Data Analytics Account Manager

Profile

Dedicated professional with a proven track record of creative problem solving, management skills, and data analytics. With a keen eye for innovative solutions, I possess a natural ability to analyze complex challenges and develop strategic plans to address them effectively. My strong leadership qualities enable me to motivate and guide teams towards achieving optimal outcomes. Additionally, my proficiency in data analytics empowers me to extract valuable insights and make data-driven decisions that propel organizations forward. Through my multifaceted skill set, I consistently deliver results and drive positive change, positioning myself as a valuable asset.

Employment History

Inside Sales Account Manager at UPS

JUNE 2020 — SEPTEMBER 2024

•Demonstrated sales skills by effectively showing persistence, while closing sales deals and increasing store revenue.

•Possess the ability to navigate within the system easily, and manage a sales pipeline.

•Organized and maintained a customer contact log.

•Exceeded client’s expectations by ensuring timely delivery of products and returning calls where needed.

•Adapt to the needs of each individual caller to better fit their requests.

•Recognize opportunities to offer enhanced services and present these services in a clear and concise manner.

Personal Lending Consultant / Loan Analytics Team at Wells Fargo

APRIL 2014 — DECEMBER 2019

•Used extensive knowledge to review, evaluate, structure and collaborate with underwriting, VP’s, Loan Officers, etc. to achieve customer satisfaction through completion.

•Used strong communication and critical thinking skills to quickly engage customers, Wells Fargo branch loan officers, and call center loan consultants.

•Provided first call resolution, while following strict procedures that met Wells Fargo’s compliance guidelines.

•Possessed the ability to navigate the system easily, and manage a sales pipeline, looking over claims paperwork.

•Watched over metrics focusing on customer care, call resolution, after-call work, notes, and more.

•Took a customer-focused approach to trouble shoot and resolve problems to ensure an overallpositive experience.

•Performed one on one coaching and mentoring.

•Collaborated with Business Initiatives Consultants, Risk, and Compliance to improve business operations.

Audi Brand Specialist at Audi Peoria

DECEMBER 2011 — APRIL 2014

•Set personal goals and deadlines to meet sales targets weekly.

•Earned awards for sales achievements throughout every year of employment.

•Maintained a professional attitude and appearance at all times.

•Organized and maintained a customer contact log in order to improve customer satisfaction and closing rate.

•Exceeded client’s expectations by ensuring timely delivery of products.

Juvenal Saldana

Details

Phoenix, AZ 480-***-**** ****.*******@*****.***

Skills

Leadership

Ability to Work Under Pressure

Communication Skills

Highly organized and efficient

Ability to Work in a Team

Data Analytics

Public Speaking

Languages

English

Spanish

Awards

•Ace Plus College Preparatory

•Wells Fargo Service excellence award

•Daimler-Chrysler Gold Certification Award

•Nissan and Infinity Silver Certification Award

•Audi top ten percent Customer Service Index National Award

•Audi Brand Specialist Certification Award

•GMAC Western Region Top Track Leasing Specialist Award

References

References available upon request

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