Customer Service Call Center
Resume:
TARACHAND MATAI -DAVE
***** ***** ****** **, *** River, MN 55330
*********@*******.***
OBJECTIVE
Challenging position in IRA operations, research and mediation, mortgage sales, call centers, customer service, and accounting/finance, offering opportunity to apply strong analytical, organizational, and communication skills.
SUMMARY
Acquired strong background in sales, call center (underwriting), financial, and accounting operations including direct experience and skills in:
Internet /Mortgage Sales * Fiscal/Financial Analysis
Conducting Audits * Medical /Billing Recordkeeping
Developing/Monitoring Budgets * Ledger Operations
Bank Reconciliation * General Accounting Principles
Supervision/Training * Credit Analysis/Collections
Financial/Insurance Reporting * Operations Coordination
Fund Accounting * Posting/Verifying Accounts
Loan Closing/Post Closing * Legal Document Processing
IRA Operations Processing
Research and Mediation Processing
Demonstrated competency with proven success in:
Highly successful origination/internet sales professional with experience in sales management, direct sales, in mortgages. Areas of strength include key account management, broker management, strategic planning, analytical skills, and development of other sales professionals. High-energy individual with proven track record of above goal performance.
PROFESSIONAL EXPERIENCE
Robert Half, Accounts Temp and Office Team
Legal Document Processor
08/15/2021 to 10/08/2021
Contracted on a temporary clean-up project with TCF Bank conversion to Huntington National Bank. Responsible for processing legal documents subpoena either criminal or civil. Researched and analyzed legal subpoenas via IBS, BSA and Image Center application tools by names, social security numbers and account numbers. Sent out notification and closure letters to appropriate parties. Created file folders and filed subpoenas. Assisted in other assignments.
TCF Bank-IRA Corporate and Deposit Operations
IRA Corporate Operations Specialist 111
11/05/2018 to 06/25/2021
Responsible for processing routine and non-routine IRA (Traditional, Roth, Sep, Death, Conduit, Coverdell ESA) work in a prioritized order within a prescribed deadline. Handle and resolve escalated situations that pose a greater risk to the bank. Analyze all legal documents and other legal processes received by TCF to ensure authenticity and compliance with State and Federal Regulations. Research, prepare and coordinate the retrieval of relevant bank documents and meet assigned deadlines.
Processed branch and 3rd party checks for Individual Retirement Account.
Provided guidance and assistance to less experienced representatives, call centers, bankers, managers, either on the spot and / or via telephone providing training on IRA policies and procedures, new or enhanced services and /or procedural changes.
Scanned and validated IRA documents and assist in other projects
Used IBS: Clean-up projects assigned by Vice President and Supervisor: Federal withholding indicator: (1) Interest plan: (0), Foreign account, 1042S: (N) and Status (Not =1) Review account to determine desired results. (Status I): Suppresses both 1099 and 1042S.
Wells Fargo Community Banking (Corporate Risk)
Star Quality Assurance Analyst 3(Legal)
01/2017 to 03/09/2018
Responsible for examining and analyzing programs, processes, claims, documentation and/or files of unusual, complex and/or higher risk transactions to ensure compliance with internal company requirements and/or agency or government regulations. Clearly communicates overall process or transaction quality and provides feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies. Analyzes risks and offsets and develops solutions for problems identified. Acts as mentor to lower level team members and may assist with their development. Provides support for exam management activities and any other initiatives as needed.
Submitted check requests for processing via EPIQ (Claims Facilitator), uploading settlement emails and SharePoint.
In-Take process using application resources via EPIQ, Universal Workstation, DIPER, SVP, Store Profile and Hogan.
Warm Transfers, uploading phone conversations from EITS to EPIQ.
Assisted with any other assigned projects by Manager/Supervisor.
Used Microsoft Office Suite including SharePoint, PowerPoint, Outlook, Excel and Word applications.
Wells Fargo Consumer Financial Services-Underwriting Call Center
Customer Service Representative 3
05/2014 to 09/2016
Responsible for responding to inquiries and complaints on more complex products/services and /or from premier customers and from bankers.
Duties included resolving complex inquiries and complaints from internal and external customers upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems.
Provided guidance and assistance to less experienced representatives either on the spot and /or via telephone providing training on policies and procedures, new or enhanced services and /or procedural changes.
