Accounting Manager Customer Service

LEILA KRAXBERGER

Cell: 949-***-**** Home: 949-***-**** ***********@*****.***

Laguna Hills, California 92653

PROFESSIONAL SUMMARY

Worked for a diversified number of companies in Collection, Credit and Customer Service / Inside Sales and Accounting. Experienced in Technology, Medical, Manufacturing, Textile, Retail and Finance sectors. I am highly focused, analytical, and skilled in troubleshooting all accounting issues with speed and efficiency to streamline processes and procedures.

SKILLS

•Results driven (Lowest DSO = 29 days,

Average DSO = 33 days)

•Account reconciliation (AR & AP)

•Analytical reasoning and problem solving

•Exceptional organization and very ethical

•Systematic approach to negotiation and process improvements by utilizing KPIs

•Creating meaningful dashboards

•Superior project management adroitness

•AR/AP/Claims/Shipping/Receiving ERP System set up design and implementation

•Strong in regulations, industry trends, budgeting, cash management and HR

•Expertise in claims, invoicing, billing and payment transactions and revenue recognition

•Limited bad debt write-off to 0.025% - 0.03% for $65 - 350M companies

•Strong in MS Office (Word, Excel, Knowledge of Access, Outlook and PowerPoint), EDI, Oracle, JD Edwards, NetSuite, Sage, AS400, IQMS and Finesse (A Microsoft manufacturing project driven system), QuickBooks. Concur

•Knowledge of HIPPA regulations

•Full understanding of SOX, GAAP and setting controls to pass IT & Accounting audits

•Experience with sales tax and GST

•Strong management skills, training, and process documentation and setting controls

ACCOMPLISHMENTS

•Trained up to 55 Domestic and International employees on new EDI and ERP systems

•Trained up to 55 employees on new EDI and ERP systems, domestic and international users

•Successfully completed audits: regular, annual, EDD, CA sales tax and GST tax

•Consecutive Winner of Service Excellence awards: 2009-Bronze, 2010-Silver, 2011-Gold, 2012-Gold and 2013-Platinum

•Received President's Award-Individual Service excellence winner in 2005 (company awards)

•Led AR and Cash management team for Oracle implementations process in 2001& 2013

•Led AR and AP teams’ implementation of new Microsoft Dynamics ERP System

WORK HISTORY

Accounting Manager (AR/Collection/Credit/Claims/etc.) 9/2017-Present

Netlist Corporation (Public $60M with locations in China, Hong Kong, and Korea) Irvine, CA

•Manage AR and AP weekly cash forecast

•Assist Controller with planning, directing, and setting policies for accounting activities within company

•Forecast daily cash, assist with cash management and working capital

•Directly work with bank to manage borrowing base and reconciliations

•Reconcile AR & AP GL discrepancies and fluctuations

•Create GL Variance Fluctuation report and work with department managers to update monthly

•Oversee sample management to ensure compliance with the company and SOX standards

•Work directly with sales staff to train and set appropriate approval matrix

•Assist management with quarterly and annual internal and external audits. Lead AR, AP and part of inventory, tax and SOX audits

•Manage all sales tax processes

•Manage and finalize monthly and quarterly sales commissions

•Assist executive management with credit risk management. Set policy and approve all credit applications over $10K and provide recommendations on high credit limit accounts -over $1M.

•Manage reviewing NDAs and write-offs for bad debt, marketing samples and incentive programs

•Reduce bad debt to zero in the last 5 years. Held last 7 years’ average write-off total to > $5K

•Manage credit card, cash posting, billing, and month-end close processes

•Manage writing and updating company process narratives and SOX controls

•Track and authorize Board of Directors’ payments based on their contractual agreements

•Manage US licensing and renewals

•Manage warehouses’ credits, shipments, customer issues, credit limits, AR and billing processes in China, Canada, Europe and Hong Kong

•Manage company insurance contracts. Directly work with insurance company on all insurance needs such as AR trade credit policy, commercial policy, inventory, cargo, crime, auto, general, specific liability, and worker’s comp

Accounting Manager (AR/Collection/Credit/Claims) 8/2016-9/2017

Metagenics Corporation (Private $500M) Aliso Viejo, CA

•Managed AR, AP, weekly cash forecast, journal entry approvals and reconciliations

•Responsible for AR and AP staff

•Automated cash posting process to Amazon that reduced total preparation time from 24 to 2 hours

•In first 90 days, analyzed initial departmental staffing needs and resolved following key issues:

oEstablished goals and optimized our resources to meet our deadlines without additional staff

oRe-organized the workload allocations creating more efficient month-end and year-end closings

•Stabilized the staffing by eliminating the use of temporary services

•Minimized overtime and provided adequate internal controls based on SOX/GAAP accounting rules

•Collaborated with Purchasing, Sales and Customer Service to improve internal communications

•Assisted Controller with US, European and Canadian bank account reports (Ex: lockboxes, ACH, etc.)

