Customer Service Team Members
Resume:
Yvonne WOODARD
Management
*** **** *****, **********, **, 20019
*******.**********@*****.***
Management professional with over two decades of experience in strategic planning and team leadership, adept at enhancing performance and optimizing operations. Demonstrates expertise in budget management and decision-making, with a track record of mentoring teams to achieve excellence in high-pressure environments. Committed to driving innovation and quality improvements in service delivery through collaborative and strategic approaches. Employment history
Server, Thomas Circle,
Jun 2022 - Present
Event Server,
Occasions Catering,
Jan 2019 - Aug 2021
Washington, DC
• Set up event areas at various prestigious venues, including the Smithsonian Art Gallery and Smithsonian American History Museum.
• Collaborated with team members to ensure seamless event execution.
• Delivered excellent customer service while adhering to safety and sanitation policies.
• Provided detailed knowledge of the menu and occasionally took orders from guests. Cash office lead, Kohls,
Feb 2015 - Sep 2020
Lake Charles La
Serve meals to residents with specialized needs, ensuring comfort and satisfaction. Train staff in specialized care service, enhancing team capability. Provide detailed, attentive service in high-demand settings. Support residents with dementia, ensuring a respectful dining experience. Specialized in serving residents with Dementia and Alzheimer's, ensuring personalized care and attention in a separate dining area.
Mentored and trained fellow servers on best practices for caring for residents with special needs, fostering a more skilled team.
Maintained high standards of service in a demanding environment, consistently meeting residents' unique dietary and care requirements.
Worked closely with healthcare staff to adapt dining services to evolving resident needs, enhancing overall care quality.
Developed creative solutions to improve dining experiences for residents with varying cognitive abilities, boosting satisfaction.
Provide personalized care for residents with dementia, ensuring dignified dining experiences and adapting services to meet evolving needs.
• Balanced safe, counted out tills for opening trained other team members Resolved customer complaints. made cash deposits .markdowns. Managed cash office operations, ensuring accurate till balances and deposits. Trained team members on procedures, enhancing operational efficiency.
Streamlined cash handling processes, reducing errors and improving transaction speed. Implemented effective customer complaint resolution strategies. Meticulously balanced tills, conducted precise cash counts, and executed flawless deposits. Maintained impeccable financial records for audit compliance. Mentored team members in cash office procedures, fostering a collaborative work environment. Provided guidance on customer service best practices. Developed new markdown procedures, optimizing inventory management. Introduced efficient cash handling techniques, minimizing discrepancies. Optimized cash office operations, enhancing accuracy in till balances and deposits. Implemented data-driven strategies for efficient cash handling and inventory management.
Employment history
Zone Manager,
Walmart, Sep 2014 - Jun
2000
Lake Charles La
Education
Yorktown Business Institute, Landover Md, Aug 1994 Associate's Degree, Computer Accounting
Skills
Leadership Team Building Budget Management Performance Monitoring Strategic Planning Decision Making Communication
• Responsible for Deli, Bakery, Seafood, Meat, Frozen, Dairy. Worked hand in hand with Department managers, Maintained inventory counts in each department. Record shortages and losses in all areas held morning huddle with department managers Maintained correct on hand counts in freezers and coolers ensure clean and safe backrooms, Led cross-functional teams in Deli, Bakery, Seafood, Meat, Frozen, and Dairy departments, optimizing inventory management and enhancing operational efficiency. Partnered with department managers to conduct daily huddles, fostering open communication and aligning team objectives for improved performance. Implemented rigorous inventory control measures, meticulously tracking shortages and losses to minimize discrepancies and maintain accurate stock levels. Streamlined freezer and cooler operations, ensuring precise on-hand counts and maintaining clean, safe backroom environments for enhanced productivity. Developed and executed strategic initiatives to optimize departmental workflows, resulting in improved efficiency and customer satisfaction. Led multi-department operations, optimizing inventory management and fostering team collaboration through daily huddles, resulting in enhanced efficiency and customer satisfaction.
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