Customer Service
Resume:
Moe Bronchtein
Manville, RI *****
***@**********.***
Experienced transportation professional with a specialty in organization and customer service. A noticeable change in my work history has occurred due to the shift in the transportation industry. Authorized to work in the US for any employer
Work Experience
Chief Executive Officer
New York Cosmopolitan Limousine Inc.-Hicksville, NY August 1978 to Present
• Owner and CEO
• Create business and organize reservations.
• Properly dispatch jobs ensuring all clients needs are independently tailored to.
• Payroll
• Manage a team of 300+ drivers
• Office manager
Senior Vice President
Big Apple Car, Inc-Brooklyn, NY
February 1991 to August 2006
• Managed and operated all departments including accounting, call center, customer service, dispatching, employee relations along with property and vehicle maintenance.
• Invented new computerized billing and dispatch system using modernized on-screen technology in vehicles.
• Established systems for optimal business efficiency including an updated independent phone system, self created dispatch system, and in house trainings.
• Specialty in customer and driver relations.
• Increased and maintained employee retention by 125% in 3 years seeing no decrease until my departure.
Education
High school diploma in academic
Lafayette HS - Brooklyn, NY
September 1961 to September 1965
Skills
• Computer literacy (10+ years)
• Microsoft Excel
• Microsoft Word (10+ years)
• Dispatching (10+ years)
• Data Entry (10+ years)
• Computer Skills (10+ years)
• Administrative Experience (10+ years)
• Basic Math (10+ years)
• Communication skills (10+ years)
• English (10+ years)
• EMT Experience (5 years)
• Medical Terminology
• Vital Signs
• Office Administration (10+ years)
• Customer service (10+ years)
• Computer skills (10+ years)
• Microsoft Office
• Organizational skills (10+ years)
• Sales (10+ years)
• Delivery Driver Experience (10+ years)
Certifications and Licenses
NEW YORK STATE EMT
January 2011 to January 2012
Certified EMT NY STATE # 274728 ROSLYN RESCUE EMS
Driver's License
January 2018 to August 2026
Class E Chauffeurs License
Additional Information
FDNY VOLUNTEER 1965-2016
ROSLYN RESCUE H & L FIREFIGHTER 2010-2012
ROSLYN RESCUE EMS 2011-2012
NY STATE CERTIFIED EMT
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