Administrative Assistant Customer Service

SHENIKA OZELL

**** ******* ****** *********, ** *1525

912-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Dependable and hardworking professional with excellent reputation for quality, efficiency, and commitment to quality customer service. Accustomed to working in environments where accuracy and accountability are essential. Follows policies, procedures and guidelines to assure consistent quality.

Strong verbal, written and interpersonal communication skills.

Experience in proofreading and editing.

Problem solver; combines judgment and experience.

Actively participates as a member of a team to move toward the completion of goals.

Microsoft Word.

KEY QUALIFICATIONS

Basic Coding Skills for ICD / CPT Third Party Medicare Medicaid HMO PPO

Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology

Patient Processing Patient Registration Medical Laws & Ethics Medical Records Management

Release of Information HIPAA Compliance CMS1500 Claim Form

Office Accounting Anatomy & Physiology Meaningful Use ICD-9 ICD-10

EDUCATION

Ultimate Medical Academy Associate of Science Degree in Health Sciences – Medical Administrative Assistant, 2018

PROFESSIONAL EXPERIENCE

SAINT SIMON'S BY THE SEA- St. Simon's, GA. 03/2019-PRESENT. HOUSEKEEPER SUPERVISOR. Making schedules, checking inventory, hiring staff, scheduling meetings,

METZ Culinary – St. Simon, GA 04/2018 – 09/2018

Waitress / Customer Service

Provide quick, efficient service and ensure quality standards are delivered.

Take food orders, deliver meals, and attend to guests throughout the dining experience.

Follow policies for safe food handling, keep workstation supplies stocked, handle opening and closing duties, and help ensure cleanliness and organization.

FLETC Federal Agency – Brunswick, GA 04/2018 – 09/2018

Janitor

Kept facilities in clean and orderly condition.

Managed time and priorities to ensure duties are completed within established timelines.

Adhered to prescribed cleaning and security techniques and practices.

Acted in a polite and professional manner when approached by clients to answer questions.

West Inn Resort – Jekyll Island, GA 04/2017 – 09/2017

Public Area Attendant

Cleaned guest rooms as assigned and according to priority.

Followed OSHA regulations and hotel requirements.

Handled guest complaints and inquiries, and ensured confidentiality and security of guest rooms.

Performed duties with attention to detail, accuracy, follow-through and courtesy.

Magnolia Manor Retirement Community – St. Simon, GA 01/2017 – 03/2017

Housekeeper

Ensured the general cleaning and upkeep of residences and other assigned areas.

Team oriented and dedicated to providing excellent service and ensuring highest standards were met.

Maintained confidentiality.

Prioritized and organized work and followed through to ensure duties were accomplished.

Gracemore Nursing and Rehabilitation – Brunswick, GA 02/2015 – 10/2016

Housekeeper

Adhered to expected health standards; followed procedure to maintain health and cleanliness standards.

Maintained high level of cleanliness and organization of all areas of the facility as well as supply inventory.

Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness.

Burger King Fast Food Restaurant – Brunswick, GA 01/2012 – 02/2015

Cashier / Customer Service Representative

Offered fast and friendly service, operated cash register, accepted payments, and maintained the overall appearance and cleanliness in the restaurant.

Worked as part of a team and interacted with diverse customers and staff members.

Followed all policies as they related to customer confidentiality.

Sears Manor Nursing Home – Brunswick, GA 09/2009 – 03/2010

Housekeeper

Ensured the general cleaning and upkeep of client residences.

Team-oriented and dedicated to ensuring highest standards were met.

Prioritized and organized work and followed through to ensure duties were accomplished.

Maintained confidentiality of client information.

VOLUNTEER EXPERIENCE

Faith Work Ministry – Brunswick, GA 01/2018 – 03/2018

Volunteer

Assisted with preparing food bags.

Maintained a clean kitchen and other commonly used areas.

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