multiple phone lines and all emergency systems and situations
Customer Service Representative/ BDC
Crown Automotive-Pinellas Park, FL
August 2008 to June 2020
Shared and supported product knowledge for sales and rapport – worked with business clients and marketing team to analyze accounts
Booked service appointment for 27different stores and nearly 35 brands of vehicles across Florida, Tennessee, and Ohio.
Performed outbound calls to bring in new and inactive clientele and keep our existing clients informed of the latest information regarding their services reached out to customers concerning RND, recalls and lost souls programs we used: wii advisor, eleads, time highway, xtime and crm also trained new employees as well as dispatcher for 27 dealerships
Front Desk-customer Service
Marriott Hotel and Resort-Saint Petersburg, FL
January 2006 to December 2008
Participated in opening new hotel, which included; arranging offices, guest suites, and lounge areas. Once hotel opened completed guest sales, reservations, adjusting guest accountants, and filling in other areas of hotel service when short or full.
Frequently received accommodations from management and guest for customer service. Registrar
Bay front hospital-Saint Petersburg, FL
January 2004 to December 2006
Interview patients and obtained all necessary account information for billing Verified insurance and obtained precertification/authorization Calculate and collect copays/liable amounts as well as cold calls for delinquent accounts and request for payment
Explained policies regarding services, charges, billing, and set up payment plans Prepared daily bank deposits and managed deposits of cash drawers for café, emergency department, and therapy department
Completed charts with MD orders and assured testing on file along with completing pre-registration and insurance authorization for surgery patients
Customer Service Team Leader
Uniform City Catalog Company-Tampa, FL
January 2002 to December 2004
Established new accounts, managed daily incoming calls from clients, assisted and guided web department regarding ordering process, implemented training program for service representatives.
(employee of the month and received various customer service awards) Customer Service
Lab Corp-Tampa, FL
January 1995 to December 2002
Established new accounts, managed established accounts, trained new staff, established training protocols, assisted hospitals, and medical offices with any issues regarding collection and storage of specimens, and assisted accounts and lab with computer based programs and lab printing problems in LCM system. (Received various customer service awards and the Lab Corps Service of Excellence designation)
Education
High school diploma
Naugatuck High School - Naugatuck, CT
June 1980 to December 1984
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• SALES (10+ years)
• Italian
• Front desk
• English Computer literacy
• Negotiation customer service
• receptionist
• cashier
• Office skills which include data entry
• filing
• Strong communication skills between coworkers and with customer base Fluent in English
• energetic and willing to learn new assignments
• Typing
• Customer service
• Clerical experience
• Live chat
• CRM software
• Hotel experience
• Multi-line Phone Systems
• 50 WPM typing speed
• General office equipment
• Professional phone etiquette
• Attention to details
• Call Center Customer Care
• Filing and data archiving
• Works well under pressure
Certifications and Licenses
business
Business Management 1 year
volunteer family service
Human trafficking advocate
Additional Information
A bit about myself:
I am dedicated to my job, team and management. I am quick to learn, willing to adapt to any job, competent, loyal, hardworking and can work as part of a team or alone being punctual is important to me. I've been nominated employee of the month many times and acknowledged by customers for my dedication putting a smile on their face and going above and beyond a smile goes a long way Weakness: Sometimes find it hard to say no,
Public Speaking but getting pretty good at it.
Strengths: Positive attitude, patience, motivation, and customer service
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