Customer Service Data Analytics

Kirk Buker - page *

KIRK BUKER

Ph.D., M.S., PMP, CSM

Proven Sr. Project Manager of Clinical & Administrative Health Informatics Consulting Engagement Leader Data Mining/Analytics Solution Orientated *******@*****.***

Professional Summary

Tested and proven technology professional experienced in leading healthcare EHR engagements while rolling up my sleeves for hospital and ambulatory offices. My extensive experience collaborating across healthcare organizations while working closely to identify resolutions for issues for clinical and operational outcomes allows me to provide immediate value. I have had accountability for projects up to 45 million dollars with supervisory responsibility of 70 geographically dispersed I.T. and healthcare professionals. Successful in creating strategies to mitigate program and project risks. Exercises a leadership style that promotes and fosters cohesive teamwork environments. I have taught programming, logic, application, and healthcare EHR courses for undergraduate and graduate-level programs. QUALIFICATION HIGHLIGHTS

• Distinguished Healthcare Consulting / Leadership Career

• PMP Certified #469690 & ScrumMaster certified

• Extensive experience in leading, planning, staffing, and budgeting of healthcare I.T. projects

• Expert in cross-functional team building and intercultural communications

• Proficient in change management, organizational development, and quality improvement

• Leadership and management expertise in the United States, Europe, Australia, and Asia

• Proactive Claim Denial Process Error Minimization Strategist Leadership

• Led the information technology team that decreased I.T. helpdesk trouble calls by 67%

• Our Team contributed to a Joint Commission on Accreditation of Healthcare Organizations score of 97%

• Successfully led two organizations to CMMI level 3 certification

• Wrote multiple grant proposals that earned over 3 million dollars in project funds

• Directed the strategic and tactical direction of a facility's 51 information systems

• Professionally Recruited Physicians, Dentists, and Nurses for the U.S. Navy Medical Command Management

• Functioned as the Government COTR

• Led 45 staff that processed 5–6 million health claims weekly, equaling over 13 billion dollars annually.

• 30 I.T. professionals that served 600 medical staff using 1000 end-devices with 95% availability

• Trained and advised 125 personnel on healthcare information security practices

• Federal contracting official responsible for purchases up to $25,000. Project Management

• Program lead for a 5 million federal multivendor rehosting contract

• Led the source selection of 5 A.I vendors to integrate with EPIC solutions.

• Tracked and worked with legal to sunset multiple legacy vendors.

• Led a team that transitioned a federal Information system from development to production.

• Managed a 20-million-dollar project for the installation of a failover and COOP system's

• Decreased Echocardiogram study diagnosis from 57 days to 27 hours, saving millions for the facility

• Successfully facilitated the transition to a new lockbox banking partner for an extensive health system. Entrepreneurial

• Operate InfoProviders that assist health systems in improving their information flows.

• Transformed a medical entrepreneurial concept into a stable and prosperous medical information system integration organization

Core Competencies:

• Advanced MS Office Skills • Excellent communication skills

• Data analyst experience • Data and information visualization experience

• Data Warehouse PM Leadership • Quantitative research

• IBM: SPSS Statistics • Tableau Prep Builder & Desktop

• Epic & Cerner Methodologies • Health Informatics Workflow & Data Standards

• System Upgrades / Optimizations • SDLC processes / Gap Analysis

• SlicerDicer data analytics/modeling • JIRA/Service Now

• Cogito • Excel Solver for Decision Analysis

Kirk Buker - page 2

Informatics Adjunct Professor

University of Denver Nov 2023 - present

I teach in the Master of Science Health Informatics program to share my informatics knowledge, which also helps me stay current with the latest healthcare applications. The program has six concentrations: Digital Health, Health Data Informatics and Analytics, Health Data Science, Telehealth, and Project Management. Informatics Outreach Manager

Mettle Solutions Apr 2024 - Aug 2024

The role supported the Centers for Medicare & Medicaid Services (CMS) Outreach program, demonstrating a free HIPAA compliant process to automatically exchange required medical documentation between providers and payers EHRs that meet Medicare FFS Part-D rules.

