Customer Support Service

ION LUCA STEFAN

No. * Bucovina str.

Bucharest

*************@*****.*** / +40-784-***-***

linkedin.com/in/luca-stefan-ion-224839315

Professional Summary

Highly motivated and dedicated professional with extensive experience in IT, remote work, and client communication. Excellent work ethic, empathetic approach to collaboration, and a proactive attitude. Adept at working in teams, managing projects remotely, and building positive client relationships. Skilled in providing IT solutions, troubleshooting, and offering customer support, with the ability to explain complex technical concepts in clear, simple terms. Passionate about delivering exceptional results and fostering productive and positive work environments.Skills

IT Proficiency: Strong technical background with experience in various software, systems administration, and troubleshooting.

Remote Work Experience: Skilled in managing time and tasks in remote settings using collaboration tools like Zoom, Slack, Microsoft Teams.

Team Collaboration: Excellent team player with a focus on mutual respect, communication, and achieving shared goals.

Client Communication: Strong verbal and written communication skills, with the ability to manage client relationships effectively and professionally.

Problem-Solving: Quick to identify issues and provide practical solutions, especially in high-pressure environments.

Empathy & Active Listening: Ability to understand and address the concerns of colleagues and clients, ensuring satisfaction and positive outcomes.

Adaptability & Learning: Always willing to learn and grow with emerging technologies and techniques.

Professional Experience

IT Technocal Recruiter

VOXELMAPS– Remote

March 2024 – Present

Foster a collaborative remote work environment by maintaining regular communication with team members.

Delivered excellent customer service through phone, email, and chat support, resolving complex technical issues for clients.

Acted as a liaison between clients and technical teams, ensuring a clear understanding of the client's needs.

Trained new team members on best practices for customer service and IT support.

Managed client expectations by providing clear communication and status updates on ongoing issues.

IT Intern

TWINS SRL– On-Site

March 2023 – March 2024

Assisted with software installation, system configurations, and network setups.

Collaborated with the IT team on troubleshooting and resolving technical problems.

Provided remote support to clients under the supervision of senior IT specialists.

Managed inventory and documentation for IT hardware and software resources.

Education & Technical Skills

Anghel Saligni Technical College (Graduated: June 2024)

Operating Systems: Windows, macOS, Linux

Tools & Platforms: Microsoft Office Suite, Google Workspace, Slack, Trello, Jira, Asana, Zoom, Teams

Programming & Scripting: Python, HTML/CSS, SQL (Basic knowledge)

Remote Work Tools: Zoom, Slack, Google Meet, Microsoft Teams

Database Management: SQL, MySQL (Basic knowledge)

Volunteer Experience

CITIBANK Volunteer

Nonprofit Organization

June 2018

CITIBANK Volunteer - its mission is to organize social projects for families in difficulty and orient them towards an independent and autonomous life;

BRITISH EMBASSY MOLDOVA

Diplomatic Mission

June 2022

Volunteer invited to activities organized by the British Embassy in Bucharest and Rep of Moldova to support the Open Door Association whose mission is to provide emergency assistance and protected shelter to victims of human trafficking and to share God's love;Languages: Romanian (1st language) & English (Fluent)

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