Call Center Data Entry
Resume:
CAROLINA SANCHEZ
Camarillo, CA *****
************@*****.***
Expert working in a fast-paced call center remote position. Able to work in a sometimes emotionally demanding role that requires patience, professionalism, and empathy while interacting with callers experiencing financial and emotional stress. Highly organized and detail-oriented. Proficient with basic internet searches, data entry, Microsoft Word, Excel, and Outlook. 10-key by touch, Bi-lingual. Work Experience
211 Senior Contact Specialist
211 Interface-Camarillo, CA
November 2020 to Present
A 24/7 and 365-day call center, assisted over 75+ calls created a call report for each incoming call received and kept in the icarol database.
Established clear and effective communication using good contact techniques and active listening in a non-judgmental way.
Accurately assess caller’s needs and engage in collaborative problem-solving to prioritize and develop an action plan.
Provided thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s needs.
Help callers address any perceived barriers or challenges to getting assistance. Used direct intervention and advocacy when needed as agreed to by the caller. Conducted complete and accurate interviews and captured all required data into I&R software. Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality Crisis Prevention and Intervention. Customer Service Administrator
Pacific Water-Oxnard
July 2017 to May 2020
Assisted customers with a wide variety of potential issues, including order placement, order status updates, order modifications, delivery issues, and product issues. Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors. Communicated with customers to resolve outstanding payments and develop payment plans. Created invoices as well as billing to submit to clients. Scheduled new and follow-up appointments, processed payments and new customer paperwork, and documented all data in the company software system. Brought forth excellent customer service skills and a commitment to customer satisfaction. Sales Manager
Jag 10 Tools & Supplies-Oxnard
June 2010 to June 2017
Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors Contribute to team effort by accomplishing related results as needed Plan to ensure achievement of divisional and personal targets, aligning with company sales policies and strategies.
Manage, develop, coach, control, and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met. Ensure targets are delivered through people management, performance review, reward, and individual recognition
Assess the strengths and weaknesses of the sales team and manage the sales program accordingly. Provide on-the-ground support for sales associates as they generate leads and close new deals Meet with customers to discuss their evolving needs and assess the quality of our company's relationship with them.
Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process. Maintain data relative to partners, accounts, and activities and will document customer ie reporting as needed interactions.
Education
Baldwin Park
North Park High School
September 1999 to June 2003
Skills
• Customer service
• Sales
• Management
• Organizational skills
• Data entry
• Administrative experience
• Lead generation
• Microsoft Outlook
• 10+ years Computer skills
• Bilingual
• Program management
• Sales support
• 10 key typing
• Microsoft Excel
• Microsoft Word
• CRM Software
• Negotiation
• Sales Management
• Marketing
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