Senior Revenue Cycle Lead

Veterans Administration Mar 2022 - Jul 2023

• Drove the CDRC component of the business operations support team Oracle health program (Cerner EHR)

• Provided project management support to business operation pillar leaders on assigned tasks.

• Discuss clinical issues causing billing errors within Oracle Health EHR and suggest resolutions.

• I worked with Oracle Health on resolutions to align with DoD EHR systems requirements. Senior Epic EHR Manager

Tufts Medicine Nov 2020 - Apr 2022

• Support for the Senior V.P. of Revenue Cycle and the 12 Sr. Directors for a three-hospital integration of Epic.

• Tracked and coordinated end-to-end revenue cycle system issues for resolution.

• I led the finalization of the source selection process and implementation of RPA and NLP technologies into EPIC EHR to improve RCM processes to help minimize claims denials.

• Coordinated the AWS Cloud Storage Service integration piece of the Epic implementation.

• Tracked all legacy RCM vendor contracts for termination before switching to the new system.

• Revenue integrity post-go-live PM support to ten departmental leads. Sr. EHR Revenue Cycle Leader

Great Lakes Integrated Medical Record Sep 2019 - Apr 2020 I provided PM support for the Cerner EHR piece of the project's revenue cycle configuration, reporting, and data analytics SME services. The project consisted of a four-facility Cerner integration where I supported the VP of Finance and Director of IT at Erie County Medical Center. In the initial phase, one of the facilities had to be upgraded to the 2018 Millennium code to align with the other facilities. The project was put on hold due to COVID-19 isolation restrictions. Director Cerner Revenue Cycle EHR Build

Mee Memorial Hospital May 2019 - Sep 2019

I joined the project due to an illness with the current director. I brought the revenue cycle EHR piece of the project to complete the last four months of the engagement and finalize the transition from Meditech EHR to a Cerner EHR. Post EHR Conversion Revenue Cycle Optimization Strategist Regional West Medical Center Apr 2019 - May 2019

Contracted to complete a revenue cycle optimization analysis for a post-conversion to Cerner community works. Interim PMO Director

Holy Redeemer Health System Oct 2018 - Feb 2019

I was contracted to provide PMO stability until a local PMO Director was appointed. Cerner EHR RCM Solution Configuration

Maury Regional Medical Center Oct 2017 - Oct 2018

The contract provided EHR engagement leadership and guidance with a Cerner RCM implementation. Registration/Scheduling Consulting Strategist

InfoProviders Apr 2016 - Oct 2017

100% travel contract engagement to provide Cerner EHR optimization support. The length of engagement ranged from two to six months, depending on the complexity of the EHR issue. Client: Conifer

Client: CGH Medical Center

Client: Tifton Regional Medical Center

Client: Asquam Regional Hospital

Client: Palmetto Health

Client: Gila Medical Center

Kirk Buker - page 3

EHR Healthcare Consultant

Dell Healthcare Dec 2012 - Apr 2016

100% travel engagement involving EHR systems analysis, implementation planning, and optimizing Cerner end-to-end solutions from registration to posting remittance. The complexity of the project dictated engagement length. Client: Dubai Health Authority, UAE

Client: UnitingCare Health, Brisbane, Queensland Australia Client: Tenet Healthcare

Client: Martin Luther King, Jr. Community Hospital Education

Northcentral University

Ph.D., Data Science

Dissertation: The use of AI tools to minimize waste & redundant tasks to improve reimbursements. Dissertation Naval Postgraduate School

Master of Science (M.Sc.), Computer and Information Technology Sciences Thesis: Telemedicine ~ Design, Installation, and System Operation. Thesis National University

Master of Arts (M.A.), Business Administration; (Accounting, Finance, Economics, and Leadership) National University

Bachelor of Business Administration (B.B.A.) (Accounting, Finance, Economics, and Business Leadership) Licenses & Certifications

Project Management Professional - Project Management Institute Issued Jun 2007 - Expires Jun 2026 #469690

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