Property Management

ANDREA GONZALES

Mission Viejo, CA ***** 949-***-**** ********@***.***

Websites, Portfolios, Profiles

linkedin.com/in/andrea-gonzales

Professional Summary

Innovative, driven, and analytical property manager with extensive experience overseeing operations for multi-site residential and retail property portfolios. Demonstrates leadership abilities with a track record of recruiting, training, and coaching high-performing associates to achieve corporate objectives. Proficient in budget development, revenue growth, and cost savings through targeted audits and financial analysis. Exceptional relationship management skills for effective operational management, leasing administration, sales, new resident outreach, resident retention, and team development. Skills

Multi-family Property Management

Customer Relations/Resident Retention

Financial Budgeting and Reporting

Vendor Management/Contract Negotiation

Tenant and Eviction Laws

Leasing and Sales

Exceptional Oral and Written Communication

Skills

Compliance Monitoring

Apartment Maintenance

Affordable Housing Programs Knowledge

Work History

Property Manager 03/2023 to 12/2023

Bridge Property Management – Garden Grove, CA

Orchestrated all property management operations to facilitate advancements in unit quality and maintenance, leasing, resident retention, and internal efficiency Advanced organizational reach and exceeded corporate targets by leading leasing team in new resident outreach, implementing effective sales strategies, and training associates on operational best practices Coordinated HR practices including associate recruitment, hiring, and training, to support quality service delivery

Analyzed operational data and drafted financial reports including variance, budget, and forecast reports Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner. Fostered positive relationships and sense of community among residents through well-planned social events and activities, leading to increased retention rates Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.

Community Manager, Affordable Housing 03/2021 to 10/2021 FPI Management – Orange

Directed resident operations and logistics for multi-unit housing complex by fostering community amongst diverse populations amid heavy COVID restrictions Built relationships with community residents and led program development to bolster community satisfaction rates during a period of heavy restrictions prompted by the COVID outbreak Coordinated housing logistics including certification information, income verification, and resident and owner reports to promote operational compliance with Low Income Housing Tax Credits and federal regulations

Analyzed applications, determined eligibility from financial state review, and communicated housing status with residents

Assessed vendor contract bids, approved contracts, negotiated services with vendors, and managed external partnerships for quality assurance

Performed annual unit inspections, completing repairs if needed, to ensure compliance with Housing requirements while improving property standards.

Property Manager-Affordable 62+ Senior Community 11/2018 to 04/2019 Pinnacle Property Management Services – Mission Viejo, CA Directed resident operations for multi-family housing by fostering community amongst diverse populations.

Built relationships with community residents and led program development to bolster community satisfaction rates.

Coordinated housing logistics including certification information, income verification, and resident and owner reports to promote operational compliance with Low Income Housing Tax Credits and federal regulations.

Analyzed applications, determined eligibility from financial state review, and communicated housing status with residents.

Assessed vendor contract bids, approved contracts, negotiated services with vendors, and managed external partnerships for quality assurance.

Additional Experience

Restaurant Manager (2017-2018) · BMW Management

Project Manager (2017- Present) · Independent Contractor Asst. District Manager/Sr. Business Manager (2011– 2016) · Legacy Partners Residential Community Director (2009 – 2010) · UDR Inc.

Community Manager (2007 – 2008) · Irvine Apartment Communities Resident Relations Manager (2003 – 2007) · Gerson Baker & Associates Maintenance Supervisor/Assistant Manager (2000 – 2003) · Archstone Communities Certifications

EPA Certification - Universal, Esco Institution

CNP - Certified Notary Public

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