Gloria Michelena
305-***-**** ************@***.***
Bi-lingual general administrative professional with broad experience in Reception, office administration, light accounting
May 2024 to Present State of Florida Agency of Health Clerk
● Scanning
March 2021 to May 2024 State of Florida Department of Health OPS Clerk
Support Covid 19 vaccination program assist in various roles
● Registration
● Scanning
● Data Entry
● Billing
April 2015 to January 2020 Starwood Retail /Westland Mall Management, Hialeah, FL Receptionist
Communicate with customers, answer phones; operate office machines, copy, scan, and file.
● Support the General Manager and other Directors as needed to help with workload and making deadlines.
● Serve as Office Administrative Assistant
● Keep track of and organize Tenant files.
o Maintain tenant files to standards
o Prepare Mall Access Request and distribution.
o Provide Administrative Support for Westland Center Management. o Prepare certify mail
o Enter email into a data basis for
marketing.
o support marketing manager in
events
● Aid Special Leasing Dept.
o Log rent payments.
o Make file for new Tenant
o Update COI for Special Leasing
o File
o Prepare MOD calendar monthly,
o Prepare Mall Access Request and
distribution for Daily Memo
o Keep track and distribute Daily Memo
o Order office supplies and for departments
when needed.
o Administrate Insurance COI compliance for
Westland Mall make sure Tenants and
vendors COI are current and meet
requirements
o Update emergency phone contact list
September 2014 to April 2015 M and M Steel Corp, Hialeah, FL Clerical / Customer Services
● Perform reception by greeting guests and answering phones. Guests include customers, tenants and contractors.
● Serve as Office Administrative Assistant
● Performed accounts payable and accounts receivable functions including collections
● Performed general office functions: copying, faxing, scanning, filing, preparing mail outs
● Documented verbal conversation with customers and vendors
● Prepared payroll, and interfaced with employees on employment matters December 2012 to April 2013 Adecco Employment Agency, Miami Lakes, FL Clerical / Customer Services
Assigned to various companies throughout the Miami area in the following roles: Cashier, Customer Services, Guest relations.
July 2011 to December 2013 Express Employment Professionals, Miami, FL Administrative Professional
Assigned to various companies throughout the Miami area in the following roles: Corporate Receptionist, Administrative Assistant, Marketing Assistant and General Office Clerk Data Entry. July 20, 1995 – June 22, 2011 Dilema Corporation, Hialeah, FL Accounts Payable/Administrative Assistant
Answered multi line phone system in a courteous and professional manner, Routed phone calls to the correct extensions, Took detailed messages
● Performed accounts payable and accounts receivable functions including collections
● Performed general office functions: copying, faxing, scanning, filing, preparing mail outs
● Documented verbal conversation with customers and vendors
● Prepared and process payroll, and interfaced with employees on employment matters
● Preparation of Notice to Owners, and Releases of Liens
● Process and scan documents
May 12, 1989 – June, 1995 Avanti Press, Miami, FL
Receptionist/Office Assistant/Data Entry /PBX operator Answered multi line phone system in a courteous and professional manner, Routed phone calls to the correct extensions, Took detailed messages
Performed general office functions: copying, faxing, scanning, filing, preparing mail outs o Data Entry, entered data information to be transferred to catalog for printing o Assisted new hires with employment package
o Assisted employees in matters regarding benefits Education
Hialeah Miami Lakes, Hialeah, FL - H.S. Diploma
Additional Relevant Skills
English and Spanish; MS Office Applications proficient, Quick books, PBX switchboard