•Assisted and supported Controller with managing Amazon/eCommerce new processes and businesses

•Managed all employee product benefit accounts

•Established new Credit policy, and approved all lines of credit between $10K-$1M

•Revised the bad debt reserve process based on historical data

•Approved journal entries and reconciliations

•Approved weekly AP checks, Wires and contractual payments

•Assisted AP with process improvements to require PO for most purchases/contracts

Credit/AR/Claims Manager 2/2015-8/2016

Idex Corporation (Public World-Wide) Lake Forest, CA

•Reduced DSO from 3.45% to 1.25% during my brief tenure

•Limited Bad Debt in USA, Canada, UK, Australia, Germany and Austria locations

•Managed timely month-end and year-end closes along with monthly revenue recognition

•Approved credit applications over $5k (including international applications), managed two direct reports and managed AR and Claims domestically and internationally

•Researched sales tax regulations, provided training and worked with sales department to maximize their sales efforts as a support group

•Provided adequate internal controls based on SOX/GAAP accounting rules

•Worked with bankruptcy courts and attorneys to limit our liability

•Followed Fair Debt Collection laws and practices

•Improved reconciliation processes and assisted with cash management

•Worked directly with inside and outside sales to improve and setup credit card access providing field personnel with ability to take an order

•Using Pareto Principle 80/20 rule and best in class practices, improved credit application, collection and cash posting process

Credit/AR/AP/Collection/Claim Manager (Accounting Manager) 11/2001 to 6/2014

Momentum Group, Inc. (Public) Irvine, CA

•Produced better than Textile/Furniture Industry's Best in Class results in the Daily Sales Out (DSO) category:

oDSO 29 days for 2015 (Best in Class: 31)

o33 day average for years 2001-2015

oLimited Bad Debt Write-offs to 0.025% of $65M annual sales for years 2001-2015

oMaintained same headcount while company sales more than tripled

•Managed staff in US, Canada, UK, Australia, and Asia

•Researched Federal and State regulations and laws to provide training on new and existing SOX, GAAP, tax, collection, bankruptcy, and credit laws ensuring compliance with tax laws, Fair Debt Collection Practices Act and Fair Credit Reporting Act

•Implemented credit card policies to minimize charge backs and maintain PCI DSS compliance. Using Baldridge Performance Excellence guidelines, created 2010-2015 Performance Reports for qualitative/quantitative identification of continual process improvements, initiated and led many improvement teams to create more efficient processes, designed and implemented Accounts Receivable and Cash Posting modules within existing ERP system

•Annually updated employee handbook to comply with new employment laws and regulations

•Worked with Senior Management (as member of Corporate Strategic Planning Team) to establish process improvements across all business units. Acted as assistant to CFO and general advisor for business and legal document resolution. Provided timely and accurate accounting analysis and reconciliation, month-end closing and reporting for USA and offshore AR, AP, Cash/Billing, Credit Card, Claims and Budget. Conducted timely research and investigated new technologies and processes to minimize risk and manage growth.

•Managed EDI and Vendor contacts to maintain/reduce processing chargebacks, motivate and lead team

•Exercised strong credit underwriting skills. Audited and approved customer line of credit and credit limits (USA/Canada/China/Australia) for key and high-volume sales. Set all approvals over $10K

•Researched and developed credit/collection/HR guidelines to improve efficiency and minimize risk. Worked directly with internal/external auditors on AP, AR & HR issues. Negotiated and approved settlement options to resolve disputes and mitigate litigation.

•Analyzed/set departmental goals and prepared budget forecasts to track actual results vs. goals. Monitored and assessed staff training, performance, and workloads. Established Credit Team policies and procedures to promote sound credit approval practices

•Successfully implemented new technologies and process automations creating continuous improvement

•Supervised invoice/billing processing, purchase orders, expense reports, and credit and debit memos

•Facilitated successful internal and external audits through sound and thorough documentation. Managed negotiation and settlements on bankrupt and past due accounts

•Reconciled discrepancies between accounts receivable trial balance and general ledger accounts

•Reviewed all expense reports for accuracy, proper expense disclosure, and trend analysis

EDUCATION

Bachelor of Arts: Business Administration Boston University- Boston, Massachusetts

AFFILIATIONS

Memberships

•National Textile Industry Credit Manager Association

•National Notary Association

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