Customer Service Services

Shoan A. Kimmons

** ******** ***** *** *** Memphis, TN 901-***-****

**********@*****.***

Objective

Seeking to use my logistics experience within an established company offering room for advancement based on my skills and work performance. Pro-active oriented with broad experience in all aspects of customer services including international. Well-disciplined with proven ability to manage multiple task assignments efficiently under pressure, fast learner with high energy and drive to exceed expectations.

Areas of Expertise/Specialize Training

Excellent Customer Service skills, 10 years Strong SAP and Exacta knowledge, Proficient use in Excel, MS Words, PowerPoint, Microsoft Outlook, Windows XP, Verbal & Written skills, Strong Communication skills, Great Computer and Typing skills (60 wpm), Strong knowledge in FedEx and UPS tracking, Forklift Certified, Detail Oriented, Assembly experience, Solder and Electronic manufacturing experience Computer skills, CRC Certified. Effective organizational, planning and prioritization skills.

Work History

08-24-Present Primetime Corky’s Manufacturing

Quality Supervisor (Hybrid)

Ensuring products are uniform, safe, high quality, and meet specifications

Ensuring products meet regulatory requirements

Training employees on product standards and safety protocols

Communicating expectations clearly and reporting quality metrics to management

Standardizing procedures and establishing performance management

Managing cross-functional projects and teams

Identifying, solving, and preventing problems that affect product quality

Reporting data

06/22-02/24 Forest Incentives – Memphis, TN

Customer Service Rep (Remote)

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Provide exceptional customer service to a diverse client base, addressing inquiries, resolving complaints, and ensuring customer satisfaction.

Utilize CRM system to manage customer interactions, track issues, and follow up on resolutions.

Collaborate with team members to improve processes and enhance service delivery.

03/22-6/22 Blue City Brewery – Memphis, TN

Customer Service Representative (Remote) (Contract/Part Time)

Assist the shift supervisor with the administrative operations of the warehouse with primary focus of data entry, coordinating outbound and inbound loads within the systems

Responsible for proper shipment of finished product and packaging materials along with proper stock rotation

Effectively managed a high volume of inbound and outbound customer communications, ensuring exceptional service and timely resolution of queries.

Adeptly navigated complex reservation systems to process bookings, modifications, and cancellations, while maintaining meticulous records of customer interactions and transactions.

Analyzed and resolved diverse customer issues, providing tailored solutions that enhanced customer satisfaction and loyalty.

Collaborated with cross-functional teams to improve service delivery and contributed to the development and implementation of policies and procedures that optimized operational efficiency.

Enter P.O./Returned Material Authorizations for finished product/shipping materials receipts

Support the daily inventory, storage and movement of all packaging materials, ingredients and finished goods, including order processing for up to 200 trucks per day for both warehouses while storing up to 2.2 mm cases with a value as high as $30 mm in retail inventory.

Assign load patterns and generate pallet tags

Plan, create, schedule and perform data entry for material moves from Quest to the Brewery to meet Production’s needs

Drive strong communications across all departments within the facility Assist supervisor in investigating and data gathering

Gather data and post for all daily, weekly, monthly, quarterly and annual KPI’s for shift and team performance

Monitor and control P.O./Returned Material Adjustment finished product/shipping material receipts.

06/18 - 02/22 Kruger Products/KTG – Memphis, TN

Customer Support/Inventory Coordinator (Hybrid)

Managed the job performance of the temporary support (contractors) assisting in the Warehouse Teams by ensuring knowledge and day to day tasks are being completed properly

Responsible for coordination of Cycle Counts for Finished Good, End of Run process and Requested cycle counts

Coordinate efforts between Supply Planners and Receiving Teams to ensure Finished Goods Receipts & Vitals (Packaging Materials) are received into SAP accurately &timely

Update inventory reports weekly

Perform complex procedures, calculations and changes to inventory records and report required Financial Inventory adjustments to MMD Accounting Team & ensure these adjustments are completed timely

Effectively lead cross functional root cause and corrective action to resolve inventory related issues between Functional areas

Effective communication with Co-Workers, Offsite Warehouse Team, Customer Service, and Corporate Logistics

Present verbal and written information to Management and External agencies in a clear and concise manner

Work or On-Call for assigned weekend duties as required by management schedule

Other duties as assigned

09/15-06/18 TBC Corporation – Memphis, TN

Customer Support/Shipping and Receiving Coordinator

Verifies and keeps records on incoming and outgoing shipments shipment.

Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.

Determines method of shipment, utilizing knowledge of shipping procedures, routes, and rates.

Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons, using stenciling equipment.

Creating Inbound and Outbound schedules (Release shipments from ASW to SAP)

Posts weights and shipping charges, and affixes postage.

Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.

Routes items to departments.

Examines outgoing shipments to ensure shipments meet specifications.

Maintains inventory of shipping materials and supplies.

Preparing outgoing and receiving incoming shipments.

Perform only shipping or receiving activities and be known as Shipping Clerk or Receiving Clerk.

Receive damaged or defective goods returned to establishment and be designated Returned-Goods

Incomplete Shipment Report

Create Outbound Schedule (Put schedule together on spreadsheet, assign doors and run TO’s)

Any SAP work dealing with Outbound Shipments an Inbound Deliverers

Country of Origin

Email FTZ ladies daily with Country of Origin and the BOL’s that go with it.

Close out Outbound Shipments and print the BOL’s

Some Zero confirming in SAP

Send emails to Carroll Tire their loads daily

(Inbound Schedule, assign doors, run TO’s, and print labels and Inbound Report)

EDUCATION

Northwest Community College – Business Administration -associate degree – 08/2000 – 08/2002

Oxford High School, Diploma – Graduated 05/2000

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