Technical Support Project Manager

Myron Douglas King

Long Beach, CA *****

*************@****.***

An accomplished professional with more than 40 years of sales, marketing, product management and technical support experience. Works well under pressure and responds to change by finding innovative ways to perform tasks and achieve objectives. Authorized to work in the US for any employer as a native U.S. Citizen. Work Experience

Guest Services Agent

Metro Cruise Services Long Beach, CA

November 2024 to Current

• Greet passengers who are boarding Carnival cruise ships for multi-day cruises.

• Review and verify passenger boarding documents and direct them through the ship boarding process. Customer Support Specialist and Cost Estimator

METROPOLITAN WEST-Long Beach, CA

April 2018 to October 2024

• Assisted with the marketing and promotion of Met West products and services.

• Generated new business opportunities through direct contact with prospective customers.

• Coordinated fact gathering, proposal generation and coordination of project deliverables.

• Developed product cost proposals for general contractors, architects, and direct customers.

• Performed follow-up with clients to convert proposals to active projects.

• Provided product support and guidance for all customers and internal staff.

• Processed customer purchase orders and set up converted proposals to active projects.

• Used QuickBooks Enterprise software to complete accounts payable transactions and vendor updates.

• Performed remote banking internet connection for checking account deposits and balancing. QuickBooks Enterprise Senior Technical Support Representative FRONTIER COMMUNICATIONS-DeLand, FL

November 2012 to November 2015

• Provided technical support for Intuit QuickBooks customers.

• Sold complementary add-on/upgrade services and solutions to meet customer's requirements.

• Promoted to Senior Technician and monitored/mentored department support staff August 2015

• Used Salesforce CRM to enter customer data and track support call results.

• Internet Help Desk Technician From 2012-2014

• Provided troubleshooting, diagnostics and technical support for Frontier internet customers.

• Sold Frontier Secure Services for Anti-virus, File Backup and Identity Protection.

• Resigned November 2015 to provide care for terminally ill wife who died in May 2017. New Business Development Manager

JBT & ASSOCIATES-South Daytona, FL

January 2012 to November 2012

• Developed new business opportunities for computers, file servers, printers, security camera systems and networking solutions in the commercial business sector.

• Developed marketing and sales material and direct mail campaigns to generate new sales leads and converted them into new clients.

• Arranged appointments for site surveys and needs assessment, presentations and product demonstrations to obtain orders.

Account Executive/Communications Consultant

WINDSTREAM COMMUNICATIONS-Daytona Beach, FL

April 2010 to December 2011

Developed new business relationships to promote and sell basic and advanced voice and data communications solutions including voice communications lines, internet services and VoIP-Based services in Central Florida.

Communications Consultant

CJS COMMUNICATIONS-Deltona, FL

2003 to 2010

Sold digital and VoIP telephone solutions and voice communications and internet services to clients throughout Florida.

Sales Consultant

SATURN OF DAYTONA, SPEEDWAY KIA-Daytona Beach, FL

2002 to 2003

Sold new and pre-owned cars and SUVs. Conducted direct mail and telemarketing campaigns to arrange appointments for new vehicle evaluations and sales. Owner

KING'S ANTIQUES & COLLECTIBLES-Port Orange, FL

1999 to 2003

Obtained, repaired and sold antique furniture, glassware, pottery, clocks, jewelry and other collectibles at antique shows throughout the U.S. and on Internet auction sites: eBay and Amazon. Independent Insurance Agent

AFLAC-Tampa, FL

1996 to 1999

• Developed new clients through telephone and direct business sales calls.

• Sold insurance products to employee groups and individuals in Florida. Vice President of Marketing/Regional Director

TWS SYSTEMS, INC-Tampa, FL

1994 to 1996

• Managed a national sales staff.

• Arranged and conducted client user group meetings and events.

• Member of the executive, customer service and quality control committees.

• Trained regional sales directors in product technology, marketing strategies and sales campaigns for conventional and image-based document processing systems for the U.S. financial services market.

• Created and implemented national direct mail and sales campaigns.

• Increased sales activities and market penetration in 10 of the top 200 U.S. commercial banks. Management and Sales Positions

UNISYS CORPORATION-Detroit, MI

1972 to 1994

Manager, Payment Systems Product Marketing (1992-1994), Detroit, MI Manager, Marketing Communications & Special Events (1989-1992), Detroit, MI Program Marketing Manager Banking Products (1986-1989), Detroit, MI Sales and Management Positions (1972-1986) Huntington, WV, Cincinnati, OH, Atlanta, GA Education

B.B.A. in Marketing

Marshall University - Huntington, WV

September 1963 to May 1972

Graduated May 1972

Skills

• Product Demos (10+ years)

• VoIP (5 years)

• Proposal Writing (10+ years)

• Help Desk (5 years)

• Account Management (10+ years)

• Telecommunication (10+ years)

• Marketing (10+ years)

• Telemarketing (5 years)

• Image Processing (5 years)

• Software Troubleshooting (3 years)

• Product Management (10+ years)

• QuickBooks Accounting Software (5 years)

• Remote Banking Services (4 years)

Additional Information and Skills

• Written Communications

• Multitasking

• Organizing

• Customer Service

• Sales Support

• Microsoft Office including Word, Excel, PowerPoint, Teams & Sharepoint

• Google Documents, Google Sheets, Google Calendar

• Adobe Acrobat

• CRM/Project Management systems: Accelo, HubSpot, Salesforce and Zoho

• Zoom, Webex, Skype and Teams video meeting software

• Remote Banking and Deposit Services

• Notary Public-Licensed in California

Military Service

Branch: US Air Force

Service Country: United States

Rank: Staff Sergeant

April 1966 to October 1969

Air Traffic Controller-Radar, Aviano AB, Italy

Commendations:

Promoted to Staff Sergeant under 3 years.

Editor of Squadron Newsletter

Honorably Discharged October 1969

Affiliations

Santa Ana Elks Lodge 794

Newport Beach American Legion Post 291

Orange Country Wine Society Member and Activity Volunteer

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