General Manager Sales Leader
Resume:
RANDY YOUNG
PROFESSIONAL SUMMARY
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. SKILLS
• Leadership and team building
• Problem Resolution
• Operations Management
• Team Player
• Exceptional Sales trainer
• People Person
• Sales Leadership
• Training and coaching
WORK HISTORY
April 2015 - June 2024
Powerhouse Gym - General Manager, Port Neches, TX
September 2000 - June 2020
Fitness Management and Training - Management Consultant Coach/Teacher, USA Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
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Handled customer relations issues, enabling quick resolution, and client satisfaction.
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Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
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Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
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Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
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• Analyzed sales and marketing data for improved strategies. 2-Week training course on sales, management and customer service. Emphasis on prospecting, telemarketing, sales and follow-up. All students were required to pass a Final Exam with a minimum score of 80% or better
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Internship program - Students were placed in a 30 to 90 day internship at which time they would have to prove they could put what they learned in the classroom setting into practical application
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********@*****.***
Beaumont, TX 77707
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EDUCATION
Bachelor of Arts,
Communications
Jacksonville State University,
Jacksonville, AL
May 1987
Associate of Arts,
Communications
West Virginia University,
Morgantown, WV
May 1985
Attended Marshall University
and West Virginia University on
a 4-year wrestling Scholarships
before relocating back to
Alabama to complete my
education.
Associate of Arts, Required
Marshall University,
Huntington, WV
September 1980
Wrestling Scholarship
Recipient
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January 2013 - April 2015
UFC GYM - General Manager, Sandy, UT
Job Placement - Students were GUARANTEED Job placement in an entry-level management position after completion of their internship
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• Analyzed sales and marketing data for improved strategies. Conducted market research to identify new business opportunities and stay ahead of industry trends.
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Improved brand visibility with well-executed promotional campaigns and engaging social media content.
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Led a high-performing sales team, providing coaching and ongoing support to ensure success.
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Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
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Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
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Boosted sales performance by implementing effective visual merchandising and store layouts.
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