Cross-sell or refer products, review data and report trends to management and project work.
Using Microsoft Office Suite including Power Point, Outlook, Excel, Word and Wells Fargo Loan program databases.
Online CSR3-Centralized Sales
Wells Fargo Home Mortgage
11/2005-11/2013
Received leads or other email communications from prospective borrowers via the Online Channel.
Communicated with prospects exclusively through email, primarily providing interest rate information and answering questions or providing other customer service and sales information.
Entered client leads into the Horizon database, providing interest rate quotes in conjunction with Telesales Counselor and documenting response information in the Horizon lead system.
Monitored numerous shared Email boxes in MS Outlook, and other media sources i.e. Repartee/ Banter/Kana, or various websites such as Central Sales Portal – Lead Router for lead/authorization data capture and customer program or product interest.
Processed information into the Horizon data system including program and client code, transaction type, lead disposition, customer contact information and preferences and marketing data among other items.
Documented all e-mail correspondence sent to customers in Horizon notes. Communicate regularly with Team Lead and/or Manager with information pertaining to productivity or system issues.
Tracking, researching, re-routing and/or combining information from duplicate records within Horizon.
Fast paced team environment to meet daily production goals-quantity and quality of emails
Wells Fargo Home Mortgage
Loan Processor/Post Closing
11/2003-11/2005
Reviewed all data on the URLA 1003 application and process Credit Package, Income, Asset, Title and Purchase contract documentation to verify accuracy.
Performed income calculation for borrowers based off income docs received, paystubs, W-2’S, Tax Returns and VOE’s. Updated 1003 with income, assets and all other documentation received. Processor to place income calculation worksheet in e-folder.
Verified loan documents including disclosures, income, assets, credit appraisal, and title insurance.
Made customer service calls, as needed on 3rd party services and borrower related items.
Submitted complete files to underwriting queue within turn times indicated.
Home Mortgage Consultant-Centralized Sales
Wells Fargo Home Mortgage
11/2001-11/2003
Originated loans and aggressively sold residential mortgages.
Conducted Inbound and Outbound calls.
Presented different loan benefits and features to clients to ensure the best product match.
Pre-qualified and pre-approved applications and evaluated client credit history.
Ensured full data collection, application completion and provided superior client service throughout the full life cycle of the loan and followed up after closing to ensure complete client satisfaction.
Entered client leads into Tele Magic.
Prudential Life Insurance Company of America
Plymouth, MN
1997-2001
Accounting Analyst
Provide accounting, financial analysis services to company management to achieve an accurate and timely general ledger month-end close.
Responsible for reconciling/balancing death and claims account and other subsidiary accounts.
Reporting with an emphasis on complex accounting issues, processes, multiple company structure and consolidation
Ability to effectively use spreadsheets, streamlined policies and procedures (SOP) due to restructuring.
Research findings and recommendations.
A.M. Miller and Associates
Excelsior Blvd, MN
1998-2001
Accounts Receivable Collector
Collected on past due accounts receivable for student loans, credit cards, retail and medical/hospital bills
Preformed skip-tracing and research customer’s information.
Guyana Sugar Corporation
Guyana, South America
Financial Management
1976-1983
Supervisor/Field Foreman, Management Trainee
Analyzed financial data and compiled information to statistics and financial reports.
Evaluated cash flow status and financial stability and recommended strategies to improve security of financial base.
Prepared monthly and yearly financial statements, conducted detailed manual customer audits, conducted research, and wrote a summary report on a detailed budgeting study.
Responsible for credit analysis, reference checks and credit recommendations.
Supervised staff, managed bookkeeping and general office assistance, and coordinated daily operation of large harvesting department.
EDUCATION
Associate of Arts Degree, Major: Accounting
Inver Hills Community College, MN 1985
General Certificate of Education
University of London Examinations / London Chambers of Commerce
Bookkeeping and Principles of Accounts-Elementary, intermediate, Advanced -1976
Guyana, South America
LEADERSHIP
Minnesota Cricket Association, Treasurer-1999-2005
Minnesota Hindu Dharmic Sabha -Non Profit Organization- President-2004, 2006-2007, 2020
Treasurer- 2011-2019
Auditor 2016
References available upon request
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