Operations Manager Human Resources

Julie Fox-Robinson

Henderson, NV ***** PHONE 702-***-**** E-MAIL ****************@*****.***

OBJECTIVE

Seasoned professional with over two decades of experience in operations management, team leadership, and human resources. Currently excelling as an Operations Manager at SAS Retail Services, overseeing team training, resource management, and sales goal attainment. Proven track record of success in recruiting, training, and managing teams to deliver exceptional results. Known for strong communication skills, customer-centric approach, and ability to strategically prioritize tasks to drive organizational objectives. WORK EXPERIENCE

January 2007 to June 2024

SAS Retail Services (TNG)– Operations Manager

● Supported the Vice President by facilitating communication and collaboration between teams, ensuring smooth operations and timely reporting at SAS Retail Services.

● Led recruitment and training initiatives, fostering continuous learning and skill development to meet evolving business needs and enhance team capabilities.

● Managed merchandising resources to optimize cost-effectiveness while maintaining quality and service standards, driving sales performance at the store level.

● Coordinated scheduling activities for representatives, including resets, and evaluated payroll and hours to ensure alignment with organizational goals and budgetary constraints.

● Liaised with cross-functional teams (sales, customer service, and operations) to streamline processes, ensuring efficient execution of merchandising activities and operational efficiency. June 2004 to December 2006

CBIC – JR Underwriter

● Reviewed and evaluated loan applications, ensuring accuracy, completeness, and applicant creditworthiness through comprehensive credit report analysis.

● Managed the loan underwriting process, prioritizing submissions, resolving application issues, and collaborating with financing teams to secure funding.

● Performed detailed credit analysis using risk management matrices, signing off on loan conditions in alignment with underwriting guidelines.

June 2000 to January 2004

ATC – HR Generalist

● Supported HR Director by facilitating operations, ensuring efficient workflow, and managing HR functions including recruitment and hiring.

● Ensured compliance with HR policies through oversight, communication with staff, and management of terminations according to company and legal guidelines.

● Oversaw payroll activities and investigated Worker Compensation claims, ensuring accuracy, timely payments, and fair resolutions.

SKILLS

● Exceptional written and verbal communication skills, adept at conveying information clearly and effectively.

● Commitment to providing exceptional customer service, ensuring customer satisfaction is a top priority in all interactions.

● Strong ability to prioritize tasks effectively, ensuring that key objectives and goals are achieved efficiently.

● Skilled in supervisory duties, including delegating responsibilities, conducting training, and evaluating performance to maintain high standards.

● Proficient in collaborating with management and team members to achieve organizational objectives, leveraging strong interpersonal skills and leadership abilities.

● Proficiency in Microsoft 365 suite and adept at navigating past operations systems, ensuring seamless transition and continuity in workflows.

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