Customer Service General Manager

***********@*****.*** 843-***-**** Miami, FL *****

PROFESSIONAL SUMMARY

Dynamic leader with proven success in operations management and team leadership, honed at HIS & HERS SCOOTER RENTAL. Excelled in building high-performance teams, achieving significant sales growth, and fostering client loyalty through exceptional problem resolution and staff supervision skills. Demonstrates a unique blend of strategic planning and empathetic customer service, ensuring operational excellence and profitability.

WORK HISTORY

General Manager. NASSAU BAHAMAS

HIS &HERS SCOOTER RENTAL 04/2022 - 02/2023

Head Bartender. NASSAU BAHAMAS

PIMPERS PARADISE 11/2020 - 04/2021

Concierge. EXUMA BAHAMAS

Sandals Emerald Bay 06/2019 - 11/2019

SKILLS

EDUCATION

L.N COAKLEY JUNIOR HIGH

SCHOOL

EXUMA BAHAMAS

R.M BAILEY SENIOR HIGH

SCHOOL

NASSAU BAHAMAS

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

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Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

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Developed and implemented strategies to increase sales and profitability.

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Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.

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Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

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Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.

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Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

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Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

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Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

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Maintained front desk's concierge book to provide visitors with access to relevant local information.

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● Leadership and team building

● Problem Resolution

● Operations Management

● Team Player

● Efficient multi-tasker

● Effective leader

● Training and coaching

● Team Leadership

● Staff Supervision

ASHANTE JULES

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