Operational Coordinator

MUNEESH SHERRING

929-***-**** + ******.****@*****.***

DEDICATED OPERATIONAL COORDINATOR

Customer Service Rep * Operations Manager * Administrative Assistant + Data Entry Clerk

Sales Management + Report Generation + Inventory Management + Training & Development

WORK EXPERIENCE

National Grid, Brooklyn, NY April 2023 - September 2024

Customer Service Representative

Manage 70+ calls, with cool disposition and strong work ethic.

Collect source data such as Customers names, address, phone numbers, credit card

information for over 500 customers and enter data into customer service software.

e Train and assist entry-level customer service representative by helping them improve their

listening skills, communication and multitasking abilities.

e Documented customers Interaction to reduce on boarding time by 50% when new customer

service representative interact with customers.

e Serve as the escalation point for 5-10 major customer issues for week.

e Proficient in video conferencing platform such as Zoom, Hangouts, Microsoft Teams and

Skype, to communicate with management and customers across a variety of channels.

e Achieve average customer service ratings of 85%, which is 15% higher than the companies

average.

Precision Time; Brooklyn, NY Nov 2014 - Dec 2019

Office Manager

e Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while

ensuring the continuation and enhancement of services.

e Hired, trained and on boarded over 5 new employees, providing initial support that

expedited assimilation by 20%.

e Handle the tasks of preparing and maintaining sales record on a daily basis.

e Processing staff payrolls, keeping account of finances, rents and updating staff files.

Managed budgets,appointment scheduling, employee and event itineraries and accounts to

improve productivity initiatives.

e Evaluated employee records and productivity to complete employee evaluations.

Provided accurate administration of all paperwork generated at Office Level.

e Achieved recognition for contribution to store success by optimizing sales.

EDUCATION

Brooklyn College, Brooklyn, NY

Bachelors of Science, Computer and Information System

TECHNOLOGIES & CERTIFICATIONS

Technologies: MS Office, Google Suite, Salesforce, Zendesk

Certifications: Customer Service, Administrative Assistant and CRM

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